A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Possible good news - mb

Posted: Mar 19, 2014

I interviewed for a job at a local, major hospital. It was interesting to learn that the HIM department is in the process of bringing transcription back in house, at least partially. It was claimed that their transcription company was not doing a satisfactory job. This might be good news my MT friends. Maybe this will be a trend? I'm certainly hoping so and I mentioned how excited I was about the possibility of in-house transcription jobs being available in the future. Keeping fingers crossed for this hospital job. Great pay, benefits and most certainly my level of pride/self-esteem will be much higher. Keep your eyes and ears open!

Good luck to you! - ~Bounce~

[ In Reply To ..]
and to the rest of us. There may be hope yet!

Good news - BTDT

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This is hardly a trend, but the same thing is happening where I work as well. Poor quality of work, unacceptable turnaround times.

The same thing happened where I work as well - Anon

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If you get enough doctors who complain about the quality of their dictation, it is amazing the things that happen.

Make sure you scream from the top of the hospital about Nuance - Schmuance

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That is great news for you! Make sure you tell the in-house administrators about this company and what they have done to their employees. I have heard other hospitals bringing their work back in-house too. I do hope it is a trend. Nuance should take a long hard look and how they have constructed this NTS side of Nuance and take note that the MLS are running quickly away from this company. How can they continue to move/grow if the rowers down in the bottom of the boat are no longer rowing:) I bet this hospital did not offer you a bonus or incentive and then forget to tell you it is unattainable!! Good luck to you!!

Age old question of quality versus quantity (in this case, $$$) - CuriousMT

[ In Reply To ..]
I was working an account that Nuance lost because we kept screwing things up. I'll take responsibility for screwing some things up myself because the account was "verbatim" but then had at least 10 pages of individual doctor preferences. This was on top of the abnormally large account specifics and the daily e-mails of things they were requesting.

It finally got to the point where I had to check 4 different sources before typing each note. My LPH count was horrid, even by Nuance standard, and I asked to be taken off the account. About the same time the client pulled the account!

Good riddance.

I came from a hospital where each transcriptionist was responsible for 2 to 3 physician's at a time, and then we trained on a couple extra for when someone took vacation, etc. This was probably a similar hospital in that they just had too many quirks to be handled by a team as large as ours, without being assigned a specific doctor.

But it comes down to this, bottom lines. From the HIM directors to the CFO and everyone in between, the management just wants to see numbers. And when you report that your department is costing several million and by outsourcing to XXX company, you can save a million dollars per year, the hospital jumps on it. So, morals and compassion don't get to play a part, especially when the new company (like Nuance) says, "Oh! You won't be putting anyone out of a job! They'll all be offered a chance to sign on with us, and we'll even let them work the same account!" (Yeah, for 1/4 the rate they used to get, when you factor in all the perks of working directly for the hospital!) They also get to promise that because the outsourced company is planning on taking everyone on and noone is being displaced, the company won't have to pay unemployment for laying everyone off!

I hate this industry. I hate my job. I hate this company. And I hate myself for allowing us to lose our voice!

I applied for an in-house MT position in the only hospital I could find in my region... - clb

[ In Reply To ..]
It was for 2nd shift MT, straight typing I believe, paid hourly, with a holiday/weekend rotation. I applied online and got the confirmation email but never heard back. Maybe it's for the best. This MT job may be going the way of MTSO, IDK. And it was the only hospital within 40 miles of my town to actually have an MT position posted on their career site. I tried alot of them! Oh well, hopefully my temp agency interview goes well so I can get a new job. I told them I'm looking for anything not MT!

I got an inhouse position last year that I loved, - but it only lasted a short time -

[ In Reply To ..]
4 months, and then the entire transcription department was let go. We had recently switched to speech recognition and doctor-edited work, and once they were trained, there was no more work for us. What little editing remained was outsourced and sent offshore.

There is NO future in editing, just as there is no future in transcription.

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