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Percentage sent to QA - Julia

Posted: Jun 27, 2012

I sent in 10% to QA last month due to difficult dictators. There were a couple of days where I had some really bad dictations and maybe sent in 4 reports on that day. Other days I didn't send any reports to QA. The company has always told us if we are not 100% sure of the word to leave it blank. Now I am being penalized for taking this advice. I have been put on notice that they will let me go if I continue to go over 8%. Does this seem unreasonable? Are there any companies that do not penalize for utilizing QA?

you must be with SoftScript?? NM - Feel your pain

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That is why I work for small MTSOs....none of that - sm - ITKMT

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BS...though there is other BS to do with of course, no job is perfect. But I worked for a mid-sized national a while back, a MQ prototype, perfecting how to screw the MT most advantageous to them. When they were tightening the thumb screws they told us we were only allowed 5% sent to QA over the course of a month, or bye bye. We are talking 300+ doctors and 90% ESL, some downright impossible. I eventally was "let go" as I was not producing enough (though an IC, and had extenuating circumstances as to why I could not work as much for a month or so). They changed names a few times, now only outsource...what a surprise. They had a great platform too but it has since been sold to a company in the Philippines and changed to VR. So glad I got out then and did not stick around, though they would have gotten rid of me one way or another later on anyway.

Just a matter of time-small guys are barely haning on-nm - My glass is half empty at the present time.

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Percent sent to QA - threedogs

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There are laws that QA be done on things like clothes,toys,appliances,etcetera. Mistakes on medical records can ruin a person for life if they are trying to get insurance at as reasonable cost. All medical records should be checked for quality.

% of reports to QA - MTMom

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I work as an IC for Phoenix Medcom, and they recently told us that if we have sent five reports to QA that day, we are cut off for the day from further typing. I do not know what these companies expect. If you encounter a difficult dictator, what are you supposed to do? Guessing is definitely not an option. You can research, relisten, and relisten, and if you cannot resolve the blanks, there is no other option other than send the report to QA. It is very frustrating what these companies expect from us.

yup, not to mention with the peanuts they pay - MT2

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They pay us slave wage and want us to perform miracles at the same time. I hear you, I am so sick of this crap. If they want us to spend time researching and trying to decipher the docs mumble-jumble as he is eating a sandwich and dictating maybe they should pay us more to jump through their hoops. I get paid per line; if they want me to waste time researching then I should be paid for that time too is how I see it.

I wouldnt leave a blank then, leave a (unclear) - If your not allowed to send to QA

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That way you bypass the QA department, but still left a blank so as to not send an inaccurate report.

Unclear - Julia

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That's a great idea, but I don't think that would fly either.

Tell the doctor's to talk so you can understand them!! - KT

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That is a situation that cannot be controlled and you are being asked to control it. How do you not send blanks through to QA if you cant understand them? That is a sorry company that penalizes for this because that means you need to start GUESSING at the words that you dont understand!!!!!

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