A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Getting the Boot from M*Modal - Hope

Posted: May 16, 2013

Well, at least you guys didn't get the boot like I did. I don't want to say any names, but I had to take a leave last year for medical reasons and I've never been quite right. I got this new supervisor who absoultely can't stand me. You know you can tell, even though I know I am good at what I do. Then, I was sick the other night and told her about it and 2 weeks later, i am told I am going under displinary probation because I made a 98.9 on my audit with a critical error. I missed a medication, and I know that was bad, but it's not something I ordinarily would miss. Then I had to pass 2 consecutive audits. Welll, on the the first one I made a 99.8 and the quality coach says it's still not quite good enough. I freaked out. I literally became ill and my nerves messed me up. I've always come back from slightly low audits before. Well, I did the worst I ever did on the next one, so the warning went to a written and then after 4 years I am fired for a 98.75 when my supervisor knows it's not my usual work and I had a doctor write to tell them all that I was dealing with physically. There was no way that quality coach did a random check because I had so very many on there that were absoultely perfect. They did not care. Now, I'm out of a job, and I don't think they'd care if I jumped off a bridge. The fear of losing my job and my health insurance created a hostile work environment for me. I guess I'm just not as good as the rest of you all. I'm sorry but this has really hurt me. Would someone please pray for me? By the way I know longer have access to email that I am listed under anymore, and I do not know how to change it.

Hope (I am a Christian, and it's so hard to have Hope sometimes).

I hate this company for what it has done to - highly trained women

[ In Reply To ..]
Clearly they have some corporate end game because this impossible 100% accuracy they require is impossible. For chrissakes..the doctors make mistakes. More people die of infections in a hospital CAUSED by medical errors..and we highly trained MTs who failed to put a comma in the right place or missed a medication are held to standards that AGAIN are impossible to achieve. Anytime they go after an MT with QA, that MT will fail..period. I am happy to be done with this company, this profession. I would have more respect if they had the gonads to be upfront and spell out their objectives..and that is they are first and foremost a SOFTWARE company and their aim is to move as much of the typing off shore until they finally perfect their software, instead of being gutless wonders and taking all dignity from women.

The sad final point is in the end we were our own worse enemy, if we were a group of men, this NEVER would have happened, we would have unionized and not for one minute take this.

I dont know if it would have made a difference - if we were all males or not...sm

[ In Reply To ..]
Many hospitals are choosing to go overseas on their own. I know because I worked for a hospital owned by a health network that outsourced all their work to MM. When that health network acquired the hospital I worked for, there were about 9 other hospitals owned by them that had been with MM for years. Once our hospital was acquired, they outsourced out transcription department too. About a year after the outsourcing the administrators of that health network decided to sent all their work overseas with the exception of the hospital I worked for and one other one that had just been acquired and outsourced by them. I suspect that by the end of this year, those two will go overseas too.

Point being, it's the hospitals who decide who does their work. It would be a breech of contract and cause major problems if MM sent their work offshore without their knowledge. The hospitals are the ones to make that call and they do it to save money because its cheaper to send the work overseas then to pay us and they are trying to save money.

Another thing to remember is that US companies are now in competition with overseas companies who are underbidding them. Hospitals are now totally bypassing the American companies altogether and going for the lower rates. Trust me, it's just the nature of the business and the reason why so many companies are selling out to the larger ones. It's hard to pay competitive wages when you have companies overseas and companies that offshore underbidding you, especially when the hospital could care less whether the work is done in the US or India, as long as they save money - That's the bottom line.

And lets not forget technology plays a part in all this too. Point being, no one company such as MModal is to blame. You gotta look at the big picture.

I completely agree..it is the nature of business, but my point - about if we were men

[ In Reply To ..]
had more to do with UNTIL the can move all transcription out of US, they would be forced to deal with unions and labor forces that would insure that fair compensation and benefits were achieved. I daresay as well, if we had unionized and told the AHDI where they can get off and actually form an ACTUAL association of MTs, we might have had more of a lobbying force to keep medical records on US soil. A law surely could have been passed making it illegal to outsource American medical information off shore.

But in the end...it is technology..I have no problem with it..that is what happens as we progress, what I hate is that the last 8 years while they have tried to perfect their software which has been a MAJOR disappointment since MTSO (actually software companies) has been a major FAIL..but eventually it will be perfected.

Not so - old and burned out

[ In Reply To ..]
Many unionized male workers have seen their jobs shipped off shore. It is the nature of the global economy we now live in.

i know jobs get shipped off, BUT UNTIL THEY DO UNIONIZED WORKERS - ARE PAID A FAIR WAGE

[ In Reply To ..]
that is my point. If we had been smart 15-20 years ago and had representation, like nurses, teachers, and every other profession primarily female, our profession would not have been stripped so bare, we would have had a say in how we are monitored, our pay, and yes..had more of a say in off shoring. I never said it is a done deal and cheaper and sloppier work will always win..but until it does, we would not have been forced to below the poverty line all the while held to unsustainable QA

Union - Anon

[ In Reply To ..]
I agree with you 100%.

Here is the corporate endgame - sm

[ In Reply To ..]
They'll tell the clients that they MUST send all the work to India because we aren't accurate enough. It will be true, in a way.

Nobody is going to check what we do compared to what the MTs in India do.

Nobody cares.

Our accuracy wont get clients. The low pay of sending OS - will get client. nm

[ In Reply To ..]
x

I know, but it will be the excuse. - sm

[ In Reply To ..]
The MTSOs excuse will be that they can't find Americans to meet their accuracy standards.

That will also be their excuse in the next mass firing - to get out of paying unemployment claims.

It's a win-win for them. Maybe Vern can start collecting Maseratis now, lol.

It will be a lose-lose for the clients, who will not see their rates go down, but will also get charged more by their malpractice insurance company for offshored work.

MM doesnt need excuse for anything. Saying low pay to send OS will - get clients. They dont need an excuse SM

[ In Reply To ..]
mass firings. They just say "You're fired." And as far UE, if they have used an MTs services, they have to pay UE. All in all, MM is pretty up front. They seem to have learned their lesson about deception.

You're right on all counts. There IS a corporate - end game going on, here. (sm)

[ In Reply To ..]
That end game consists of ridding themselves of every American MT, with what they think is the "legitimate" excuse of our lack of skill. For whatever reason, we seem to be the only ones noticing that the offshore workers are not held to the unattainable standards that we are. And there's a reason for that. They want us GONE.

There's also a perfectly clear reason why we experienced MTs are making those occasional dastardly mistakes, such as "misplacing" a comma here and there. It's because we're following along with the recorded dictation with pre-typed text. For the same reason that, back in the day, we didn't want someone who was asking us to listen to a word for them to tell us what THEY heard until we'd heard it ourselves, we're "hearing" what speech-wreck heard, rather than having that dictation go through our ears & brains uninfluenced.

If we had typed that dictation ourselves, it more often than not would have been transcribed correctly.

BRAVA! - That is what I have been saying

[ In Reply To ..]
for years!! The last 2 paragraphs say it all!!

MM cant get rid of all of us. You must not be MME. - OS/VR jobs horrible, need MME to fix. nm

[ In Reply To ..]
x

Just go ahead and believe that, then, if it makes - you feel more secure. nm

[ In Reply To ..]

Wow - that is terrible

[ In Reply To ..]
I will say this. If those are your audit scores, you have no reason to believe you did anything wrong. This is how this company operates. For whatever reason they decided you were no longer needed (I'm sure it was nothing you did), they used that as an excuse. I regularly get audits below 100 and even 99.5 and am not ashamed of it or feel I am doing anything wrong. I am not perfect and neither is anybody else. They play games with people's lives as they see fit. They are sending most of the work to India and they need to find ways to get rid of most of us. They are a disgusting company and think of it as a good thing you are out of here. We have no way of fighting or exposing these people since we cannot get people who work here to do anything about it. Anytime somebody tries to get something going, the cheerleaders come on and discourage people. Anyway, keep your chin up and move on. Getting out of here is the best thing that could have happened to you, though I realize it would be better to do it on your terms. Until people get together and fight, this will keep happening. I'm working on getting out of here, as are many. Trust me, this company will go down at some point.

Its not necessarily the cheerleaders - that discourage it

[ In Reply To ..]
For me, it's because this board is completely anonymous. I never respond to emails because there is absolutely no way to tell if someone is a suit or a legitimate co-worker or if my email will be forwarded to the powers that be. That makes it hard to have any organization and without organization, we're all just pretty much on our own.

God bless you and I will pray for you. - see message

[ In Reply To ..]
I am so sorry to hear of your misfortune, but know this: God never closes a door without opening another one. He will take care of you and maybe he has something better in store for you.

No one deserves to work under a hostile environment because of fear of losing your job and health insurance. I know that feeling and have been there before at a hospital I use to work for. I made good money and prayed all the time about my job because I knew my supervisor did not like me and it was nothing work related, it was personal. She nit-picked with me all the time. At any rate, I never got fired, but I did get outsourced and it was actually relief. I am no longer working MT full-time, because I needed for money but to this day when I look back on that job, I am actually glad to be out of there regardless of how much money I made; it wasn't worth the stress and anxiety. It will work out, don't give up hope. I know it gets hard sometimes, but keep praying and hang in there.

Just have to say this.. - It tickles me how

[ In Reply To ..]
You get people posting about their TSMs or whatever they are called being missing in action and never hearing from them, but yet there are those who have to deal with the TSMs who are breathing down their throat all the time. I actually prefer the ones you seldom hear from. As far as PTO, I will send a total of 3 emails, the initial request, the reminder and the final one saying "Don't forget I will be off on XX date, I have entered the time in Teamwork, thanks".

Best wishes to you and I'm sure it will all work out.

Sounds totally ridiculous. - sm

[ In Reply To ..]
With a 99.8 score not being good enough, then 99.9% of us should be fired. I'm sure they were extra picky with you too. Add to that, the circumstances surrounding your treatment after medical leave are a bit suspicious.

Sounds like a possible employment violation, or at bordering on violation. I would saw possible law suit, but, you are probably like me, not enough money for a lawyer.

I wish you luck and good health and hope you find a job where you are properly appreciated.

I would like to say this surprises me. - see message

[ In Reply To ..]
but it doesn't. QA put a hit out on me too and I ended up slowing down to turtle speed and spending hours refuting the "errors". I had to switch to PT and the QA that started all of it got promoted to QC (even after finding that 80% of the mistakes were either not mistakes or had been given the wrong point deduction.)

Up to that point, I had never had an audit below 99, was very flexible with my schedule and willing to work on anything that came my way. My line counts were always more than required. To this day, I'm not sure why this happened (and I wasn't the only one on my team-the others were just in a position to be able to quit).

Hope - I'll say a few prayers for you and hope something great comes along really soon.

You can apply for job at the Other Company. - Will say prayer for you.

[ In Reply To ..]
nm

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