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Webmedx help desk won't assign work any more? - why?

Posted: Mar 25, 2011

So if a team member sees an account is in trouble and going to go out of TAT and calls to get the work they say no, they won't assign it? Gee, what ARE they earning paychecks for at the Solution Center these days? Fat lot of good it does to refer us to our account manager who only works 8-5 M-F - lets pretend there will never be ANY issues outside those hours! Looks like we'll be losing a lot of clients since when the MTs that know the accounts try to be proactive and keep an account in TAT, they are stopped dead by the "help" desk. Great new policy! We'll all be on the unemployment line soon with arbitrary decisions like this handicapping us!

OT assigments - sm

[ In Reply To ..]
Is this just one manager stating this, or does it go for all regions? If it is your main account and they put it on backlog listing that it is on OT can we go ahead and get on without our pooling being changed?

Have they so heavily staffed the shifts now they are sure we won't need OT?

Maybe they are having solution center watch jobs going out of TAT and assigning them?

Again, was this just one new AT saying this or is it all around? The memo I got was from the new guy who replaced Sue.

The Solution Center themselves said it - out of TAT

[ In Reply To ..]
Small account, not many people trained on it, busy Friday night, new mgr has no clue what is the norm for this account although we have tried to explain. Teammate tried to get on and help, they refused to assign her any work. There was NOBODY else for them to assign work to, nobody else trained on it, nobody else scheduled to work. Account went out of TAT and nobody but MTs cared. How long do you think we will keep these little clients if we can't keep their TAT?

WMX OT - sm

[ In Reply To ..]
I guess the reduction in rates wasn't enough, so make sure we don't get OT.

reduction in rates - MT

[ In Reply To ..]
Can someone explain the reduction in rates to me? I have not noticed same and I'm wondering if I missed something. Are you referring to rate for ISR as opposed to straight transcription? Always a change right around the corner.

rate reduction - webbie

[ In Reply To ..]
I believe this is in reference to when they converted to M*Modal...they decreased the line rate by almost a cent per line (for ISR), stating that this product was so wonderful and we would be able to type so many more lines, that it really was NOT a pay cut. Sure...drink some more of their Kool Aid!

It turned out to be a pay cut plain and simple, M*Modal is an improvement in some ways, but they put so many horrible dictators on it that there is no way you can make up that pay cut with the amount of editing needed (unless you get lucky with some of the good reports that require less editing).

Rate reduction - MT

[ In Reply To ..]
Thanks. I was afraid this was some current reduction I had missed. Not up to anymore reductions in pay. M-Modal was awful at first, but as I have been working with it over some time now, I find I can slightly increase my line rate over what I can straight transcribe. I do believe I would fare better with just straight transcription rate. I agree that there are very difficult dictators whose work should never be in ISR. When they are included in the work pool in ISR, it is as if we are being asked to take a pay cut. Also, if the formatting is out of whack, which so often it is, it takes longer to adjust all these headings than it would take to transcribe the report. ISR could be great, but because of the nature of the reports (dictators) we get, it sure does not seem to help much with line counts. Maybe if there were accounts with clear-headed doctors, it would make a difference. Otherwise we are constantly compensating for every um, uh, could you go back up and change, never mind that, I meant to say, and just generally poor English skills. It is a strain to make sense out of jibberish with all dictators and sometimes ISR makes it worse by putting nonsense in the middle to decipher, giving you false clues to what you are hearing. Of course, we would be unwise to believe ISR was added for our benefit. That just cannot be the case and we all know better.

Also got that notice but it was for an acct - clear across the

[ In Reply To ..]
country. Our acct gets a lot of emails that do not pertain to us but from what this one in particular says, I agree. AM and STM are not available after certain hours. Last night work-load sky-rocketed but unless you were staring at computer all day, MTs who might be able to help had no idea.

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