Letter to upper management at Imedx - Please read

I don't understand why you continue to "wing it" with a company the size of Imedx.  Regarding the recent unveiling of the time clock system in Exponent HR, you jumped the gun without thinking through much of anything.  Why not wait until your ducks are in a row before implementing a new system.  The training meetings were great, but there were/are so many unaswered very basic, practical questions that are unanswered.  It is like you guys set a date for something to go live, and then you just go with it whether you are prepared or not.  I get the feeling the upper management makes decisions without ever bringing anyone in that is actually going to be using the new system to run over any basic questions that might arise.  Do yourself a favor and save a lot of time and stress for yourselves and your employees and think things through before you move forward.  Seek the advice of employees who will be using the new system to help the questions arise before releasing it to the masses, and then you can have the answers up front. 

You did the same thing with the e-mail system.  You cut off the TransTech e-mail system before "groups" were even established within the Imedx e-mail system.  It was, once again, like a date had been set to go live no matter what.  Employees within your company still don't get e-mail as they should, and quite honestly, your e-mail system is terrible and doesn't work as a basic e-mail system should.  There are multiple problems, which I won't rehash here.  This where most of the communication happens for the vast majority of your employees.  It is ridiculous you don't have something better and even more ridiculous that you moved forward before "groups" were set up, leaving supervisors in a bind in terms of contacting the masses in 1 single e-mail. 

You did the same thing with the great new ticketing system for the IT department that was going to be so efficient (remember the commercial-type e-mail from management at the IT department that made this new system sound as if it was the answer to all world problems).   So then we all begin to use the great new ticketing system only to have no one with the IT return e-mails or phone calls.  This was my experience and the experience of at least a couple more MTs I know.  I couldn't even get a ticket number to begin the process.  I only got a response when my supervisor got involved.  I would have appreciated a response of "sorry, we don't know how to help your issue" rather than just being completely ignored. 

You guys could learn a lot from how things were run at TranTech.  They were a company that knew how to communicate effectively.  They had an e-mail system that actually worked and IT people who actually responded and resolved problems.  Maybe you should have just stuck with the TransTech e-mail system.  It actually worked. 

When a company the size of Imedx decides to wing it (yesterday we were told to be patient, that Exponent HR, in reference to the time clock, was a work in progress), it causes a lot of stress to hundreds, if not thousands, of people and totally undermines one's faith in your ability to make reasonable decisions.  You absolutely don't seem to know what you are doing.  It absolutely feels like this is your "first rodeo."  I am a reasonable human being.  Change happens.  I am not resistant to that.  Change is a part of life, and we have to learn to roll with the punches.  I get all of that.  What I don't get is that you don't seem to have a clue as to how to run an effective company.  I have no faith.  I am currently looking for another job as I am sure many MTs you acquired from TransTech.  It is just taking me a little time to find the right one. 

Please think through your decisions before you introduce the next new thing that will, once again, make you look like a fool.