A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Today I've decided on a personal protest step to help myself. - I am taking my templates home. NO more free ride!

Posted: May 01, 2012

My company has always invited us to create and store template dictations for common use by everyone. I've made many and been happy to share, and since they're good quality they're used by many, even some dictators to set up their own formal templates. It's always pleased me to be a team player, but, let's face it, this is only one more thing that allows my company to hire less skilled people and lower the line rates it pays me.

Just BTW, I figure it costs me probably an average of $20 in time to set one of these up, much more for the ones that allow anyone but me and a few others to do some of the more awful dictators. Those can take weeks to build as I painfully figure words and phrases out and add them for reference.

In any case, my personal stand: As of today I am moving all my templates from the common pool to personal storage. I do regret no longer sharing with my fellow MTs, but I will no longer make it easier for the company to hire lower-skilled workers and, in turn, lower the rates it pays me.

I will no longer enable the company to just drop anyone and everyone onto my accounts because they can use my templates to work almost as quickly as me. Leaving me sitting on my hands "flexing" as I wait for work to turn up.

Those in a similar position, please join me in taking a step that will have an effect. No more free ride!

I have a theory... - and I know it sounds weird

[ In Reply To ..]
but hear me out.

I think that the higher your skill level, the more difficult work they send you (obviously) BUT that once the VR machine has learned enough to complete say 90% of the report correctly...then those dictators are given to the people making slightly less per line--but probably more for hour. I can't tell you the HOURS I've spent on dictators that should NOT be allowed to do VR by anyone's standards who is remotely professional, only to find after a few weeks I never see that dictator again in my queue. I'll check once in awhile and he's still doing work, and usually someone doing the VR for it has glaring newbie errors (I do realize newbies have to start somewhere).

But my theory is they use you for your knowledge, keep giving you s@@tty dictators, and once the machine masters them those go to people who make less per line/more per hour and you get the next batch of crap.

Have a Theory.... - Weary

[ In Reply To ..]
I absolutely 100% agree with that...if you have great skills and a good ear, Nuance makes sure the new accounts' super hard crazy bad ESL dictators are assigned to your queue, then when they get recognized, anybody gets them or they disappear. Any good dictators, after they get voice recognized, are never seen again - they are not even in the whole queue any more. What happens to them (sent overseas, perhaps, which is a no-no on many accounts)? That was my experience for the entire time I wasted with Nuance. I could have made a living if it wasn't for getting 80%ESL new dictators constantly. I rarely got a good voice, let alone a voice that I had worked on for more than a week or 2 (and would have been somewhat comfortable with by then). This made it impossible to increase productivity. I averaged minimum wage, and on my very best days almost 10 dollars an hour!!! Nuance does everything to make it very hard to get decent line counts, unless you've been working for them for a long time and have your accounts established and you're not messed around with the constant changing - that has to be why some people do not understand the hardships many of us are having (or else the posters are Nuance management trying to mitigate the mainly negative opinions of them posted here). Saying it is the transcriptionist's fault for bad line counts is a slap in the face, totally uncalled for and just plain ignorant. IT IS NOT the fault of the transcriptionist - it is Nuance! I have over 20 years of excellent experience and have always exceeded required line counts and QA, I create as many shortcuts and expanders as possible and am highly skilled. I worked very hard and don't have distractions. Nuance sucks and is a horrible company to work for, period. Never again. I'll do anything other than working for 4 and 8 cpl under the conditions Nuance binds you to. I won't be used and abused in this way ever again. I still love transcription, and even like editing. I think they want us to leave so they can go to Congress and/or The Joint Commission and say that they can't get enough good American-based MTs and they just have to be allowed to ship everything overseas...all about the dollar and how to squeeze even more profit. I hope things change for the better in the future, but until then, I'm outta here.

You are - correct.

[ In Reply To ..]
That's exactly what they do. It galls them to think an MT is making decent pay, so they watch as your line count rises, and then they take that account from you.

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