Quality 2.0 - Who is contacting them - with comments

At the end of the Quality 2.0 presentation, she says that we can contact her (yet doesn't give contact info) with "any questions, comments, or concerns."  They are "looking forward to our feedback." How many of us are actually going to contact them and tell them what a crock this is? 

Something that was glaringly missing from the presentation was how they expect us to decrease these errors.  Do they not realize that the majority of those lab value and vital sign errors aren't because we just hit a wrong key, but rather because we can't understand what they're saying because the doctors are mumbling, flying through the documents, or that the audio quality itself is horrible.  Oh, I'm sure their response is to just "submit a blank," or "never guess."  Without the documents that they're reading those vitals off of, or the labs off of, all we can do is guess!  We can't read minds, and we can't see what they're seeing, so that leaves us to hear what they say.  But when they say things like "tempneranineightsix" that is supposed to be "temperature 98.6," you are guessing that that is actually what they said.

And when we're speeding along trying to meet their minimums, or even our own state's minimum wage, we don't have time to listen to the same 5 seconds over and over till our ears bleed! 

Yes, I care about patient safety, but something has got to give!

And when she was talking about the MLS they polled, I heard her saying that they heard nothing but negative things, and she spun it in "corporate speak" to say something else.  I'd like the unfiltered comments! 

Last rant:  I'd love to see a statistic of how much the average Nuance transcriptionist in the US makes per year.  I guarantee it's at or below the poverty line!

I can't wait till I am able to finally walk away from this horrible career!