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correct patient name/number. It's really scary the way they screw these things up. If they would slow down and pay attention to what they are doing, my guess is that it wouldn't happen nearly as often as it does. If they would quit overbooking/overloading themselves with patients, then maybe they could slow down enough to properly take care of the patients they have. It just about blows my mind that we are held to a higher standard than the doctors.