A community of 30,000 US Transcriptionist serving Medical Transcription Industry


NJA policy on MQCentral - need help finding sm - j.


Posted: May 31, 2011

Can someone point me to the actual policy on MQCentral regarding NJA? I can't find it and I would like to review it.  I thought it would be under Policy and Process, but I haven't seen anything.

Thanks!

 

 

Go to... - sm

[ In Reply To ..]
MT news and information on the left side of MQ Central, then MT information, then rewards and benefits, then MT work availability policy and procedures. I cannot get the page to open, but that is where it is.

nja policy - j

[ In Reply To ..]
Thank you so much. I just found it and I can't get it to open either. ughhhhh.

I guess they dont want us to know what to do - when they have no work

[ In Reply To ..]
I know we are supposed to fill out a Q-care ticket and wait 15 minutes, but I was told previously not to be punched in when not working, so I really dont know. Then we are supposed to be paid downtime for those 15 minutes, but that is hit or miss. I think it is up to your CCM to add this in, if they feel like it. Then you either have to make up the time, take PTO, or take no pay. I would love it if any of the higher ups had to take no pay when we are out of work also, because then they would change this stupid policy.

You are supposed to be punched in when you're - sm
[ In Reply To ..]
the 15 minutes (and punch out after the 15 minutes) so there is documentation that you waited 15 minutes and get paid your state's minimum wage for those 15 minutes. Whoever told you not to be punched in was wrong.
Word was cut off - should read... - sm
[ In Reply To ..]
You are supposed to be punched in when you're waiting the 15 minutes...
no you are not - bj
[ In Reply To ..]
No, you are not! Your supervisor adds the 15 minutes to your timecard that way you get paid for those 15 minutes. You are TOTALLY giving out wrong information!!!!
Wow. Why so emphatic and - hostile? sm
[ In Reply To ..]
The poster is not TOTALLY giving out wrong information.

Some CCMs have asked their MTs to be punched in for the 15 minutes so that the code is the only thing that the CCM has to manipulate (moot point now since MTs are able to change the code/edit punches themselves for the 15 minute work availability).

It's MQ. Not every BoB has the same policies for sure.
that is not correct - bj
[ In Reply To ..]
You definitely do NOT punch in while you wait 15 minutes. You are giving out the WRONG information. Please check with your supervisor and she will give you the correct info about tht.
punched in - anon
[ In Reply To ..]
We were also told to be punched in for the 15 minute period, then punch out, get your ticket number and either punch back in for 15 minutes, wait a bit and check again for work or be released from your shift. But you ARE supposed to be punched in.
then you need to check with - bj
[ In Reply To ..]
Then you need to check with your regional director because that is not how it works. Think about it? That would be messing up your PTO amount time that they factor in every 6 months or whenever they do it. It would bring down your hourly wage that you get paid for PTO. Please check with higher ups as that is not correct at all.... and I am definitely positive about this!!
plus, it makes it - bj
[ In Reply To ..]
Plus, it makes it look like you are stealing time when you have no work. They check to make sure the time you are clocked in matches the time that you are working and if that is not correct to a certain degree then you will be performance managed which means minimum wage pay until you get back off performance mgmt.
NJA policy - a1typist
[ In Reply To ..]
I just got in trouble for this last week, so I know what I am talking about. I usually get a ticket # through QCare then clock out without pay. My supervisor told me I had to stay clocked in waiting for work for those 15 minutes or I would not be paid the minimum wage rate for those 15 minutes. They go in and alter the type of pay, i.e. production time, but we are supposed to stay clocked in, which I refuse to do. If they want to pay me my regular rate to sit and wait for work, fine, but otherwise no bananas.
....aaand this is why I'm trying to find the written policy. LOL nm - j.
[ In Reply To ..]
x
Policy - anon
[ In Reply To ..]
Copied and pasted from e-mail from CCM:

It is very simple.



1. Get NJA.

2. Clock out.

3. Clock IN

4. Wait 15 â now no work comes - Clock out

5. Open ticket- get number, leave alert on that 15 minute âclock.â



OR

1. Get NJA.

2. Clock out

3. Clock IN

4. Wait 15 â work comes â just keep typing.

how do you leave an alert now? - with new teamwork?
[ In Reply To ..]
Also, you are saying to go out of DQS completely, punch out of teamwork, punch back in to teamwork, go back to DQS and log in, wait logged in and punched in for 15, log back out of DQS, punch back out of teamwork, and then do Q Care ticket?

All of this for minimum wage which is roughly 1.80 for that 15 minutes, in... out... in... out... in... out... mail, wait... in... out... mail... CRAZY!
This is how I've always done it... - sm
[ In Reply To ..]
Punch into teamwork, log into DQS, no jobs, wait 15 minutes, log out of DQS, punch out of teamwork. Then, log into Qcare self-service and fill out NJA page and either choose to take PTO, make time up or take time off without pay. CCM will get an email regarding this QCare you filled out and will got into your teamwork and make changes so you get paid (your state min wage) for your 15 minutes of wait time with NJA and depending on your choice will take off your PTO, contact you when to make up time or mark you as taking time off without pay. This is what I have always done and my CCM agrees and does it this way.

Only MQ could have all of us with opposite opinions about what to do when we get NJA!
To: sm on NJA - DL
[ In Reply To ..]
That is EXACTLY how it is done ... With the addition that my CCM told me when you go to self-service get your Ticket # and place it in the alert on your timecard -- You also can now change your production hours to Work Availability all by yourself... Please whoever asked the question first do it like this -- it is the right way. It is how I do it too and it is how it is in the policy for NJA (look under Work Availability - I "think" that is where I found it)
Anon- your CCM is nuts - why all the clocking - sm
[ In Reply To ..]
in and out, that's ridiculous. MQ needs to clarify NJA process with MTs and CCMs!

NJA Policy on MQ Central - Dinosaur

[ In Reply To ..]
I found it on MQ Central under human resources department. On the left side of the screen click on policies. Then on the right side under "HR policies for all employees" click on "MT Work Availability Policy and Procedure" which is about the eight link from the bottom of that list.


Similar Messages:


Anybody Able To Get On MQCentral?
Mar 11, 2011

NM ...


Is Anything Still Up With MQCentral?
Dec 06, 2011

Ever since the work done on the site yesterday I get the "Page cannot be displayed" note when I click on my MQCentral icon on my desktop.  This icon has worked for me forEVER so this is different.  Anyone else having a problem getting on the site this morning?  ...


MQCentral Email
Aug 12, 2010

I can get into MQCentral, but can't get into email.  Anyone else having this problem? ...


Where On MQCentral Is The Pay Schedule?
Aug 22, 2010

Thanks!  I need to know when to expect my direct deposits!      ...


Tried To Log In To MQCentral And It Says No Content Available
Sep 07, 2010

Did anyone else run into this? ...


Anyone Else Having Trouble Getting Into MQCentral?
Nov 01, 2011

x ...


XXX Emails In My MQCentral Email
Mar 09, 2010

Does anyone else get XXX emails in their MQCentral email. I started getting it about 2 months ago and now everyday when I got in my email, I have at least 3 of emails to delete. I have accidentally deleted important emails because of this. I called support when it first happened as I saw it as a HIPPA infraction as I had assumed that MQCentral was a secure website. He told me that someone with my Medquist email address in their computer looks as these sites and that is how I've been getting ...


DQscribe/manage/MQcentral
May 12, 2010

I can't log in to DQscribe or Manage or MQ Central.  I can get in to TeamWork though.  ...


Doesn't MQ Usually Have Contests On MQCentral For
May 17, 2010

Maybe I am not looking in the right spot on MQ Central, but has anyone seen any contests going on?? ...


MQCentral Employee Assistance
Aug 27, 2010

Has anyone here ever used this "service"?   Just wondering if I should give it a try, I'm feeling at the end of my rope here.  I need this job, a job, and want to be able to handle the new stressors and cope with all these changes in the industry.    I'm not a newbie either, been here through thick and thin over the years, and lately I find myself typing and crying at the same time, feeling so fearful of my future at my age.  Maybe I'm developing some ty ...


MQCentral Login Problems?
Sep 23, 2010

Anybody having problems logging into MQ Central today? I just put my username and password in the blanks as usual, and an error message came up as   "EJPAK0004W: Login failed. Please enter a valid user ID and password."    No caps lock on or anything of that sort. ...


Anyone Able To Open MQCentral Or QCare Yet? NM
Sep 24, 2010

nm ...


Need Mqcentral Login Link Please
Nov 08, 2010

nm ...


Tired Of Not Getting Into MQCentral... Ridiculous Sm
Nov 30, 2010

This is ridiculous.  We are told that to get the measley 15 mins on our time for NJA to get ticket, send Email and put in Schedule Source timesheet alert to manager message.  Do NOT stay logged in to check for jobs.   Now quite frankly half the time I cannot even get QCare to come up, and definitely MQCentral on the My Community part is asinine acting.    I do clock out when getting NJA, but sometimes I have stayed in DQS to see when jobs come in.   S ...


Trouble Getting E-mail On MQCentral
Sep 01, 2011

...


Tweetie--you Are Still Accessible On MQcentral Email
Feb 18, 2010

Dunno if that is good/bad news.  I just checked at 3:30 am CT and somebody still thinks you work here. ...


Are DocQScribe/MQCentral Running SLOW
Aug 31, 2010

My tiny little dictations are taking way too long to download, and one just came to a complete halt in the middle of the sound file download, preventing me from finishing the document.  Came to a screaming halt.  Also, can't get into MQCentral.  Anyone else? ...


Anyone Having Problems With Reading Email On Mqcentral?nm
Oct 28, 2011

x ...


On MQCentral Home Page Check Out The Video
Nov 11, 2011

on youtube with Vern Davenport.  When you're on the youtube page click on the Speech Understanding Video.mov on the right and watch that video.  Say goodbye to your jobs! ...


AAMT Book Of Style On MQCentral Maze??
Mar 19, 2014

Sent a new computer and I can't find AAMT Book of Style in MQCentral.  Does anyone happen to know where it is in the maze??? ...


Wondering If Any Other MQers Are Having Trouble Logging Into MQCentral Email?
May 06, 2010

x ...


Can Anyone Tell Me What The NJA Policy Is?
Jan 01, 2010

I can't seem to find anything on MQ Central.  I just started last week and already have no work.  What am I supposed to do?  I cannot get ahold of manager.  TIA ...


OT Policy
Mar 19, 2011

Let me see if I have this right - I am thinking about going FT and this never applied to me much before.  So if we work overtime we get paid our benefit rate x 1.5 - we don't get paid per line for anything over that.  Correct? ...


What Is The Policy Of NJA?
Mar 23, 2011

For the past few weeks I have been getting NJA all night every night!  I am barely making my hours or money that I need.  Am I allowed to make up some of this time during the day.  I have fixed my schedule so the time I work is the time I have allowed myself with my 3 kids and all the demands of my household.  I really can't work any extra at night.  I barely sleep as it is with getting off the computer at 1 am and putting the kids on the bus at 6:30 am.  I thi ...


QA Policy
Dec 29, 2012

Our company was just bought by MModal.  Can anyone explain to me the 5% policy on sending reports to QA? ...


Possible Use Of New NJA Policy?
Sep 05, 2013

I know this isn't what they intend, but I'm wondering if we need to stick to our schedules anymore.  If we can "make it up" in the same day, is it necessary to wait til our scheduled start time if we usually run out?  I mean, why wait til our scheduled second shift hours if we're afraid of running out?  Can't we get on earlier ("same day") and get whatever is available then?  I'm not saying this is fair to those who are scheduled earlier, but there� ...


PTO Policy
Sep 10, 2013

So help me understand this "new" policy.  Are we taking a cut in what we accrue for PTO?  I have over 15 years with this company and find it hard to believe longevity/loyalty do NOT count.  So as I read it, the person that started yesterday will accrue at the same rate as me?  "full time employees will accrue 0.059 hgours of PTO for each paid hour up to a maximum of 4.62 hours  acrrued in a pay period."  HUH?  Not real clear to me.  So we only get 4.62 hours per pay period?  Havin ...


New NJA Policy
Feb 03, 2014

I would love to know how people are handling this new NJA policy.  As I understand it, if we get NJA during our work schedule, we are supposed to keep checking back for work through our shift.  We are allowed to work at any time up until midnight to get in our hours for the day without approval.  I really think if they have no work during your shift, they should pay your benefit rate for the hours there is no work.  I know some states have this, but mine does not.  It just does not seem rig ...


New PTO Policy???
Jan 21, 2015

Anyone heard when the new PTO policy is going to be rolling out.  I thought they said it would be in January, so does that mean in Nuance time March/April?   Maybe they have to wait until they have "perfected" Fiesa.  This post audit M crap .. I feel soooo sorry for them having problems. My TSM has been on conference calls a lot the last week or so.  Much more so than usual, but getting no info from her.  Anyone else have a TSM that is sharing info? ...


No Work Policy
Dec 02, 2009

Can anyone explain the no work policy?  If you are not in one of those few states listed, does that mean you recieve your state's minimum wage rate for hours missed?  Am I reading this wrong? ...