A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Does anyone else do worse when... - Venting

Posted: Mar 28, 2014

Like when you start a job and are on 100% QA.

I am so nervous that I am missing so much that I shouldn't be missing. A lot of it is having to learn a new platform and new dictators all at the same time. For the first couple of days after their tech installed programs on my PC they were giving me instructions and the programs weren't working. They had a different tech look at my PC and one of the programs wasn't even installed. It seems like takes forever to get anyone to respond when I need help on something.

I had hoped to at least be given some kind of visual and vocal training on the platform instead of just being given some instructions by several emails and expected to understand everything, especially when I am STILL getting "Oh wait, I forgot to mention. Don't do (insert whatever) when this happens, but you MUST do it when this happens (or for this particular dictator EVERY time)." I don't even have any past reports to go by. I specifically told them I have almost no ESL experience so far and ESLs are all I have been assigned this entire week. I understand that I need practice to be better on ESLs and bad dictators in general, but I am still in the evaluation period. At the last position I had I always made 99% or above with every dictator including the one ESL I had a chance to transcribe. Unfortunately, the hospital just went over to Epic and I lost my job.

If I didn't need this job so much I would be leaving, but right now that isn't an option. I am in the process of finding something though.

KEEP TRACK OF YOUR DOWN TIME - Diane King

[ In Reply To ..]
ANYTHING you do with regard to your computer and their programs, you should be getting DOWN TIME FOR!!! Every second. I had an issue come up where it took TECH SUPPORT 4 hours to 'fix it' and after THEY GAVE UP and I called back, transferred me to a Chinese guy in England (yep, English accent and all), and he knew EXACTLY what to do. I GOT PAID FOR ALL 4 hours! KEEP TRACK AND CLOCK IT. You should be getting paid for your time!

Thank you. - Venting

[ In Reply To ..]
I should have already been doing that and will start. I didn't even think of that because right now I need a job so bad that I was willing to do whatever it took to get a job.

I'm just so frustrated I'm literally crying this morning. Why couldn't they just put together a simple set of instructions in one document that has ALL the steps? And why not some formatting samples or instructions instead of just telling me to go by my past experience and what I have learned then telling me it is wrong?

I've been there (sm) - Rose

[ In Reply To ..]
You are in a tough situation made worse with poor or incomplete training. Here are a few things I did to get through a new situation with so much to learn. Keep a Notepad or Notebook file on your desktop and cut & paste all the info given like the platform, client specs, company rules, any QA feedback, etc. This can be just one document to add to every day in no particular order, just one big mess of information. When you need to refer to it just CTL F to search for a term like "worktype" or "hold" to take you right to the info. I say use Notepad or Notebook as some Word-based plateforms have a tantrum when you open a second Word doc but are ok with Notepad.

I would not worry about being perfect when transcribing or editing the first time, then carefully proof (as long as you are on QA) just to survive. I nearly doubled my salary by simply proofing as I go, but when learning, you need to do a separate proof, especially while on QA.

If you are forgetting little details, make a little checklist for your desk and upon completing every job glance at it to see if you forgot anything.

Lastly, keep a pad of paper for ESL pronunciations, such as:
EAST INDIAN
leever = liver
This way when your brain is full of details and you just go blank on something you can reference this until you memorize them and they become much easier.

If you have mumblers through the ROS and PE, cut & paste these into a template you can quickly add with your expansion program as a "normal" to reference. You might start each line of this normal with a * symbol so you can quickly identify it to delete after you have used it and not get it confused with what was actually dictated.

Editing tip for long pauses: Do your proof reading during these pauses and create a marker to mark where you left off that you can't miss on final view. I made a letter highlighted in lime green so I can quickly find and delete it.

Good luck!

Thank you! The lime green trick helps. - Venting

[ In Reply To ..]
Great tips. Again, thank you!

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