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Of course I'm over the "target". Hmm.... they us answering the phone, searching the internet and walking away from the work station. One huge cause of inactive time they are conspicuously leaving out is taking the time to read client profiles! - Especially when I am getting many jobs outside of my usual BOB. I'm happy to do a good job - follow the CP, make sure I have the right drug and dosage because the doctor can't pronounce the drug well enough, find the correct name of a surgical instrument which is not the usual one I am used to hearing and is the newest and greatest new instrument, and minimizing the number of blanks for this speed talking, word slurring, ESL, softly speaking doctor dictating on a line with poor audio.
I get very frustrated when looking at other reports in DQM to get a hint about what the doctor is possibly saying and the CP is not being followed (plus a errors in transcription that are obviously wrong, such as a drug spelling) because I have inactive time that they don't have because I did my job.