My TAA "case manager" is inept - and makes me nervous she will screw it up

She is filling in for someone on leave who normally sets up the TAA benefits. She has so far been so negative "oh no, dual states, probably will have trouble getting approved" (uhh, many people with TAA live in a different state than their former employer!), and is unaware that jobs in healthcare (RHIA, coding, etc) are very much in demand. She didn't even know what those jobs are.  Its clear I know more about the program than she does (because my coworkers have case managers in other cities who know what they're doing) but I certainly don't want to insult her and make things worse. Please comment or email if you've already been through the process and enrolled in an accredited online school/retraining.

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