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Am I being overly paranoid or am I right. - MT


Posted: Jan 26, 2013

I have this sinking feeling that every so often QA decides they are going to catch a set amount of errors and they go about it.  Then, time passes and nothing.  Then, it starts up again.  It seems to have a pattern.  I personally noticed this not only because the e mail alerts from the review show up a lot at a time and then stop.  As well, my sup sends e mails that all of a sudden we (the MTs) are making so many errors.  (This is during the times I get a deluge of error e mails.)  Then, when I am not getting errors or e mails the sup sends e mails saying we are all doing so well (all of a sudden).

This indicates to me I am not in good moods and bad moods where my work swings suddenly from excellent to awful, that this is across the board since the sup's e mails reflect we are all fluctuating.

Statistically how can everyone be having the same flux of bad error streaks and good flux of nonerror streaks.

Is this tied to the facility having bad dictators all at once and good ones all at once?

Or is it actually QA deciding they are going to ding everything and everyone at once.

I may be overthinking it, but I used to think I stunk (in the business for over 25 years).  I am continuing the same practicies of listening to every if, and, but and comma.  I am not slacking.  If I have a bad day or two it is usually because I get a string of bad dictators and I get weary.  Otherwise I do not swing major errors a lot, then all of a sudden get brilliantly wonderful.

So, after this long statement, can you all tell me, is it me? Is it my imagination? Or does evidence show (the e mail from the sup) that these swings are coming from other than myself (everyone all at once).  Or is it the QA.

I would appreciate your thoughts on the matter, because this seems extremely "fishy."

 

I think it is tied to customer complaints. When this - happens the audits become more intense.

[ In Reply To ..]
They want speed, quality and TAT for pennies. They need to make up their mind what they want.

Not paranoid...SM - djr

[ In Reply To ..]
I wonder if we work for the same company. The very same thing happens to me too. I'll get a low QA with points taken off for things that aren't even errors, and in the middle of this, the supervisor sends out lots of emails about things we're all getting wrong.

I've also wondered if QA are more picky toward specific people when bonus time rolls around. I had some super picky QA reports right around the time of a bonus, and my QA score was right on the edge. I kept my mouth shut and hoped it all went through, thinking that if I brought attention to it, then my bonus wouldn't go through. It worked, and I got my bonus, but I think that "technically" I wasn't supposed to. Sometimes you have to use other people's incompetence to your advantage. I almost think they dig through multiple reports and only "score" the ones with "errors"

Not paranoid - RLC

[ In Reply To ..]
I know exactly what you mean. One week, you're the best MT they've ever had.... but hold on just a minute. In a coupld of weeks, suddenly I'm getting zinged for every little thing and am told to slow down, given helpful hints (I've been doing this for many years), and am told I have until such and such date to become wonderful again. Beats the hell out of me what they're doing.

So, if we aren't bipolar, their mood swings may rub off... - MT

[ In Reply To ..]
I am so trying to remain even in my attitude. (I am the OP.) This morning I really did not want to go to work for fear of my bread and butter placed on such an unstable workplace. But I refuse to have ups and downs because they do. So, before my shift, I insisted in getting out of the house and going window shopping, just to try to get my mind off of this kind of see-saw. I am better now, because I am working, taking one report at a time and not thinking about the ups and downs of e mails, QAs, etc. I really do think that therapists need to do a case study on the psychological impact the bipolar workplace has on workers isolated at home...
So grateful you are all here so I can bounce off my ideas like this one, because if I were truly isolated and on my own, my mind would be spinning horrible dark and gloomy things regarding all of this here. Thanks again for your feedback!
It's PSYCHOLOGICAL ABUSE, that's what it is. - And those foul-smelling fungi KNOW it, too.
[ In Reply To ..]
N/M

I don't think you're paranoid. I've noticed it, too, - and I think its become the norm for them.

[ In Reply To ..]
Another pattern I've noticed is my work tendw to get over-the-top scrutiny every time I have to use my health insurance for a medical bill. It' all getting pretty fishy, if you ask me.

QC - Chavera

[ In Reply To ..]
I think the tightening up with QC is directly related to the new bonus plan which I don't think anyone will ever be able to achieve. They are definitely evaluating every comma, and on an editing report I was recently told I was "overediting" because I changed a run-on sentence into 2 separate sentences. I am very, very irritated right now with the goings on! I think content should be way more important and they should not be deducting for every stupid comma decision a QC makes which may be different from mine. I have been doing this for over 30 years and I think my English grammar is pretty good!

QA ups and downs - flowerchild

[ In Reply To ..]
Next time you get one of those emails, check and see who's doing the audit/qc. Chances are it's from someone in India. Please see my rant from 01/29.


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