A community of 30,000 US Transcriptionist serving Medical Transcription Industry

FIESA QC Bull**** - CrankyMT

Posted: Oct 02, 2013

I've read the notes on here about people not checking FIESA, but I feel I need to. With constantly being moved around on accounts, I try to actually learn from blanks being filled in and such. And let me say up front that I do value the QC's and QA's. They often are able to hear things that I just cannot, and they have to know SO many account specifics just to "fix" things. But what I hate is that those of us who don't review FIESA, or the managers who ignore our requests for review and potential reversals, we are basically letting errors and just plain bad work slide by.

I'm not lumping all QC/QA people in the same boat, but we all know there are a few bad eggs (just like their are bad egg MLS), and unless we question being marked off for things that we don't agree with, and unless we bring attention to it, it's never going to get better!

You know, we're supposed to follow rules, make sure all our “i's” are dotted and our “t's” are crossed, but I don't know how many times I've seen the same QC's forget to fill in all the fields so we can actually learn from our mistakes. And don’t' get me started on how much I hate that if I send a note to a QC for a medication blank because the doctor doesn't know how to pronounce things correctly and it could be several different things (even with context, dosage, and looking back at previous reports not helping), and then the QC leaves the blank (because, honestly, if none of the above can help, how can they figure it out either), but then they review the entire report (I know, they're supposed to), and then knock me for the stupidest stuff like putting "The" in front of patient when 99% of the time this doctor says "the patient" and in this one spot where I thought they said it again, but they didn't. You know the types of things. Sure, if you heard it, great... but what good does it do you to change it, mark it, and do all the extra work for something that doesn't change the meaning of the sentence, the context, etc... Are you getting paid for how many errors you find? Because if so, you have really been hired to make the life of an MLS a living he!!, not to "better the report."

Okay, I just had to vent. Luckily most of the crap the QC's find is just that, on a QC report and not QA... not like we could ever get bonus anyway when we're running out of work all the time or being moved from account to account or schedule to schedule.

They are - getting

[ In Reply To ..]
paid to find errors. "Are you getting paid for how many errors you find? Because if so, you have really been hired to make the life of an MLS a living he!!, not to "better the report."

Did that start yet, bonuses for how many errors QC finds?

Hey, if QC/QA can fill in a blank from a horrid dictator well, bravo, that's what they're there for. . .a second listen. But it feels like thumbs in their ears sticking out their tongues - I know what the doc said and you didn't - here's your demerit.

Similar Messages:

Sep 12, 2012

How do you insert a bull point? Thanks! ...

Dec 15, 2013

ASR has gone slap crazy tonight. Just had a female dictator who has been on ASR for a while, usually very good reports. 11 minutes of one big ole solid paragraph, took 45 minutes to strighten the mess out. How in the world can we make money if we only do 1-2 reports every hour. This is just insane, every ASR so far into this shift has been problematic. ...

Jun 28, 2012

Ok, not sure if I'm the only one who had this initial perception of the mentoring program and the BOOST initiative, but it is my impression that during my mentoring session it was kind of IMPLIED that if our inactive time decreased our pay would go up...me thinking my daily pay for SR. Inserted in there ever so sneakily from my mentor is the fact that the inactive time has NO BEARING WHATSOEVER on our daily production pay! A low inactive time only affects PTO, downtime, etc., pay which is ...

Sep 21, 2011

a multifocal "bull hee" heterogeneously enhancing mixed density lymphadenopathy within the left neck base, highly concerning for nodal metastatic disease. ...

Apr 20, 2012

Can you tell me what this stands for? ...

Jul 26, 2012

How frigging nitpicky can they be???? Whatever it takes to keep you below 99%. If they can keep you below 98 you will feel your job is in danger and be ever so grateful to continue employment with this fantastic family-friendly company . (Gag, puke). Wrong word, wrong spelling, wrong format -- okay. But REALLY!!! ...

Aug 26, 2012

I knew I shouldn't have looked at my FIESA from Saturday but I did. Majority are 100% so for that I am grateful but THEN there are the others where you are marked off for stuff that make no sense and then there are the stupid errors that I did and will own up to and wonder where my brain was when I was typing - I think my brain was so worried about being marked off for every little thing that I honestly can't concentrate sometimes like I need to. ...

Sep 14, 2012

I know we complain and complain about this on here and we fight and argue with the TLs about this...I was marked off half a point for EACH blank that I left on a dictation that the tape cut out. The only explanation from QA was that "it was clearly understood". I am just wondering how it was clearly understood. I went back and listened to the tape and sure enough where I had blanks, the tape was cutting out. So why am I being marked off for blanks. Then on a few ot ...

Dec 31, 2012

password, but no info as to where to sign in. TIA! ...

May 30, 2013

Okay, first quarter FIESA reviewed about 80 reports of mine and I actually got my incentive. Now for this quarter, I am wavering on not getting my incentive with a 98.88 and for the past few weeks they have not reviewed a single one of my reports. I smell something fishy. This whole FIESA thing is to a) review enough reports a quarter so you fall below 99 and then b) if you are below 99, stop reviewing reports so you are stuck there with no chance to bring it up! How fric ...

Jun 28, 2013

our post-audit reports are randomly pulled. If you score high enough to get the bonus, your reports are gone through by the hatchet queens in India until they can find a report they can "audit" to bring you below 99%. If you are kicked back to 98.99%, they still meet their contract requirements to the client, and Nuance does not have to pay you a bonus. ...

Jul 22, 2013

I feel that all this crap is a plan to get rid of more US MTs. They can show clients how our "Quality fails" and how they cannot get good help in the US and even the clients who want US workers will have to allow it to be shipped out. JMO ...

Sep 09, 2013

I almost always get my critical errors on one particular doctor who I think I understand and then it turns out I miss something. I think there is a way to do a report on critical errors and see if I can trend the dictator but I can't figure out how. Does anybody know? And before you tell me to ask my TSM I did but as usual never got an answer. ...

Oct 08, 2013

Much as I dislike FIESA and all this QA, what I really hate is finding out I've been typing something WRONG for 30 years. The only thing I can say for myself is some QA decades ago filled it in for me and I didn't look it up. Been typing Campo's fascia instead of Camper's fascia. Took a 1-point post-audit hit on it, too. Shakes me up, what else have I been doing wrong for 30 years? And will it knock me out of bonus territory next quarter... ...

Nov 22, 2013

I just got a post-audit review with 4 points deducted for 1 critical and 1 major error that were made by QA1 after I submitted a report with blanks by the dictator from hell. I'm so mad and all the things you can imagine, not to mention I'm sitting here bawling from total frustration. ...

Dec 17, 2013

NM ...

Mar 07, 2014

Was wondering if anyone has ever received FIESA feedback on reports that do not belong to you, i.e., you did not transcribe or edit the report? ...

Apr 01, 2014

I must admit, I never looked at FIESA, not only because it was depressing and humiliating, but its not the most user friendly site. My manager was constantly badgering me for not looking at it though and actually had me try to get on the other day when she called. How do other people get away with not looking at it? I wish I could get out of this company. It's depressing, demeaning and humiliating. ...

Apr 27, 2014

Just for "fun," I counted how many times I prevented a critical patient safety error today by catching the speaker saying the wrong age, gender, right vs. left, hyper versus hypo, you get the picture. I quit counting at 8. Never in my many years at Nuance have I made 8 CPSEs in 1 day. So are we getting credit for the good work we do? Not very likely. ...

Jul 08, 2014

Got a report back below 99%--Actually 98.7% with only 0.25 point reduction...for what? Not typing DICTATION ENDS HERE on a report that only had part of the first sentence dictated....and I have to sign off that I reviewed this? The report was sent to NHR for review with a note--INCOMPLETE DICTATION. Okay, next time I type dictation ends here, but scoring this is ridiculous. Why is this even an error--should have just been an FYI--the report was never going to make i ...

Jul 16, 2014

What happens to the QA person when they change a report that was not in a critical error to one that is and it was reversed? ...

Jul 28, 2014

I was having a good day, until I went into Fiesa...I have decided that one particular dictator--who speaks what he probably considers fluent English (He is American), is going to review for every report because he is the one I get poor scores on... I am constantly guessing if he said "and" or "in" or "on," and I missed a period....he backtracks, leaves words out, stumbles, and CANNOT pronounce even the simpelist of medications...let alone spell them, he spells them wrong too, hard to even under ...

Sep 05, 2014

The more they ding me for stupid stuff, the more mistakes I make. I know their goal is to prevent us from getting the quarterly bonus and I've never been able to get it anyway, so why try? I am always above 99%, but just below 99.5%. It is destroying my confidence and my ability to concentrate. Does anyone know if we absolutely have to participate in this facet of Nuance Nonsense? ...

Sep 26, 2014

Summary% of Reports Passed95.24% Found this in a box at the top of the page when checking my scores---is this new? I never saw it before. ...

Nov 13, 2014

How often do you get reports in FIESA? So far I just had one. Ambulatory just started FIESA Monday. I'm just wondering what to expect. I still am not sure how the whole thing works. ...

Apr 19, 2015

And there is nothing in there as regards FIESA at all. Nada. Zip. Go ahead, do a search. It's not even in there. I have to wonder where it is written that we comply with FIESA and what the consequences are when we don't, except for emails and the shaming of the numbers of those who have not complied. I am really considering ignoring it completely. They never reverse any errors anymore, so why bother to waste the time, especially when it causes such an adverse effect on my mental heal ...

May 08, 2012

Are there no B's given on this? I have checked it each day since I started (which was just a few days ago). I either have A's or C's (with a percentage of 97 or 98%). Today I typed 27 reports and got 100% accuracy on 25 of those and 2 that had C's but my overall grade was a C!!! What am I missing. Since I am technically still on 90 day "probation" it worries me. I am typing well over the line count required and have made no "major" mistakes ...

May 30, 2012

So over this report card. I don't have to pend anything anymore unless of course it needs to be pended, but today due to low work got stuck on new acct which I had never typed and very first report could not understand what he said (only said 5 words); could not locate any prior reports to look at, went in to pend (totally different looking then what I was used to - tried to IM my QC person who didn't respond so sent email and eventually had to download and now I go in and they s ...

Sep 26, 2012

FIESA. Just forget about it!! I see many postings to just let FIESA go. Well, to some of us, this means letting $3600 go per quarter, 14,000+ per year. I can work at a far less demanding job with no BS for that and that is what I will be doing. There are many whose "incentive" bonus is a large part of their income and it cannot be forgotten unless the finance company for our cars, the mortgage broker, the pharmacies and doctors, the kids, the lives of their families, are forgotten as well. This ...

Sep 29, 2012

I'm fairly new to FIESA, came from one of the buyout companies. Does anyone know what the cutoff date is for the next quarter incentive plan? Do they keep reviewing reports right up until the 30th of this month? Already asked my supv, and no response to my question. Thank you. ...