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United Health - shipwrecked


Posted: May 02, 2010

I have a good friend who left the Q and is working in a doctor's office.  They have to confirm insurance coverage ON some of their patients.  While doing so, she had to contact United Health.  The call was answered in INDIA!!!

United Health - FLMT

[ In Reply To ..]
And this surprises you???

United Health is a freaking nightmare - Happy MT Robin

[ In Reply To ..]
I work part time for a small counseling service about 4 hours a week and I handle the UHC database. They are a nightmare to work with, an absolute nightmare. And yes, the majority of the calls I make to the service center to find out why they paid an account wrong again are answered in India. They have different services centers, at least one of which is in Georgia, but the majority of the calls I make are routed to an Indian service center.


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