Beware: Cancer Treatment Center - Tulsa - Burned

It should have been a red flag when the S/O stated that this client could not find reliable help, that every kept quitting or just not signing on to work when they were supposed to.  They use SR software which has been loaded bugs and developed without the input of MTs (big mistake).   I had spent days on tech support lines (unpaid) for problems even the techs could not figure out. Their manuals for the software were for previous versions.  They require hardware that cost me $1500 to meet compatibility (older operating system, special sound card, and a ton of tweaking).  It also required the purchase of a $500 MS Word that they specially tweak to open you up for viruses while you work on their intranet (they don't tell you that).  Techs tell you not to use an antivirus program while working on their network.  You computer will end up destroyed by viruses.  Research told me what the problem was after finding that a security fix for Word was not used by the techs configuring the system for new MTs. 

There are two women with this client who run things and are the most difficult people I have ever had to work with.   They have rewritten their own AAMT Book of Style with instructions to follow the Book of Style, except their changes which total over 100.  Any transcription which would be 100% by the book of style and free of any errors will come back with nasty QA notes followed by a ton of exclamation points because it isn't their standard. 

When advised of doctor input errors which cause the wrong patient to be brought up by the system, they ignore the problem, won't talk to the doctor, then fire the MT for bringing up the wrong account, even though it was flagged for QA stating the patient ID was not verified.

The doctors are mostly great dictators (except the ESLs who should not be using SR).  Very polite and clear.

I was soooo relieved to have my contract cancelled after over a year as it was an absolutely miserable experience working for them.  Unfortunately, their virus enabled software allowed my PC specially purchased to meet their standards to be laden with viruses and I had to purchase a new one, another $1500 to work with their old O/S, etc.  Within a few months of this, they cancelled my contract and no other clients are using this old O/S which means another PC purchase for other work!

The S/O was on my side during all these problems, but if the client, in a menopausal rage, says "cancel" there is nothing else they can do.