A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Bowing to Physician's wishes - WorkingMT
Posted: Jun 24, 2011
Just got an E-mail from our QA person stating that a physician is complaining that we are not sending CC's to the PCP that he gives at the beginning of the report. Now, I do realize that this information has been placed into the Client Profile under specific instructions for this physician, but sometimes when you are working on the same facility and feel comfortable you stop looking at the CP for every single MD. This is not a facility I type on often, and apparently it is not just me.
Why is it we have to bend over backwards for these physicians, why doesn't someone just say to the guy, "you know if you would just state send cc to PCP" the problem would be solved, but NOOOO he has to write a formal letter and complain about this.
Solve your own problem, open you mouth and state one more sentence. whew, okay done ranting.
You go girl!!! nm - sickofit
[ In Reply To ..]nm
bowing - WorkingMT
[ In Reply To ..]I just don't understand why it cannot be explained to these MDs that the MTs that are doing their dictation work for many other facilities and that the company-wide policy is that no cc is to be sent UNLESS THE MD STATES BECAUSE OF HIPPA RULES-----and that if they want a cc sent to BE SURE TO DICTATE THIS AS IT IS THE COMPANIES POLICY.
Hello, they must be aware of HIPPA laws violations, why does all this have to fall on our shoulders?
company's - workingMT
[ In Reply To ..]sorry, just in a hurry.
Lets take this one more step - WorkingMT
[ In Reply To ..]My final thought on this subject: I used to work in-house in Medical Records, was a Chart analyst and Transcriptionist; it was always the chart analyst's job or the medical secretary's job to distribute copies, never the transcriptionist's responsibility. Why or why is it not the facility's Medical Records Department or better yet the dictating MDs secretary's responsibility to make sure that these copies are distributed when putting together charts in their offices? Why is it a remote virtual employees' responsibility???
Because as bottom-of-totem-pole, invisible workers, we - are the easiest to blame for EVERYTHING. n/m
[ In Reply To ..]=(
re: WorkingMT - nmdinogal
[ In Reply To ..]Seems to me that rather than rant, you can solve your own problem by putting a bright post it note up on your bulletin board or computer wall... We ARE suppose to check CP ya know.
As far as the "it used to be"... it's not anymore. It's a whole nother can o worms and we've just got to roll with the punches or not. Your choice.
if she wants to let off steam in a rant, let her - it is a free country
[ In Reply To ..]nm
so then right back at ya - nmdinagal ranted too
[ In Reply To ..]nuf said!
I did not tell you not to rant. - nm
[ In Reply To ..]x
Here's the deal on cc - sm
[ In Reply To ..]With the consequences extremely DIRE for the lowly MT/MME if the cc is sent to the wrong person, not to mention the fact that this is a service we provide for FREE, we were instructed by our CCM we were only to send a cc if the doc specifically said the words, SEND A CC TO.... This does not include saying "the PCP is ..." We have to have explicit instructions to SEND A cc. And, the doc must give the FIRST AND LAST name of the intended recipient.
IF we are at all unsure of the cc request, we are to leave a QA note to the facility requesting they clarify the request.
Best to NOT cc and have a miffed doc than get fined and/or FIRED for sending a cc to the wrong person.
Here we Go--- - WorkingMT
[ In Reply To ..]Wow, this board never ceases to amaze me. I just needed to let off a little steam. As the poster just recently stated in her post, we have been instructed by our CCMs/Company to NOT send a CC to anyone unless the physician specifically states to do so and if it is not clear to do a post-it note letting the facility know that the information was not sufficient enough to confirm the cc.
All I am trying to say is that why do we have to bend over backwards for 1 physician out of 1000s. All he has to do is say, please give a copy to the PCP mentioned at the beginning of the report. REALLY, what is so hard about asking a physician to change instead of us?
And YES I already have put a BRIGHT YELLOW post-it note up on my computer even before I made my rant, yes I do look at the CP but sometimes you can read it and still miss things as they are very confusing and not always that clear.
youre right, we bend over way too much as it is - ...
[ In Reply To ..]i have 8 yellow stickies around my desk and that is too many as it is.
Me thinks me smells mgmt!!! nm - bloodhound
[ In Reply To ..]nm
re: mgmt - I love that band
[ In Reply To ..]They are young, fresh and have a nostalgic sound, reminescent of old Rush or Styx! MGMT! LOL!!!
I know that doctor as I also received email - exasperated
[ In Reply To ..]I have also heard this from him in one of his reports: "Please type the proper wording. Don't type whatever you like to type. If you do not understand. Do not type it."
Trust me doctor. If I typed "whatever" I liked to type, you would get an earful (or is that eyeful?)!
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