Nuance Quality Standards

fire MTs and keep demanding more OT. As I have stated before, 99.5% is NOT about quality, it is about cutting pay and getting us to work even more cheaply. ...

I work from home part-time for a large hospital corporation locally, but we are constantly running out of work and being asked to use PTO or VTO and take the day off. I'm running out of PTO and cannot afford to take the day off without pay. I don't need insurance or any of that, as I get it through my current employer but to supplement income I decided to apply at Nuance. A recruiter got back to me with the link to their pre-employment testing. My question is th ...

I was wondering why Nuance requires a 99% score from their transcriptionists, but the companies that do their overflow advertise that they require 98%? How can they justify that? If you work for an overflow company, will they fire you if your score is above 98% but less than 99%? Just wondering what I would be getting into at one of these places. Thanks for anything you can share. ...

Just wondering has anyone been let go from Nuance for not making their 99.5% quality assessment? I can't seem to hit the 99.5% but I am always being asked to work extra, so I don't know how serious not hitting the 99.5% is? Anyone have anything to share on this subject? ...

...don't you think they would do something about this speech wreck and fix it so it's not repeatedly making the same mistakes day in and day out as well as leaving out spoken words that are so clearly dictated as well as not making up stuff and putting in text that is clearly not spoken? These are the things that I get dinged on by the FIASCO cops because I'm not catching them (which IS my fault, but all the nonsense tends to run together, especially since only one space afte ...

Any info for this company would be helpful. Currently work for a company that has set quality standard to an unachievable number so they can lose US MTs. ...

I ran an error report for all reports, all accounts on my platform for this quarter, 10/1 - 10/18. So far the Quality Index is 84% vs Quality Score 99.18%. Didn't they advertise this new error scoring as working out in our favor? Doesn't look like it to me. This is based on 2194 jobs and 105,358 lines audited on E5. I checked the box that says view all corrections on the correction report. ...

I know the rule has always been if the report type has a standard with more than 6 headings that we can hit F11 and type the job. Now I sorta remember reading that was changing. Does anyone know if it has and what the new rule is? ...

This is just my observation. I am presently working on VR and have been for about 1-1/2 months. On my straight typing accounts, we followed the Book of Style and typed verbatim. VR is a whole different world. Where as we had to spell out abbreviations in the impression, plan, preoperative diagnoses, etc., with straight typing, on VR we are told to not expand abbreviations. We are also told that unless the statement makes no sense whatsoever to send it to QA, b ...

Just to let you all know, after talking with my CCM, what happened to me was an error and has been fixed. We *do* get paid for standards. Sorry if I freaked anyone, besides myself, out with my post. ;o) ...

Thanks for all your comments about inserting standards but I am not concerned about mistakes in them at audits. I am at the point where I don't care if I am fired. The point I wanted to make is that the quality of the standard from the hospital was horrendous yet obviously acceptable because it comes from them yet we are expected to be 99% accurate under the worst possible circumstances. If this weren't so pitiful and causing so many MTs so much distress, it would be ...

My hospital is transitioning into SR using APEX. We're being told that they want to base our expect standards on VBC (visual black characters), saying this is "the industry standard". Are the rest of you on SR/VR paid by VBC, lines, or minutes? What were the justifications given? We've been paid for the last 10 years by minutes so aren't thinking this is a good change. Any feedback would be helpful. We are a union shop so would love to hear from other ...

I've been with MQ for about 2 months now. I've noticed that many, many of the dictators use what we used to call "standards" or templates. We just inserted the canned text and made changes where indicated. Is this allowed? I know some has their own (crtl S), but can I make my own and use them? ...

When a report requires a standard be used and it is an ASR report, if the MT knows what the standard headings are, isn't it acceptable to just type in the headings in the appropriate places within the ASR, rather than pulling in the standard by Ctrl S? ...

Can anyone tell me if we are paid for standards brought into reports or only what we add to it? I did a very long OP note yesterday that had a large standard and quite a bit of dictation along with it and am surprised to see I only received 9.38 lines for it. Something doesn't seem right, I know I type more than 9.38 lines even without the standard! ...

Our facilities have many docs who say "insert my standard." Yesterday I got a new one which was beyond belief. The format was wrong; the PE was double spaced instead of single. Some of the headings were capitalized and some were not. There were spelling errors. No Murmurs, Rubs or Gallops appeared like so, etc., etc. Someone somewhere had to produce this PE and this is what the hospital is using as their standard. Next time I get a piece of crap like thi ...

When I am in a job, and the doctor requests standard, ctrl S does not always toggle me to the standard list. Is there another way without using my mouse? thank you in advance. ...

Standard name doesnt even match what doc dictated,,the numbers he dictates dont match and the spelling...dont even get me started on that!!! ...

Anyone else get really annoyed when a doctor says "use my standard" and then proceeds to make half a dozen changes to it? What they would like us to do is remove part of the dictation, go down to the bottom, get the appropriate text, copy, delete, move it back to the correct place in the report and then, of course, edit it. Doing this multiple times is not only excessively time consuming but makes it very easy to accidentally delete text. Just curious if you are all doing this. ...

Okay, if you want me to be 99.7% then at least have the information in the normals/standards correct. Misspelled words, punctuation errors. Really? Have to go in and change a LOT in order to "attempt" to make 99.7%. Thinking I am no longer going to change them and when i get "nicked," I am going to say "that's how it was entered." Sorry for the rant. ...

Maybe I'm just looking in the wrong place, but it seems like with all the screwing over that some of these companies do to us (and I know it's no accident that they don't encourage us to communicate amongst ourselves), few people here are suggesting some way of getting together to "encourage" the companies we work for to screw us over less, or at least less painfully. I know there's a Fair Standards act, for example, that supposedly covers even us (working on production). Whi ...

Last night I did two fairly long duplex studies where the doctor says "use my standard" with a lot of "move this, take that out, insert this..." Not difficult, but time consuming. When I went in to look at my line count after my shift, I got a total of 20 lines for the two reports, or 16.48 cents! What gives with this? Did I miss the memo, or did they just not tell us? Next week they'll be asking us to pay them when we actually get work. :o( ...

Before I appear dumb to supervisor, can somebody tell me where do I find "MedQuist Standards and Guidelines?" ...

I am just curious as to what line count standards are out there. What are your line count requirements for the day and how much do you use your QA for things like missing encounters, unable to ID patients, incorrect work types? Where I work our standards are relatively lower than other places, however, we also are required to match encounters, determine the work type, send an email for each work type or inrcorrect MRN, create a temporary patient if we cannot find the patient anywhere in the s ...

I manage a transcription department and we went live with Escription a few months ago. I am working on setting standards for edited lines as well as putting together an incentive program. Would anyone be willing to share their policy for transcribed/edited lines and what they are currently paying for incentive. Thank you! Renee ...

my check was $100 less this pay and I am trying to figure out why. I know I had some reports with standards so I am wondering if this was why. Thanks for the help. ...

Can anyone give me Transcription Productivity Standards using voice recognition? ...

The U.S. Dept. of Labor requires time and a half pay for all hours over 40 worked in a work week. (I think only if employee status.) We are considered piecemeal workers and indeed are eligible for OT pay. "All time spent by an employee performing activities which are job-related is potentially "work time." This includes the employee's regular "on the clock" work time, plus "off the clock" time spent performing job-related activities (which benefit the employer). Potential ...

It seems opportunities are much narrower than I realized. I never thought I would be turned down for lack of experience as I have almost 30 years experience. I was turned down by two companies because althought I have a lot of specialty experience, my acute care experience only includes 1 year on ops as most of my work was at home for private physicians. I think so many experienced MTs have lost their jobs to technology that we have stiff competition. In the two I was turned d ...

I'm going to test this out myself the next time I use one. If this is true, sure would explain my slightly plummeting line count from usual no matter how hard I try. That would be some BS for sure. Makes you wonder why they make that "rule" that we are not allowed to make our own expanders from their standards!!!! AHA! Well, they have no way of knowing, so that is EXACTLY what I am going to do if I find out we aren't compensated for those standards. ...

Nuance Quality Standards - Timmy-Mike

Nope. nm - mt2

Nuance Quality Standards - Timmy-Mike

No. Where I want to be is in a better job. - mt2

Not yet and maybe - never. nm

Nuance Quality Standards - kimosmom

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