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EQUIFAX call center in India - time to say no more! - ndmt


Posted: Oct 14, 2010

I just got off the phone with customer service for EQUIFAX, i.e., one of the three major credit bureaus that your banks, credit card companies, courts, etc., report your financial information to.  Basically, if you have ever had a loan, lein, or judgement, they know about you. 
 
In any case, I was checking my credit score and there was a problem requiring me to call customer service.  I called and was answered by Raj, who had an obvious dialect that I related to India.  He asked me my SSN, and I asked if this phone call was being answered by a center in the United States.  He stated that this call was being monitored for quality purposes, and gave me his name and ID number (Raj, ID #RXD).  He asked me a couple more personal questions, and I asked again if this call was being answered by a center in the United States.  He answered that they were headquartered in Atlanta, GA.  He then wanted my credit card information so I could re-order my credit score.  I asked him a third time where his call center was.  He answered India. 
 
I cancelled the transaction at that point stating I don't feel that our financial and personal medical information should be handled outside the United States. 
 
So, for everyone who thought your personal information was protected by the banking laws of the US or those of you who have terminated relationships with companies who offshore Americans' jobs and personal information, it would seem at least one of the 3 major credit bureaus is shipping it offshore for you.  I called my banker on it, and he stated that it was "disturbing."  I agree, and if this disturbs you, forward this on.

Unfortunately... - MTinFL

[ In Reply To ..]
You can't terminate business with the credit reporting agencies. Did you know that your credit report does not even belong to you? Incredible, but true. You are at their mercy when fixing something incorrect on your credit report.

My daughter had a similar experience. She contacted all 3 agencies. The first woman explained everything too her, said that what was incorrect on her credit report would affect her credit, and proceeded to rectify it.

The second agency was in India, probably the one you called. This guy told her that what she was trying to fix would not affect her credit and tried to end the call, but she corrected him and, unfortunately for him, he was forced to do his job.

Had she terminated the conversation, or let him terminate the conversation, she would still be having trouble getting credit.

I don't know what can be done about this. Yes, it's scary, but it looks like offshoring is infiltrating every facet of our lives anymore. Sometimes we can make choices about things (like only buying US goods...and good luck with that..), but many times, we are just without a choice.


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