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Five months in & I got my first 'corrective action' today - Coco

Posted: Jul 24, 2014

According to MModal:

"MT failed to meet the lines per hour production requirement for PPE 7/19/14. MT’s LPH during that pay period was 106. Issuing verbal corrective action."

My reply:

"There seems to be a discrepancy with the LPH, because according to Fluency, I'm usually above the 150/hour. But short of limiting restroom breaks until after work, having a DSL line that is working superiorly and enduring 8 hours of continuous lower back pain without stretching my leg (I'm an amputee) by meeting my performance quota will all that appears to be needed in order to make MModal happy. Hopefully several of the issues above can occur and I'll still have this job in 6 months."

I've worked for UM for 13 years and never got a write up, verbal warning, etc. I was practically a model citizen.

Five months working for MModal feels like I should be joining the cast of 'Orange Is The New Black' shortly with this verbal CA.

I hope UM is so happy they laid us off, because the only good thing that came out of it was them saving a few bucks in their pocket. The doctors aren't happy with the change as the quality of their work diminished, and neither are the MTs like me who made the mistake in thinking accepting MModal's job offer was a good idea when UM gave us our pink slips.

How long did it take some of you to receive your first verbal CA?

They probably aren't saving any money either - sm

[ In Reply To ..]
Sure, they sell it based on per line being cheaper than paying employees, particularly with those "expensive benefits," but by the time the services are done with them they pay for every correction, every STAT, not to mention the quality (not to knock service people quality, but how could anyone possibly know every region of the U.S. with all of the oddities associated with that hospital and its people and the doctor quirks) and it is very difficult to monitor all of those exceptions to their bill to boot.

Jerks - MM must suck

[ In Reply To ..]
x

3 years 5 months - CT

[ In Reply To ..]
All those months as a stellar MT, even made it to the MT of the Year top 15 or 20 or whatever for 2013. Then, my TSM and QC mysteriously disappeared (it's like working for the mob around here), and I was transplanted to a new team. Two months later, BAM! Just got my 4th in 7 months today... woohoo.

Yep, just got my lph out of compliance notice. - dnr

[ In Reply To ..]
Knew it was coming. Not speeding up the audio in order to meet quality requirement resulted in a major hit. Got up to 131 lph. :-P I am PT, so heck, I was hired at 120. Before being transferred to this group, I had no problems with production ( well over 150) in many last group. Especially just job by one particular doctor destroys my life count for the entire night, and I usually get him more than just once a night. Another long-winded psych doctor who speaks clearly has horrid output.

The performance coach WILL be getting a reply from me. Perfection or speed, what do you want?????? Being told to have " power hours," get rid of distractions ( chain yourself to the chain) does not help the problem --- sucky ASR output, bad audio, certain horrible dictators.

LPH COMPLIANCE - Phatty

[ In Reply To ..]
It is just about impossible to keep your line count high with such bad dictation and all the switching around. There is no consistency. Consistency helps EVERYONE with this work. However, that seems to be lacking here. Hang in there!

LPH - Nana

[ In Reply To ..]
Don't forget ADT dragging us down. I don't know about everyone else, for example today out of 22 jobs, 9 loaded without any ADT. That is what drags my LPH down the most. It seems to be getting worse too, usually I have ADT to figure out on a third of my jobs. Grrrr....

and trying to figure out doctor names - anon

[ In Reply To ..]
biggest time waster for me is trying to figure out the doctor's name for cc's, referring, etc., when the doctor is an ESL doctor and he dictates it a mile a minute. I'm learning to allow myself to just try a few wild card spellings and move on.

I don't know that you can really totally depend on - the Fluency lph that shows. I

[ In Reply To ..]
was told that the lph for employment purposes is total production divided by the number of hours you actually are clocked in for. Are you Fluency hours equal to your timeclock hours? If not, that may be where the disceprancy is coming in.

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