A community of 30,000 US Transcriptionist serving Medical Transcription Industry

SoftScript Job Offer - Very Nervous

Posted: Oct 11, 2012

Was planning to go to work for SS. Posts here make me very nervous. Are they maybe just disgruntled employees? Help, honesty please.

what have you got to lose? - at least try for yourself

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The worst that can happen is you hate it and you leave. In the meantime, at least you have some money, right?

MT or Editing? I applied for editing but not feeling good - after reading all the posts.

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no msg

There are way too many posts to be disgruntled employees. I - me

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worked for them several years ago and they were absolutely the worst company I ever worked for. The management was constantly changing, the QA manager was sending out e-mails for new drugs, with the names spelled wrong. The sound quality was the worst I've ever encountered and I've been in this business for 25+ years.

I left on my own, but was offered a management position if I stayed so I must have been pretty good at what I did. I was not then and I am not now a disgruntled employee, but I will not recommend SS to anyone. I know it was several years ago and things could have gotten better/worse, but if the brothers are still owners I doubt that much has changed.

Quite honestly, sm - Old Woman

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I work for SS now and also worked for them several years ago. I have been happy with the company this time around. I have a great supervisor and plenty of work. I would caution against putting too much stock in the negative posts you read here. They are likely disgruntled employees and could even be just 1 disgruntled employee posting over and over again.

Give it a try. Like the other poster said, you will at least make some money and can leave if it does not suit you. I believe they pay better than most MTSOs out there, and they are 1 of a few left who offer straight transcription and no VR.

Not true. I am not disgruntled at all, but am trying - me

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trying to look out for my fellow MTs. My info is fact.

There was that one psycho employee, who I believe has been fired, who would say to any MT that had anything less than glowing to say about SS that we did horrible work, wouldn't work our schedule, and they remembered firing us. In my case I was offered a management position and I was not fired, nor did that person have any clue as to who I was, nor I them.

If anyone is happy there I wish them well, but I could not and would not recommend them to even my worst enemy.

Maybe some have had good experiences (I'm not saying there aren't some),but I absolutely hate it when someone who has never walked in my shoes tries to say something they have no idea what they are talking about. I think it makes whatever company look worse because it sounds as if the statement came from management rather than from an MT.

For what it's worth... Sm - Old Woman

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I was in management for a period of time when I previously worked at SS. I have not climbed the food chain that far on this employment, nor am I sure that I really want to be in management. It would depend on a lot of factors that are not germane to this discussion.

As the saying goes, "different strokes for different folks." I was merely pointing out to the original poster that not everyone has a negative experience at SS (or any other MTSO for that matter) and that she should judge for herself based on her own experience.

You were previously in management - or are now

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different strokes is exactly right. The problem is many more than you want to let on have justified complaints with SS. Drivel and drather on. The ones who pay attention are onto you and we love listening to your blather!

oWoman - any opinion on the radiology work there? - appreciate your levelheaded responses anon2

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`

Thanks for the spirit-building sm - Old Woman

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compliment. It really bothers me when so many people cannot see past their own nose and believe their experience is the experience of everyone.

I do not have any experience in radiology as it is generally treated as a different division, for lack of a better term. I have not listened to the radiology dictation so cannot give an opinion on the quality of the dictation. I will say, however, that I do see quite a bit of examples and normals for radiology. I hope this helped, and if you decide to give it a try, I wish you the best.

yes, this helps, thank you! - :0]

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x

My 2 cents - Just my opinion

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I left Nuance after a few years to be with this company. Nuance was horrible compared to SS, way better to work for and have much more work. I like the fact they don't go offshore and they are a straight transcription company. One month working here, and so far, so good IMO.

SS - anon

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Not disgruntled at all, just truthful. If you kiss butt your their best friend, I don't and I won't.

Well I'm not into butt kissing, but I work there.... - sm

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I don't have any issues with SS and I actually ENJOY it. I don't run out of work and the pay is fairly good. I see the constant emails people speak of, but if they are not concerning me, I do not respond, nor do I get upset about anything. The management staff associated with me and my accounts have been fine. If there are issues I communicate via email or phone and have not had the rudeness people talk about. This could be just an isolated experience, maybe I'm just lucky, I don't know, but I like the job.

Old Woman...if so...don't really know. - anon

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If this company has 400+ employees it is hardly a true assumption on your part to say there is just 1 disgruntled employee. There are so many of us who have been burned. I'd more likely believe the posting of the MT who said she left on her own. Things need to change in this workforce. We are all being handed promises that are never kept.

Honesty - Not disgruntled, just honest reply

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While I am not going to bash SS, I will give an honest evaluation. Please keep in mind that SS management routinely monitors this website and creates replies without acknowledging they are SS management. Perhaps, through this monitoring they might pick up some ways to improve their company and cut down on turnover.

One could acknowledge how often SS has to post for new employees. It is not because of exceptional growth of this company. Turnover is extremely high. SS pays well; however, you will work harder than you probably ever have worked for that pay and are constantly harassed regarding line counts, extra hours, etc. They do pay on time and have direct deposit. QA and audits are horrendous. Dictators are 90% ESL, and not easy ESLers, and you might have only these ESLers during your entire shift. Sound files lack quality, among other quality issues, it is often very difficult to hear the dictator even with volume wide open. Platform is cumbersome. System is down consistently without pay. Emails are not answered in a timely fashion, i.e., when you need an answer quickly; or not answered at all.

This is an honest evaluation from a non-disgruntled individual. However, do try them out for yourself, but please come back to this site and give your impression as to whether this was an honest evaluation.

Please read. - exSS

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http://forum.mtstars.com/431380.html

Sad thing is - Not disgruntled, just honest reply

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when a company has an average of greater than 400 MT/Editor turnover per year, one would think that if the upper level management of the company were professional, they would realize that changes need to be made. Many of the problems MTs meet are probably not a result of a bad personal manager, but that upper level demands hands-on managers react in this manner. And, I bet that hands-on managers who might be reading this post are smiling right now.

You - got it

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and clearly have a mind that you use too!

Currently work for SS and have for over 2 years. - see message

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I don't see SS as a bad company, certainly not any worse than any other and definitely not as bad as many, particularly the larger ones. If they would just find a way to keep everyone busy, I would have very little complaint. But, even that is a workable scenario. I just took on a part-time IC position so when work is low with SS I can jump on with the other company.

Difficulties with unreasonable production managers has not been my experience. I have had 3 different production managers and all have been reasonable, so such complaints about rudeness is not an across-the-board sitution. Can't say it doesn't happen, but can say it goes with the territory no matter where you work, as there are always those who make life miserable for others.

Why can't they keep you busy. They are advertising for help - every 2 days or so. Makes no sense.

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That for me was a red flag, along with the posts on here.

Part of the answer is because they and all MTSOs - are delusional about TAT

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From what I can see, all companies are imagining it is somehow possible to eventually achieve just the right mix of employees to work flow so that the work will be done as the dictation becomes available. Every hospital administrator, medical records director, medical transcriptionist, and transcription service owner knows it is not possible to always be in turn around. It has never happened and it never will. It is delusional to think otherwise. The only way to even come close to that is to disrespect and treat unfairly the very people who make your company possible, which translates, at least in part, to constantly hiring because of high employee attrition while at the same time not really adding any new business to the books.

The transcription service providers will never figure it out, though. And clients demanding these ridiculous TATs, which is the main fuel to the fire, is completely unnecessary. A doctor can wait days, weeks, or longer to do the dictation in the first place without any major repercussions to anyone other than themselves, yet once the dictation is finally done it is imperative the transcription be returned in hours??? Give me a break!

SS - anon

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You should be nervous. We are not all disgruntled employees or exemployees. We have or had good reason, hw, see for ourself. I had lots of work the first 6 months, then nothing. You decide.

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