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Anybody ever had any issues with the physician database being really slow - on EditScript with larger accounts?

Posted: May 09, 2013

I've got a new account that's really laggy typing any names into the database, but even worse, up to a 4- to 5-second delay deleting names via backspace. I've tried troubleshooting the issue with Tech Support, but no luck there. Just upgraded my ISP to see if that might be a contributing factor, but no change with that, so the next thing is to upgrade my RAM from 2 GB to 4 GB, I guess. It's happening during both a regular Alt + I search and also Alt + C search for copies.

I've never had any problems with smaller accounts, and Tech surmises it's related to how huge the database is on this account, which makes sense, but I've also been in contact with some people with comparable computer/internet specs to mine who have no issues at all on the same account. Just wondering if anyone else has been through similar, and if so, was any eventual solution found?

Suggestions..... - Longtimer

[ In Reply To ..]
1. Did tech support trying uninstalling EditScript, removing the account folders, reinstalling the program and then logging in on the account? I've had your problem happen to me and others and this corrected it. If they haven't done this, shoot me an e-mail and I can send you instructions or you can ask them to do it. It's an easy process.
2. If that doesn't work and the account is a large one it is known that some accounts have such large databases that it causes this problem when the client updates/adds a lot of info. In these situations Escription tech support can usually zip file that database directly into your folder so that at that point you then grab just the updates.

Thanks. 1. Uninstalled and reinstalled multiple times. - sm

[ In Reply To ..]
2. Interesting. Sounds like that might certainly speed up the log-in process (and this account takes longer than any others I've had for that too), but I'm not sure what effect it would have on simply accessing the database. I'll run that by Tech soon, though, and see what they say.

It's so slow when sending a CC, you could knit - a sweater while it downloads names.

[ In Reply To ..]
Pffft! And they want us to type HOW many lines per hour? On THAT platform?

Heh - in their DREAMS.

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