A community of 30,000 US Transcriptionist serving Medical Transcription Industry


why MQ and Nuance are buying everyone out - unhappyMT


Posted: Nov 22, 2011

so let's open our eyes.  MQ and Nuance are now the 2 biggest companies, and very known fact that they are offshoring everything they can.  I don't have firsthand information, this is just my theory.  they contact hospitals/clinics that they don't have contracts with and underbid them, probably to a point the hospital administrators are doing cartwheels.  As soon as they acquire the majority of the accounts that the smaller companies are now contracted with, such as eTransPlus and WebMedX, they start "stealing" their accounts away fervently.  Suddenly a profitable company such as the 2 mentioned have lost half of their accounts.  They can underbid possibly even half and the hospital is thinking "wow what a saving."  they can do this because they know that as soon as the acquisition has been finalized, they will immediately cut the pay and/or benefits, probably both, of the transcriptionists who are suddenly "their" employees, then they immediately contract the work out to India.  Those people from the bought-out company either take the pay cut, get fired completely because they are no longer needed, or quit.  All of that put together gives them the opportunity to send all work offshore, which was their intention the whole time by underbidding to an impossible rate for American transcriptionists to work for, and POOF your work is gone.  The greed of transcription companies is disgusting, but having 20+ years in this industry, that's not the thing I find most disgusting.  Hospitals have the money to pay us.  They did it for years before this offshoring thing came into play.  Yet they are also greedy.  What angers me is the fact that they choose to jeopardize patient care in order to make money.  We all know how bad the offshore transcription is, yet hospitals are willing to accept it because it is a "savings." 

Bottom line, MQ and Nuance are trying to either buy out all smaller companies or force them out of business because they can't compete with the line rates that are paid overseas.  Some companies do still have integrity and value our work.  That doesn't mean they won't fall into the trap.  If they lose their accounts because either the Q or Nuance went after them and got them, they can't stay in business anymore.  They'll have to cut staff and eventually a buyout is pretty much the only way they have to reap anything. 

This is the whole deal.  If you're a company owner and your clients begin disappearing to the point that you can no longer make not only a profit, but enough money to pay your employees and offer them some decent benefits, you're pretty much forced to sell.  This trend will not stop.  These 2 MTSOs are working fervently to get all of the hospitals that we give great service to in both quality of work and quantity of work.  Once they show them how "overpriced" we are, they begin to jump ship one at a time and the smaller companies can no longer operate.  I believe that a lot of these companies were forced to sell because of losing clients one after the other.  I don't believe they did it to throw us into the abyss.  But that is how it can look from our end.  Believe ME, I am not condoning MQ or Nuance business practices, but they have the power and the money and they're not going to stop until they have everybody.  Then they will send ALL work overseas and we are done with our career.  Of course (do I need to say this) IMO.

You are spot on - although

[ In Reply To ..]
Some in the industry have said that the hospitals taken on (inherited by) these 2 companies may not even be aware (or care) that their work is being off-shored to India. The only thing they see is the savings.

The scariest thing? That India doesn't have to comply with the American HIPPA regulations. HIPPA doesn't exist in India.

God only KNOWS who's putting their hands on John Doe's personal medical records, social security numbers, phone numbers and address. OHHHHH, if the average American only knew.

Some Average Joes DO know. - Historian

[ In Reply To ..]
I used to firmly believe that Americans would be outraged if they knew where their personal medical (and financial) information was winding up.

That was years ago.

I have told several people, and the "average American" just gives me a deer-in-the-headlights look, shrugs the shoulders, and says "Oh well, there's nothing we can do about it!"

Nuance has some accts that are not offshored... - blondie

[ In Reply To ..]
I work evenings and nights. Well the accounts that you work evenings and nights are ones (at least in my case) that cannot be offshored. They send a lot of the night work on most accounts to india. But some accts they say cannot be sent to India. The accounts I work on are pretty busy, begging for help on them. BUT they say they are accounts that can't be offshored to India, must be in the contract or something I'm guessing. I don't know.

buyouts - not4me

[ In Reply To ..]
Well said! You are 100% right. They are both India based companies and send most of the work to India. They could care less about people.

I don't have firsthand information, - Nuff said

[ In Reply To ..]
nm

Excellent. Just one point... - Historian

[ In Reply To ..]
Good analysis of what's happening. There are other companies that are doing this too, like Accretive in Chicago.

The only part of your post I take issue with is:

"What angers me is the fact that they choose to jeopardize patient care in order to make money."

The GOVERNMENT has signed so-called "free-trade" agreements which have created this milieu in which Americans have to "compete" with those living in countries with much lower wages and cost of living. The hospitals are operating within that system.

Also transcription is an EXPENSE, not a moneymaker. So they are not "making money" but they are cutting the expenditure/saving money.

MQ vs NUANCE - unhappyMT

[ In Reply To ..]
Agreed, the govt has a "free-trade" agreement. disagree that it should involve personal medical records. If they want every light bulb we purchase to be made in China because of free trade, ok, I can't fight that. But do not agree with our personal information being sent to countries who don't operate within our laws.

Yes, I realize we are a liability and not a money maker. But the fact is the medical records have to be maintained. Every corporation has departments that don't contribute to the income of the company. Accounting departments generate no income, they track the ins and outs of money, but they don't generate income. Human Resources depts do not generate income but people have to be hired so they have to do it. Many depts within a company don't exist to generate income, such as administrative assistants, but they are vital to the company's existence. so we are the liability of the hospital. then so are the janitors, housekeeping, cafeteria workers, maintenance crew, etc. they are vital to the existence of the hospital yet generate no income. why are we the only ones who have to be banished because they can get it cheaper. not being prejudicial, but my job is more important than the person who comes in a patient's room and empties the trash can. anyone not directly involved in patient care is a liability. YET WE ARE directly involved in patient care. so there's my rant for this thread.

and to the girl who replied "no firsthand information" nuff said, I can only tell you that meant that I haven't talked to the owners from India who now own MQ and Nuance, but I have high friends in high places who have shared much information with me. I know what I'm talking about. But if you have another "theory" why don't you share it with us. You don't and you can't because things are the way they are, we ARE on a sinking ship, and if you have the one transcription job that you are making what we made in the 1990s era, you better keep it because you're next. I so do love a knowitall.

Not a money maker? Excuse me but! - Old Hand at this This

[ In Reply To ..]
Think of it this way. We are the key to producing revenue for the business that provides health care. It is the discharge summary, the op note, the x-ray report, etc., which is "purchased" by the insurance company or govt agency. Without the medical report, there is no revenue to the hospital (except for private pay patients who are a rather small part of the hospital's total income, and in any case they darn well expect a good medical record as part of the service they purchase.)

There are many reasons of course why the medical record is extremely important, indeed we are "the heart" of the hospital without us nothing happens.

We are not an expense, we are not a liablity! We provide one of the most important services that a hospital needs to stay in business.

So stop this nonsense right now!
That's NOT how the CFO sees it. - Historian
[ In Reply To ..]
I understand your point. YES, we are important.

But everything you wrote does NOT change the FACT that MT is an EXPENSE on the hospital's balance sheet. We are at the mercy of beancounters for our very jobs. We always have and always will be viewed as a painful but necessary expense of hospital operations.

I neither stated nor implied that I AGREED with it. - Historian

[ In Reply To ..]
You wrote:

"Agreed, the govt has a 'free-trade' agreement. disagree that it should involve personal medical records."

If you read what I wrote, you will see that I neither stated nor implied that it was OK with me that our med info was sent to other countries. In fact, I am 100% anti offshoring of Americans' medical AND financial info. Just because I didn't include my OPINION in a post containing FACTS doesn't give anyone the right to put words into my mouth.

So we are on the same page with that.

YES, med recs are a necessary expense. They do not generate revenue. I had already stated that too.

So we are on the same page with that.

"so there's my rant for this thread."

Maybe you just wanted to come on and vent. Fine. But no disagreement was necessary.

off shoring - lostinspace
[ In Reply To ..]
Please open your eyes...Nuance has the technology NOW to totally eliminate the editor...India is just as worried as were are now. Nuance is only out to make profit and technology is the way to do it.


Similar Messages:


Saw The Post About If Nuance Is Buying
May 27, 2012

where MM is paying Nuance for something.  MM is using Nuance's Escription and my friend was told they have no plans to not use it.  Someone on company board was adamant that MM and Nuance have no interest in each other but these kind of rumors are getting more and more frequent.  ...


Buying American
Oct 19, 2009

Hey, Everybody: In the spirit of solidarity, if we want support for our cause, then we might want to consider supporting other industries in America.  There are places to "Buy American" on the website.  We shouldn't support Big Box Stores that import everything and make a killing as well as treat their employees like chattel.  You know who I am talking about.  If we buy into the theory, "Oh, but it's so inexpensive to go there," then we are just as bad as the tran ...


BOS 3 Worth Buying?
Nov 15, 2010

Is it worth purchasing the BOS 3 before I start testing?  I have looked online to see what others have said, and it seems like most have said they wouldn't spend the money because it's not that different from the 2nd version.  One person said they read the book and saw only 2 changes from the previous edition.  I'm not sure what to do.  I'm worried that I'm going to need the newer version to pass the test.  Just wanted to see what others have don ...


MQ Buying More Companies.
Oct 03, 2011

Nuance bought WMX, MQ just bought E Trans and I think AllType recently.  Is it going to boil down to a dual between those 2 companies or does Transcend still enter into the equation? Scared to go to any other smaller company, you know they are all targeted to be bought by one of the above.  ...


Buying Out A Company Computer?
Dec 04, 2014

I currently have a company-provided computer that I work from (Webmedx). I think I remember somewhere a long time ago that I can have the option of buying the computer if I leave the company. Does anyone know any info on this? If I quit Nuance, can I buy this computer from them? I don't have another one. TIA! ...


Worth Buying Text Expander?
Jan 08, 2011

I have been working on trying to increase my speed with expanders.  So far I've been using Microsoft word to enter expanders but I'm wondering if that is enough.  I would like to have an expander for blocks of text.  Have any you purchased a text expander program and is it worth it?  I'm shocked at the price of a few of these programs and hesitate to purchase one. ...


DH And I Are Buying A New Computer. He Absolutely Wants Windows 7. I'm Job Hunting.
Dec 16, 2009

nm ...


Has Anyone Looked Into Buying Health Insurance Through The Marketplace Instead?
Nov 05, 2014

I mean, Nuance ins doesn't cover anything really. It's only in case of something catastrophic and then you'd better be able to pay $5000 out of pocket right? I mean we have to pay for everything until we hit $5000 just for the insurance to even start paying for anything. Right? Is Obamacare better than that? If it is, it's not affordable at all. ...


SUGGESTIONS NEEDED! Got A New Computer And Old Medical Dictionary Is Not Compatible So I Am Buying A
Apr 21, 2010

nm ...


Wmx/nuance Paycut Meeting,listen To Tape Shut Up Or QUIT, Nuance Attitude?
Dec 12, 2011

According to a poster below which has apparently already attended one of the payroll meetings (as the poster posted) for nuance they have decided to keep the incentive part of all of our pay going with an exception that now you have to have over the industry standard of 98% to get a production based incentive. In addition (if this poster is accurate) they have again cut the overall pay from 8 and 4 to 3 3/4 AND 7 1/2. This is nothing but a bunch of crapploa...an MT who is now getting ...


I Know The Nuance Questions Are Getting Old, But Just One More, Does Nuance Pay Shift Differential F
Mar 09, 2012

that fall during the shift.  For example, if half of your hours fall in 3rd shift and half fall in 1st shift, do the 3rd shift hours pay more cpl?  Or, do all hours have to fall within the shift to qualify?  Thanks, Yet another sad Transcend employee... ...


Is Nuance And M-Modal Joint Services? Posting Here For Nuance AC, Got Email To Test For M-Modal.
May 01, 2012

I thought they were 2 different services.  Everyone is buying out everyone, so who knows.  All the small companies have been merged I guess.  I thought Nuance was out of New York and were the primary with VR.  Maybe one has to keep up with the changes and be a member and pay the dues and go to the meetings with AAMT and be a CMT to keep up with the changes, even though you still get 4 cents. ...


"Consider Returning To Nuance" - Just Received Email From Nuance
Jun 27, 2014

Wow. Posted this on company board but wanted to post here as well - some of you may feel vindicated. LPn ...


Nuance OSI
Apr 14, 2011

Any thoughts on this merger???? ...


Web/Nuance Ad
Sep 15, 2011

Does anyone know why the ad says "No inquiries from overseas" when they obviously offshore the work?  Anyone reading that would incorrectly assume they do not offshore.  I was reading an article in the newspaper that a journalist was talking about a few days ago regarding the hospital outsourcing to the Web/Nuance, and the spokesperson for the hospital said in the article that the company only employs US MTs.  ...


Nuance -?
Oct 08, 2011

xx ...


Nuance PTO ?
Oct 23, 2011

The ad Nuance has up says increased PTO.  Anyone willing to tell me what it is now. Also information on their bonus program would be helpful.  Thank you. ...


WMX/NUANCE Here It Is......
Nov 04, 2011

....First send us an email with fabulous Nuance ins (bad news) because they had to announce that due to open season. However at the same time telling us that the new pay structure (probably more bad news) will be announced at a later date but will be effective Jan 1 2012. Good way to keep us hanging on while they are so behind with their horrid platform. Guess what Nuance/Nuisance, it will not work as your reputation has gone from bad to worse and we are now realizing that the We ...


NUANCE/WMX
Nov 18, 2011

What do Nuance MT's get for editing and transcribing per line.   Thanks ...


WMX/Nuance Changes
Dec 06, 2011

If Webmedx does away with or changes their recently advertised "PRODUCTION BASED INCENTIVE" bonus and adopts the Nuance quality based bonus then this change may be considered by quite a few WMX employees as yet another cut in pay. I’m sure that there are quite a few MT’s currently at WMX that have a high QA average and are earning $300-$400 (some even more) in production incentive pay each pay period, which equates to $600-$800 per month. As an example, acco ...


QA Nuance
Dec 28, 2011

Did anyone hear anything about changes for QA.  I heard there was a webinar today? ...


Nuance W2s?
Jan 20, 2012

Has Nuance/Alphastaff released W2s yet?  Quit mid-December, have no idea.  Thanks! ...


For Nuance QA.. Sm
Mar 09, 2012

Is there a specific QA staff?  I was under the impression that the team managers did most of the QA.  Is that correct?  Or how is the QA done?  Someone said below that QA is paid hourly; I was under the impression it was cpl.  Any info on QA structure for Nuance would be helpful.  Thanks in advance.  ...


Does Nuance Have IC's
Mar 09, 2012

Does anyone know if Nuance hires IC's?  I could not find it anywhere.  It could be a solution for me if they do.  Thanx in advance. ...


Nuance Job
Mar 12, 2012

I have an interview this week with Nuance. Any advice on what to expect? I'm interviewing for an MT job and have been reading some posts on here about the company and it's not looking good. ...


Wmx/Nuance
Mar 12, 2012

Had our usual update this morning from my AM, one of the best IMO and the reason many of us stayed after Nuance took over. Then at 1:30 an e-mail that he is no longer with the company??? What is going on???  (DO) ...


Nuance Help!
Mar 13, 2012

Can anyone help me with instructions on how to create a new entry in the carbon copy? I am getting lots of dictations where I can't find that particular physician in the CC list and need to create a new one. I am new and need help. Thanks in advance! ...


Does Nuance Really Pay Everyone The Same Across The
Mar 17, 2012

Is this true? Because if so that means they dont take into consideration years of experience, opportunity for increase or nothing. Seems kind of hard to work for an obviously big and successful company that is only willing to pay their employees 0.41 cpl and thats it, no ifs, ands, or buts about it. I mean they dont come off to be the type of company that "cant" afford to give increases in pay to their transcriptionist. I heard that if you work from 10pm to 6pm you can make 0.46 cpl, bet ...


Pay At Nuance
Apr 08, 2012

Anyone willing to share how much per line they make with VR or straight transcription? Or any information how the company is with raises? Thank you ...


Fed Up With Nuance
Apr 19, 2012

I received an incentive bonus this paycheck (for the first time ever). My QA score was 99.3%. So, I get an email today from my supervisor that my latest audit was only 98.2% and they are going to reaudit me in 2 weeks to see if my score is improving or if I need further disciplinary action. WTF? I've been with Nuance for 3 years and think it's time to jump ship. This company is messed up, and the QA is so inconsistent. ...