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Frame Hook Error - Keeka

Posted: Jan 31, 2010

Anyone know anything about frame hook errors and how to fix them? I got a new computer and we tried hooking up with my current transcription employer and keep getting the message: Cannot create frame hook to parent window.

any help?

Thanks all.

Could be many thing - but one suggestion

[ In Reply To ..]
This sort of "feels like" an error from Emacs (a text editing platform) but might be other causes - your tech support folks really should know what this is.

However, another possibility is that you're not using the same version of browser on your new machine that you used on the old one OR that the "advanced settings" are not configured the same in this browser. That's probably where I'd start because there are tons of incompatibilities not only between browsers (Internet Explorer and Firefox) but also between different versions of the same browser.

1. Make sure browser is same version on new machine as on old one.

2. Make sure "advanced settings" are configured the same - especially anything having to do with "active" content, scripting, etc.

Frame Hook Error - keeka

[ In Reply To ..]
Thank you so much!!! I will start with your suggestions. The tech support people said they thought it could be a Java problem, but they really didn't have an answer. I appreciate your help and input.

Java - ...how to check

[ In Reply To ..]
I suppose Java could be the source. Java requires the "JVM", or "Java Virtual Machine" to be running, and there are also incompatibility problems between different versions of Java!

Go to the link below to check if the JVM is running on your new computer, and note the version. Then, do the same thing with your old machine, again noting the version. If they are different, the new machine will likely have a newer version (higher version number). You can uninstall this and install the version that's on your old machine.

Here's the link to the Java test page. You'll need to wait for up to 30 seconds for the result, which should be a message on the page replacing the "Java" animation with the message "Your Java Is Working"...along with the version information.

http://www.java.com/en/download/help/testvm.xml

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