A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Okay, many months ago my area lost an account overseas because, according to the CCM, there were way too many blanks and the client was not happy. (Why they would think going overseas would make the work better, I don't know).
Not too long ago, that account has come back to US soil saying that there were still getting too many blanks.
Once again, they are complaining of too many blanks from the US MTs.
I'm thinking that maybe the blank problem has nothing to do with the MTs. Time to start evaluating the dictators. From my experience, this client's dictations are horrendous. Every dictator, who seem to be all ESL (if they even know English), must use a cellphone and none get good reception. I have never heard audio this bad before. Looking up old reports is a joke as every one has more holes than words. I mean seriously, these dictators need to be held accountable.