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Question regarding templates - sm

Posted: Jul 23, 2013

I don't know why the templates aren't in line with account specifics--the fonts are all over the place, headings are bolded, words are abbreviated and slashes are used...sometimes there are blatant misspellings. What QA approved these templates? These are what we are to use over and over again? They're all WRONG!!!

I find it ironic that these are the templates provided to us by Nuance, and over 50% of them do not comply with their own standards. Yet we're supposed to take our time to correct them? Why are they so messed up in the first place? Do they do this to try to ding us in QA and prevent us from receiving bonuses?

What do you guys do? Do you correct all of that?

I think I'm going to start making notatations in the pend field. Something like PLEASE CORRECT THIS TEMPLATE. NOT COMPLIANT WITH ACCOUNT SPECIFICS. PLEASE CORRECT THIS TEMPLATE.

I don't even read the templates. Just fill in blanks - We were told to leave them as is. NM

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Does QA ding you for it? - They ding me. nm.

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Not yet, but if they do I have email to back me up - stating DO NOT change templates. NM

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I do correct the errors - Because...

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...otherwise it all comes back to me; the repercussions, that is. I, too, have noticed a lot of errors on the templates and have never been able to figure out why nothing is done to edit and correct those inconsistencies prior to issuing the final product. That goes for the different work-type examples provided to us, too; there are a lot of errors. Oh well, mine is not to question why--even though my inborn good-quality meter forces me to!--I just cover my own rear end by changing whatever needs changing. I agree that it's irritating and a waste of time though; I'd prefer that the templates be left blank except for the very basic headings.

Maybe if we all start pending and leaving notes - regarding noncompliant templates

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they will start to correct the templates?

Templates - LoveMT

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Honestly, I don't change a thing in the templates. For the account(s) I work, we are not allowed to change templates. If there are HUGE glaring formatting errors, which I have found on one of the accounts that I work very sporadically, then I email my TSM and let her know. Otherwise, that report is going to go in with the formatting all screwed up because I am not taking up valuable time to change a template that should have been put in correctly the FIRST time. :)

I'm not wasting any more of my very precious production time correcting glaring errors that were made by someone else putting together templates. Let QA ding away all they want. I'm not getting any bonus or incentive any time soon (probably never), so why should I take away from my paycheck to correct a template that was probably uploaded/input (whatever the heck they call it) by an IT person who has never done a day of transcribing and probably knows absolutely nothing about the medical field to begin with.

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