A community of 30,000 US Transcriptionist serving Medical Transcription Industry
I have been with Transcend for several years. I loved Transcend in the beginning. The people cared about me, actually made me feel worthy and valued (25+ years experience) and I felt as though I was part of a family. I was one of the highest producers because I actually ENJOYED my job. My quality score, even with high production was over 99% consistently. Something I took MUCH pride in. In the past year, all of that has changed drastically...so drastically. Apparently when Nuance took over things were restructured and I was moved to a different region. A region where my ROM obviously only cares about herself and her job. She is condescending to a fault...not just to me but to the entire region. QA has become impossible to please (being told conflicting things constantly and getting marked off for it). I have been insulted, talked down to, made to feel like someone who just stepped out of school. I have become so depressed, I actually cry before I start work. You say go to another place, I'm looking..believe me...but it seems to be the same everywhere I look.
I'm sorry for the long post but I hope SOMEONE OUT THERE in management reads this and realizes the damage they are doing. This has happened to almost everyone I know. Don't they realize that WE are their bread and butter??? Without US..THEY wouldn't have a JOB??? Don't they realize we would work HARDER AND BE MORE ACCURATE if we were praised and complimented and INSPIRED???? When you constantly whip someone, yes...they will submit..but you will only get the bare minimum and they won't care about quality or take pride in it, I mean..what's the point?
IS THIS WHAT YOU WANT TRANSCEND??? THIS WAS not WHAT YOU USED TO BE!! GROW SOME DAMN BALLS AND GIVE US BACK OUR DIGNITY. If NOTHING ELSE, please, give us back our dignity. We deserve THAT much.
As for me....as soon as I find something else...anything else...even not in transcription....I'm out. I'm tired of being a whipping post. I'm tired of crying myself to sleep every night because something I took such pride in for so many years has been criticized and nit-picked to death...They continue to audit me almost daily...I continue to have almost a 100% QA score. They are actually HOPING to knock me down. The only thing I can make any sense of is that if we all did well, ROMS and QA wouldn't have jobs, so they have to shit on us. So wrong. So sad.
So so very sad, Transcend. A place I once loved and a place I've actually referred several people to in the past....has now become a horror. SHAME ON YOU.