A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Softscript, thinking of applying - StellarMT

Posted: Jan 27, 2013

Any experience with this company, I'd like to hear about it, the good, the bad, even the ugly. Hopefully not too bad or too ugly. What's the platform like? Do you have work? How about the pay? I appreciate the input.

I wouldn't' do it.. - Getting Out!

[ In Reply To ..]
Personally, I've never worked for this company before, but after doing a search about SoftScript in the forum archives, I'd leave them alone.

Found this latest thread:

http://forum.mtstars.com/449208.html

There is tons of information on the company board - sm

[ In Reply To ..]
The good: Pay is on time.

The bad/ugly: Constantly running out of work on your account, so multiple more accounts added with HORRIFIC lengthy specs for each account. It is very difficult to keep up with account specifics, as you are jumping from one account to the next, literally with each job you open. If you mess up and use a semicolon on one account when it said in account specifics not to, the supervisors will treat you like you just killed a patient. They will threaten to remove you from account, threaten to fire you and WILL eventually fire you. With all of the accounts you maintain, you will STILL run out of work and be expected to make up this work when it is convenient for them. If work is backed up, you are expected to "jump in and help" regardless of any plans you had previously.

Platform - anon

[ In Reply To ..]
The platform is the worst I have ever seen. It is old, cumbersome, word-based, and mouse-driven. If you make a mistake on the demographics, the only way to change it is to start over, cutting and pasting the report, etc. I agree with the other posters. An account spec mistake is a major error. I was audited after I worked there for 4 days. I did not make the 98% and was threatened that I had 3 weeks to make it or be gone. The majority of my errors were acct spec, not terminology-related. Constant hateful and angry emails that if there is no work, you can't leave, but are expected to keep checking back (no pay for wait time, of course). Their time sheet will not allow you to put in the actual time you worked if you go over 8 hours. It will only allow you to put in 8 hours. The overtime time sheet can only be used if approved by management. Therefore, when they tell you see that you have not made line count, it seems it has to be done off the time clock.

I have much respect for those MTs that can work there. - sm

[ In Reply To ..]
The account specifics are too much. On my VERY FIRST day of working there I made an error in specs (spelled out abbreviated diagnosis when spec said it shouldn't be spelled out) and I was told by my supervisor that this was not acceptable and if I made another error like that I would be pulled from the account! It really stressed me out, because I only had that one account and not enough work to complete my 8 hours and I wanted my lines.

The next day, DAY TWO of me working there, I was added another account due to lack of work and I ended up with four accounts and four very different account specifics.

I was fired during my probation period for having problems with the specs. It would be easier if you worked one account completely, ran out of work and then moved to a different account, but their platform has random jobs come up from random accounts all throughout your shift, so you are constantly switching from one account specific to the next.

For me, I was ultimately fired because the dictator said "She is on 50 micrograms" and I typed just that. I had one account that required micrograms to be spelled out, but that specific account did not and it should have been abbreviated mcg. I guess that was the straw that broke the camels back, because I was fired.

I honestly don't see how they keep help there and the help they do keep I have no idea how they make money. It seems that you need to spend more time checking specs than typing and something should be done to improve that.

Acct specs - Me too

[ In Reply To ..]
I was also fired during my probation period for account specific errors. I had never made an error other than the specs. For me, I had an account that did not allow apostrophes AND it was a verbatim account. So, dont, cant, wont, etc., no apostrophes. It was my first day on this particular account and I read and made note of account specifics, but I missed that one. I had three reports go through QA in which I had used apostrophes when I wasn't supposed to. Those three reports were dinged over the over for my use of apostrophes and I was fired.

I thought it was ridiculous that they did that. I completely understand I missed a spec and should have been dinged, but since I was VERY new to the account, then maybe ding me once for my errors since they all related to one spec and reprimand me or something, but fire me?

I guess it worked out for the best though because I would have a head full of gray hair working somewhere having my job always on the line like that due to just quirks.

they don't keep help - there

[ In Reply To ..]
it's very documentable.

I was fired. - J

[ In Reply To ..]
My experience was the same. My first QA review was fine, I passed. My second one, I passed as well. My mentor called me and even said I was doing great, there was nothing she needed to go over with me. For my third QA review, I had a new account and I made the same account spec mistake several times in the reports that I did. Even though it was the SAME mistake over and over, I got points off for every mistake. I received the email from my manager that stated my QA sore was 96.4% and to work closely with my mentor to bring that up.

I received a phone call the next day from a man who I had never spoken to and he told me that management had decided to let me go due to my low QA score. I did tell him that it was ONE spec error that I did over and over, but of course he didn't know any details about it, he just said he was sorry that it was a management decision to let me go.

I think about jumping off a cliff somtimes too, but don't do it. nm - Ex SSer

[ In Reply To ..]
xx

Oh my goodness, thank you.... - StellarMT

[ In Reply To ..]
Thank you for the head's up on that one. Looks like I dodged a bullet there. Thanks for the info.

I was told - anon

[ In Reply To ..]
after I worked there a week that if I made another account spec error that I would be referred to upper management. They don't give you any time to learn anything, and their account spec sheets are difficult. Some of the things you need to remember are not under the right headings to locate. You will then get dinged on an error that was in an obscure location on the acct spec sheet. You would literally have to read all 8 pages of acct specs each and every time you typed something, and then there were always 1-6 dictations who needed 100% QA or their own template, or an assistant dictating for them, etc. etc.

SS is a joke, that is why they are always hiring. - sm

[ In Reply To ..]
Sheer ridiculousness is what it is. An MT is expected to spend more time reading and following account specifics than typing, which is all we get paid for. I wish people would refuse to work for them and make THEM do some changes. Let them update their dinosaur of a platform and figure out how to incorporate specs into the platform and stop putting so much responsibility on the MT.

Two years I'll never get back - Run Forest, Run...

[ In Reply To ..]

I worked there for 2 years - mainly because I couldn't find anything else. I started out as an hourly QA and then they pulled the rug out from under us and made us production pay during the beginning of my 2nd year there. With all of the feedback, mentoring, and training we had to give - production pay was a slap in the face.

Listen to the other posts here - their platform is by far the worst in the business. As another poster said, one error or change in the demographics... and you have to start the report all over. I got to where I would listen to the entire beginning and ending of the reports before filling in the demos, but then inevitably, some A-hole doctor would make a change to the demos in the middle of the report.

Oh, and their acct specs... oh...mmm...geee. I offered several times for them to allow me to help clean up, organize, and simplify their account specs. I had done this for many years at another company and could have made a huge difference, but they never took me up on my offer.

Even though I was QA (and everyone apparently hates QA), I too started out as an MT long ago and I very much sympathized with the SScript MTs. They were treated horribly. All of us had to read and reply to hundreds of emails a day - ridiculous. The president or CEO of the company was also a complete bat-case biotch who had the most poorly written, angry emails that I've ever seen. It always amazes me the people that are in the administrative or supervisory positions at these companies and yet can't write a professional and succinct email without horrendous spelling or grammar errors. I lost all respect for the head of SScript based on her emails alone.

SS - Me

[ In Reply To ..]
On your last day with them, you should have corrected all of the mistakes on the e-mails and sent them back! :)

lmao - wish I had thought of that!! - Run Forest, Run

[ In Reply To ..]
I did send a rather scathing email to the VP letting her know specifically how horrible the acct specs were, among other reasons I was leaving... but your idea would have given me much more joy and satisfaction, lol.

they are likely - to be included

[ In Reply To ..]
in a class action. read into that "good" or "bad" as you will.

Please keep us informed... - Run Forest, Run

[ In Reply To ..]

...if and when that happens. I'll throw my hat into the ring. I save everything from every company I've ever worked for. I put it on disk and file it away - everything from emails to audits to timesheets... and even every report I typed or QA'd.

Probably sounds too anal for most of you, but I was sued once by a company who claimed they had overpaid me and wanted a total of $3000 paid back to them. Because I had lost my initial hire paperwork that outlined how I would be paid when I switched from administrative hourly QA work to MT work (when QA was low), I ended up having to pay back the company to avoid a law suit because I had absolutely no proof of what I was claiming. All of the people involved, the ones who hired me and in writing told me how I would be paid - they were all fired or quit the company when this happened - leaving me with no witnesses. After 8 years of loyal service - this is how they treated me.

Since then, I save everything. It's horrible to be that compulsive and feel that I have to do this, but these companies are dishonest as hell. My anal-ness since that event has come in very handy many times when I've been called on something, and I had the proof to back it up and shut them up. For me, it's just a matter of using a rewritable disk or a flash drive about once a week - and copying and pasting all the work and all the communication over to that disk or flash.

With these companies in this day and age, it's well worth the effort. Just saying...

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