A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Is it getting harder to pass audits? - mom2huskies

Posted: Oct 21, 2010

I had a report where I was marked as a major mistake. I typed status post and it was marked as a major mistake because I was supposed to type ,status post.

Harder for those of us making a higher line rate - not for newbies or offshore I bet

[ In Reply To ..]
There is no one to fight about it either.

Everything is marked as a major mistake.

On my second job, where the QA people are like hitler, I get 99 and above every audit. Here, they tell me I am falling below 95...

IMPOSSIBLE!!!! Been doing this 15 years. I cannot be honored at 1 job and worthless at the next.

That is what I thought. - mom2huskies

[ In Reply To ..]
Before Medquist took over Spheris all my audits were 99 and above. But since then I have noticed minor mistakes that are being marked as major.

re: audits - Juno

[ In Reply To ..]
I don't know what's going on with the audits, but I don't agree that it's a mechanism by which to rid MQ of "higher paid" people. I just don't.

I have been working here for 10+ years, get a very nice rate and my CCM and QA coach HELP US. They send e-mail reminders about changes in client profiles, dangerous abbreviations, hints, tips and suggestions. I get a phone calls for just a "hello, thanks for doing a great job, thanks for helping out this weekend, have a great day"... These actions just doesn't go with the "trying to get rid of people conspiracy theory" in my book.

I'm sorry people are having trouble with audits. Admittedly, I don't know what's going on there, but I feel that all of our CCM and MT support teams should be like mine in our region. They are easy to contact, helpful and will back up the MT and "have your back". Sandly, it seems to be an exception rather than a rule from the postings here.

I wish all of MQ had a team like this. Sorry you are having a bad time of it.

{{~~sending positive brain waves and wishes for change your way~~}}

audits - QA

[ In Reply To ..]
I also am not having problems with QA anymore. I used to have a QA person who was absolutely horrible and picked my reports apart. I have been doing the accounts I am doing for a long time, have never had any complaints from the customer, in fact praise, and had many disagreements with this QA person and most times I was right. I fought tooth and nail to prove I was right. That QA person is no longer with my team and I have wonderful QA people now. I believe the people who have the nit-picking QA people are suffereing from a case of new QA people who are not sure of the job and accounts they are on and who being in QA has gone to their heads. I had to take my problem all the way to the very top, which I had no hesitation about. I had a phone call from a top-gun and told them my concerns and soon after had no more problems.

I say to everybody who is having these problems, fight, fight, fight. Do not give up. Don't let them push you around. I also have a family and need my job, but my pride is much more important to me. If I lose this job, I will definitely go down with a fight. If you truly made a mistake, then just bite the bullet. If it is nit-picking, complain to your QA supervisor and your CCM or higher if you do not get results.

Good luck to all.

That is really funny - that you are the only one

[ In Reply To ..]
You would be feeling sorry for about 6,000 people having a bad time of it. I don't believe for one second you are telling the truth.

, status post - Sunshine

[ In Reply To ..]
When I used to send in reports to QA I used to always type ,status post until I had a QA person that kept deleting the comma which used to irritate the heck out of me. This could be debated with whoever did your audit. I would question that.

two things - QA gal

[ In Reply To ..]
First, ya'll do know that the regular QA people are not the ones who do your audits, right? There's a whole different group for that. We have nothing to do with it and we get audited too. I actually didn't know this until I started in QA so I thought that might be helpful to know. None of the changes made by a regular QA (meaning not an audit situation) count against MTs in any way. At least it's this way in my region. I would assume all regions are like this but I suppose I could be wrong.

Secondly, was it an audit you were getting marked off for not putting the comma before "status post" or just a QA feedback? I only mess with correcting comma stuff in specific situations as instructed by my QC and that one hasn't been one mentioned to me yet so I wanted to make sure it was an audit and not a regular QA feedback. Thanks!

It was an audit. - mom2huskies

[ In Reply To ..]
In fact, I just received a message from my supe because I ended below 99% because of that error.

wow - QA gal

[ In Reply To ..]
I'm so sorry to hear that. I think I should check with someone about that instance because I never add a comma before "status post" if the MT didn't put one. I never thought it was a big deal.

If they consider such a silly little thing to be so important they're going to fail you on an audit for it then they need to let the QA staff know it matters. For that matter, they should let everyone know they consider it that important. Insane!

QA - feedback

[ In Reply To ..]
I used to send reports in for a blank and they would come back with feedback and all kinds of nit-picking for commas or putting "The" in front of patient. These were not audits, just a nit-picky QA person. I realize all QA people are not like that, but some are. It is funny because I was always taught to put "The" in front of "patient" if not dictated because it just looks better and did it on the same accounts for years, then all of a sudden I was getting major errors for it. Also, I get many ASR reports where it automatically puts it in there when not dictated and if the doctor says "The" the ASR puts in "The the." Just a lot of inconsistency; so, now I spend my time removing the "the's."

I hear ya - QA gal

[ In Reply To ..]
On my biggest account, it's awful confusing because if they don't say "the" the MTs will get dinged by the site for putting it in BUT if they do say "the" and the MT doesn't put it they get dinged. And this is client rules NOT MQ rules.

Now, I'm not singing the praises of Q. BELIEVE ME!!! I just wish there was someone with a backbone to stand up for us production workers and tell the clients that something so trivial will NOT be counted as an error for anyone. What does it really matter if someone types "the patient" or "patient." I mean, really!

Okay, I'm going to stop venting now. All I'm trying to say is I understand and sometimes the QA is told something that's incorrect. There's just too many chiefs each with their own ideas. I was told something specifically in my training that another QA on the same account was told the opposite by her trainer.

But this is where I get confused over the critical errors part because QA doesn't determine that. That comes in the auditing process which is done by an entirely different team. If that QA was on my account and the doctor did in fact say "the" in front of the patient then the QA was right to correct that and not being nitpicky at all because otherwise the client would call and complain (and they have) and YOU would get an email. But that goes back to my vent about how something that silly shouldn't matter at all.

But also, I don't understand why the QA would be spending the time to do all that if the job wasn't a 100% QA job. Must not need the money like I do.

Bottom line: You are exactly correct and it's inconsistent for us too. There just has to be a better way to do it.

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