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Tired of typing "speech" notes - CuriousMT

Posted: Oct 28, 2014

I am so tired of getting a new account and having to "type" speech notes. We should not be typing these. And I don't have time to notify my TSM every time I have to type more than 50% of a note, and even then it is subjective and unclear as to how much typing should warrant being paid at the straight typing wage (and who can even tell if they convert those files to straight typing when you do notify them)!?!?!

I notified my TSM that this account has some horrible dictators, not becuase they are ESL or talk to fast, but becuase the phone or handheld they're using is utter CRAP! I'm talking, you might as well have dunked the phone in the office aquarium and then dictate from across the room! When I mentioned this to her, she said that I was the only one that had said anything. Or the file I just had where someone was VACCUMING RIGHT BESIDE THE PERSON DICTATING! Of course, he just kept plugging along and didn't stop to let them finisih or even increase his volume.

At least 75% of the time when I send blanks, QC cannot fill them in. What I always find funny is when I have one of these horrible files and I send it with, say, 10 blanks, and the QC cannot understand 6 of them, but because I'm only allowed 2 per account, I get that ding for more blanks than the account allows note, even though THEY still left 6 blanks themselves! Outrageous!

Sorry, just had to vent. I hate this account.

If you don't like the account, ask for a new one... - sm

[ In Reply To ..]
Plead your case to your TSM and see if there is another account that you can be moved to. I had to do that once, and my manager was very accommodating. Obviously it depends on your TSM and account availabilities, so YMMV, but you'll never know if you don't ask.

Yes, and get an even worse one just for asking - NM

[ In Reply To ..]
x

Only if your TSM is a heartless and vindictive person - ...

[ In Reply To ..]
I have a good report with my manager. They are human, after all, and I am sure she will understand if you are having an issue. Maybe you could just have that account changed to a secondary.

If I had never asked to have my accounts switched, I would still be doing cath lab fill-in reports at 3 a.m. at 100 lph. Since I was working the late shift on that account, I was stuck with the reports the old doctor did late at night when he couldn't sleep. But I did ask, and I was changed to a much better primary account, nearly tripling my lph. I still have the other account in my pooling, but it's a secondary.

Even if you have a good rapport with your - manager

[ In Reply To ..]
It all depends on what other accounts need help, which are usually the worst ones.

That may be true, but - sm

[ In Reply To ..]
You will never know if you don't ask. Instead of feeling bad for yourself, be proactive and speak up. The squeaky wheel gets the grease, etc.

Been there, done that. - OP

[ In Reply To ..]
I don't want to go into too much detail as to not "out" myself, but I've done everything everyone has mentioned. This is just the usual Nuance crap. They expect perfection from us but don't even ask for clear audio from the client?

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