A community of 30,000 US Transcriptionist serving Medical Transcription Industry

New hires at Patient First? - Wondering

Posted: Jun 22, 2014

Anyone recently hired by Patient First? How long did the whole process take? It seems like things are moving really slow.

Might want to - check the archives

[ In Reply To ..]
...with regard to Patient First. So many issues, ups and downs, positives and negatives. You're lucky that you got in at all! Most cannot pass that test. Good luck!

Are they still doing the on-site training or did you - train from home?

[ In Reply To ..]

Beware PT First - Been There Before

[ In Reply To ..]
I worked for another MTSO who had them as an account. Patient First was so picky that no one could make them happy. I then saw they were hiring their own MTs and thought I would see if things had changed, so took their test. That test was horrible. I could barely understand a thing that was said, super bad ESL, which I felt was not fair to use for testing. I then found out that you have to train for 2 weeks on site. That would have done it for me anyway, even if I passed the test. Just beware of them. They can be very nasty from my past experience.

PF - I work there.

[ In Reply To ..]
Slight exaggeration on your part. The in house training is for 1 week. Its not just training you go through, is orientation just like at any other company you get hired at. Yes we have a lot of ESL doctors but isn't that part of being an MT. If you want sweet speaking doctors you are in the wrong business. You do get used to them, just like anywhere else.

Since you worked for an MTSO how did you have any interaction with PF anyway, and how were they very nasty? Just wondering because my bosses have never been very nasty as long as I have worked there. She definitely is no nonsense because we are so far behind and she has a job to do too, but as long as you do what you are supposed to do she doesn't bother you at all. Between the team leads, manager and director they are all more than willing to help us with any problem we have.

I am just curious about your experience of nastiness.

PF - Been There Before

[ In Reply To ..]
I am not sure how long you have worked for PF, but they were an account with a MTSO who is still in business and pretty often mentioned on this board. I am not sure I can name them, so I won't. It sounds as though they have made quite a turn around and I am happy for you that they have. When they were an account for us, the work was mostly over flow. They kept the good dictators and we got the garbage, speed talkers, mumblers and very difficult ESLs. When they were behind, then we were good enough to get everyone because they needed the work done ASAP. They had pages of abbreviations that were just their own, and we had to memorize and adhere to each one. Some reports had more abbreviations in them than expanded terms. If any were missed or not used, the person in charge would call our boss and raise the roof. She was not very pleasant, ever! As far as ESLs, yes we all get our share, but to use one for testing that is so difficult one cannot understand barely a thing said, is a bit unfair. That does not test an MTs true knowledge or experience. I have ESLs every day, and I do fine with them. Just saying that to use one such as they did for me when I tested, was a bit over the top, in my opinion. I am happy for you and those working now for PF that they have changed their attitude and that you are happy there. Perhaps with them hiring their own MTs now, and not relying on an MTSO, has provided them with a team of MTs, who can be dedicated to just their transcription needs.

PF training - from a PF transcriptionist

[ In Reply To ..]
The training is on site for 2 or 3 days. Most of that actually involves getting a lot of the paperwork done and picking your benefits. There is a large meeting where they go over everything (quite a few benefits) and you make your selections.

After that, you go home and train under your team lead. Probably some are better than others, but mine was fine and trained me fully on their formatting, etc. I was paid basic admin time during the training period, which is a few weeks (about 6-8 or so). Once you are up and running, you really don't hear from anyone. All of your contact after the initial hire process is through your lead person, so I never hear from anyone in the home office at all. Pretty much, if you do what you are supposed to, you don't even hear much from your lead.

You aren't on any kind of scheduled hours. They give you a 23 hour window to get 1400 lines, so just get your work done and you won't have a problem. You work M-F, so on the occasion that you need to make up time, if you ask, you can usually catch up on the weekend. I wouldn't make a habit of it, but it beats using your PTO for unexpected emergencies.

The training is a bit long and sometimes you just aren't sure how they want something, but all you have to do is ask. There hasn't been a single nasty person that I have found.

Is training at home set hours? - ?

[ In Reply To ..]
Is the training set hours? How long has PF been around?

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