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standards/templates - New 2 Q

Posted: Dec 16, 2010

I've been with MQ for about 2 months now. I've noticed that many, many of the dictators use what we used to call "standards" or templates. We just inserted the canned text and made changes where indicated.

Is this allowed? I know some has their own (crtl S), but can I make my own and use them?

Yes, use autocorrect to do this - NM

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xx

re: NM - New 2 Q

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What is autocorrect and how do I use it/or is there instructions somewhere in the online manual?

Standards - MT

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I use the program already in DQS. Highlight the dictator's exam after you've proofed it, hit Ctrl + E, and in the Replace field type your shortcut, then hit Add. The next time you get his or her exam, type your shortcut and it will produce onto the screen. However, you STILL need to do a full listen against the text, as they do make changes sometimes.

this is absolutely NOT allowed - check with ccm if you don't believe me - nm

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re: Not allowed - sks

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I've been using my own shortcuts and templates forever. Why isn't it allowed? My CCM has never said anything about it not being allowed. It's a shortcut for goodness sake. We are production based employees, shortcuts help us be more productive!

Cntrl E is Expansions and Auto Corrections. I do it all the time, too. - ac

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it is allowed for short expansions NOT entire pargraphs - just ask if you dont believe

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i have heard many times that excessively long expansions are NOT allowed.

Then don't do it. As long as they are read through - sm

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to make sure there are no changes, don't see the difference. They would have to check every single report (if possible) to track changes to know if one was doing it or not--UNLESS they are not read through and changes made as needed as stated above.

re: shortcuts - Spanky

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I have whole reports in Ctrl E and on my desktop. I've done this for years. Never have any of my CCMs said a thing.

Well, I have been doing this for years - What??

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with PE, ROS, operatie reports, etc., and never told it is not allowed. As long as you listen and make the changes necessary you can use autocorrect expansions however you want.

Then you heard wrong. - I use them all the time

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Them "not being allowed" is because the expansion program will only allow a certain number of characters before it will max out, not because we aren't allowed to use large paragraph expansions.

As long as we proof them, there isn't an issue.

You are probably the only one not using - OMG

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this. Nowhere in any of the materials given us is it stated we cannot use autocorrect to make expansions or that there are any limitations to using it. If you want to greatly improve your production, use this tool. If it was not allowed, then we would not have the autocorrect feature. They want high producers and this is the best tool to achieve this.

re: OMG and others that use - Veruca Salts

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A lot of times I also copy and paste from the repository too! Making adjustments of course!

Anyone else have any shortcut hints and tips? I like the one about having some on the desktop. Why not?!

Copy/Pasting from Repository - MT

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Copy/pasting from DQM into DQs is a definite no-no. If you're caught, it can be big trouble.

I wonder if the one poster about expansions is confused. We were told not to constantly expand abbrevations anywhere in a report if they are real long. You know, like that SIADH syndrome. Just once maybe in the diagnosis section, that's it. Then abbreviate.

re: no no from repository - p.r.n.

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I have put so many of the respository samples on my desk top I do the same thing, copy and paste.

I have hundreds of samples, "standards" templates and do use regularly and will continue to use. Speeds up by day, reaches my quota.

not getting caught doesnt make it okay - nm

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re: Not okay - p.r.n.

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You know what else is not okay?? getting paid CENTS, not dollars per hour PLUS lines over quota and NO OVERTIME, for what we do. THAT IS NOT OKAY.

So okay or not, absolutely any cheat, shortcut, copy/paste, template et cetera, I AM GOING TO USE.

Production based by aunt fanny! This pay method is a rip off.

neither does justifying it in your own mind - nm

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No way - Bunion

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That is one of our best tools, why not? Without making our standards how could we make any money. You do have to be smart enough and be careful and read along, but who cares. It is like taking a hammer away from a carpenter and telling him he can not use it. Silly.

absolutely allowed - NJA Queen

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What MQ does have a problem with is MTs inserting standards that are not asked for in order to boost line count or inserting their own expansions without checking it against the audio. Seriously, we are paid on production and since ASR is never going to get better and it will be a cold day in India before we get raises it is up to us to find tricks/tips to help us improve production. Isn't that what MQ wants anyway, increased productivity? Why would they have the Ctrl-E function if you were not supposed to use it?

Attend a DUF and learn - they teach us how

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I attended a DUF on speech recognition where they gave detailed info on how to do this, and explained how this helps the machine "know" what to enter.

Expansions - Jax

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We just had a discussion about this with our QA lead on a conference call. What she said was you cannot use a standard NORMAL in CTRL+S as an expansion because the clients can change them at any time and then you won't know whether you have the updated normal in your expansion. Anything else is fair game.

If it is a doctor's standard, you must use it because - dnr

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that is exactly the text the doctor approved and expects.

You are correct in the sense that if the - sm

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doctor says to use his standard you use it. However, he did not approve the typos within the standard, you have to change those. He has dictated the standard, but it is only as correct as the one who entered it into the list.

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