A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Nuance-Supplies - MT

Posted: Feb 26, 2013

Does Nuance supply dictionaries, shorthand, PC, etc.? Can you copy your shorthand and load it on to Nuance shortand if hired? Thinking about applying.

Haha! All they supply is a foot pedal. Too bad I - FormerCMT

[ In Reply To ..]
Can't give you the $30+ Shorthand program I recently bought before quitting. You will probably regret working for Nuance. It's a terrible and dishonest company. Just read all the Nuance posts on this forum. I wish I had before I wasted time and money on this awful company.

I wouldn't make your choice strictly based on this board. - anon

[ In Reply To ..]
If you need a job there are far worse places than Nuance. At least here you have a shot at an incentive bonus. I am the first to complain about the QA, but outside of that, if you do your job, they pretty much leave you alone. There are OOW situations but nothing like what seems to be happening at MModal (I work for MModal too and they are much worse, i.e. paying only 1 cpl if you send too much to QA). Also Editscript is a much more user friendly platform. I get at least 50-100 lph more at Nuance than I can at MModal.

Anyway, I would take anything said on these boards with a grain of salt, including positive posts. Everyone has a different experience at these jobs based on account assignment, team lead assignment and a myriad of other factors. You just never know until you try it.

Does Nuance micromanage your time? - anon

[ In Reply To ..]
I am getting so tired of that at MM. Productivity stats all the time showing how much "inactive" time I have. I'm being paid on production, why do they care how much inactive time I have. I am maintaining LPH and quality. Does Nuance do that? Do they leave you alone to work? Seriously thinking about switching. I guess the QA is N's stress though. Six of 1 or half dozen of the other, guess it's all the same.

RE: "Inactive" time. - anon

[ In Reply To ..]
I HATE the whole BOOST thing at MModal. Nuance does NOT do that. If you don't meet line count and you end up having to get make-up pay, then they will ask you what the heck you are doing when you are clocked in.

If you meet your lines (which Editscript is much more user friendly than Fluency) then they leave you alone.

If you get lazy with your schedule, you will hear about that eventually, unless you are doing it to flex for OOW, which, again, is nothing like the NJA situation at MModal right now.

Having worked for both Nuance and MModal, if I had to choose, it would be Nuance by a mile, even with the crazy QA.

They are micromanaging your time now, comparing - keyboard time to actual SM

[ In Reply To ..]
system hours time. They allow a variance (cannot remember what it is)but again since we are on production, I find this unnecessary. We are not paid if we are not producing so there is no need to monitor this IMO. No one is "getting over on Nuance" like someone might do being paid hourly. I just shake my head at things like this now because there is no explanation for this and otherwise I would just be angry all the time. I just do my job the best I can and hope my work is not all offshored. I have no control of any of it, no input, no value really, no rights. This is happening around the country with many types of jobs and it is what it is.

Working for MModal gives "micro managing" a whole new meaning. - anon

[ In Reply To ..]
MModal's BOOST system is ridiculous. At Nuance if you make your line count and are not on MUP pay, they don't tend to harass you about your "inactive" time.

I am just speaking based on my own experience, Nuance has a better platform (Escription versus Fluency) and if I send to much to QA I may not qualify for bonus that pay period but at MModal they cut my pay by 3 cpl.

No contest, Nuance is the lesser of the 2 evils.

Yes, but if you are OOW - SM

[ In Reply To ..]
Even though there may be scraps in other accounts, you have to sign in and out of several accounts a day just to get the crap that India didn't want. Do you know how many different passwords that is and how often you have to change your password? Do they make you do that at M-modal? By the way, the out of work situation is terrible at Nuance. Don't let the poster above fool you. About 85% of it goes to India. How could there be work? Nuance is the wrong decision.

Some truth and some not so much SM - anon

[ In Reply To ..]
I have had OOW situations but not much lately. I have had to move around a bit to get there though.

True, at MModal you don't have to sign in and out of a bunch of screens like Nuance. However, Editscript is so much better than Fluency so my line count is way better.

It is an absolute fact that Nuance does not stalk your every move like MM.

And I see that you didn't dispute the fact that at MM if you send too much to QA (5% or more) you only get paid 1 cpl for VR. That in and of itself is a deal breaker and worse than anything at Nuance.

What happened to DQS. Is Fluency a part of the program? - nm

[ In Reply To ..]
I loved DQS and was very productive on it.

They call it Fluenc y now but it is DQS. - anon

[ In Reply To ..]
I hate it and do not find it productive at all.

Let me put it this way. I can get 350+ lines on Editscript under ideal conditions, with Fluency (DQS) I can get 180ish under ideal conditions.

The VR on the accounts I am on is extremely horrible. I have found Editscript does a much better job. This is just my experience.

I disagree. There are no worse places than Nuance - SM

[ In Reply To ..]
There are far BETTER places than Nuance.

Nuance is the worst, which is why employees are dropping off like flies, but you keep trying to disillusion all these MTs who are thinking of applying for Nuance. I just hope they don't all buy your hoodwink.

Nuance is not the worst, not even close. - anon

[ In Reply To ..]
Funny how your experience seems to be the the only one that is valid. You see negative posts on here and automatically think that is the norm for a company, which it isn't. I would say less than 15 MTs post on this board. That is hardly a consensus on anything.

The angriest people yell the loudest, but that does not make them right.

Nuance has some serious negatives (QA) but they also have some good points.

It is the norm for the company - SM

[ In Reply To ..]
There are way more than 15 people unhappy at this company, but you don't have to believe me and neither does anyone else. I'm not saying mine is the only experience that is valid. I'm trying to warn people away from an experience that took a lot of my life away from me and made me miserable. No one has to believe me. I just wish I had someone warning me before I started there. It was (in my opinion and the opinion of many of my counterparts) a terrible experience in every way. I'm not angry in the least. I don't even work there anymore, thank goodness. I'm very happy now. If you think you're right, so be it. I'm satisfied with being wrong if it dissuades even 1 person from signing on. And I'm done. Nothing more to say, really. It is what it is.

You are 100% correct. Good answer. I'm not angry - FormerCMT

[ In Reply To ..]
Either. Very glad I found a new non MT job. Nuance was so bad (as I'm sure other MT services are), it was the reason I decided to get out of the MT field after 30+ years. There is no perfect job, but believe the negative posts on here. It's obvious there are many MTs experiencing the same issues with Nuance.

Many have negative experience, not all. Absolute statements like that are false on their face. - anon

[ In Reply To ..]
I would never in a million years NOT take a job based on anything on this board. I don't know anyone who posts nor do I know what motives they might have for posting.

In fact, before I took a job at Nuance and MModal, I came on here and read all the nasty, nasty commentary. Then disregarded it instantly.

You have to make your own choices in life. Your experience is nothing like mine. So fine you "know" others had horrible experiences like you, I don't doubt it. However, not everyone has the same horrible experience. Of course, anyone who DARES to say one positive thing on the Nuance or MModal board will be instantly attacked and called multiple names until they just shake their head and move on, unlike the negative posters who post the same thing over and over and over and over every single day.

Like I said, I didn't listen to any of the negative stuff on the board and now work for both Nuance and MModal. Based on actually working for both, Nuance (in my personal experience) is the better choice. I make almost twice as many lines an hour at Nuance because Editscript is just so much better than DQS.

They supply a footpedal and dictionary is loaded into the platform. - anon

[ In Reply To ..]
They do not supply a computer. I have no clue whether you can load your shorthand or not.

The "Webmedx" side provides a PC, monitor, pedal, keyboard... - see message

[ In Reply To ..]
...spellcheck dictionary as part of the platform. They do not provide Shorthand, but most MLSs purchase their own copy to use. It's very inexpensive. And yes, you can load your Shorthand onto your company PC.

When did you start? Is there still a "Webmedx" side? - anon

[ In Reply To ..]
I was told flat out, Nuance DOES NOT supply computer. Foot pedal only.

Very odd.

I wasn't supplied dingus - nm

[ In Reply To ..]
yet, I was an "employee." Funny how that works.

Dingus? - MT

[ In Reply To ..]
Never heard that word before. Is it the same as "bupkis?" Made me look it up, my word for the day.

Dirty Dingus Magee - Great Flick. nm

[ In Reply To ..]
<3

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