A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Who do you go to when your CCM won't respond? - Had Enough

Posted: Sep 09, 2010

I have had no work this entire week. The only day I got to work that I was scheduled was Sunday. Since then, NJA for my ENTIRE shift EVERY DAY!!

I sent an email to my CCM stating that I cannot continue like this. I want to know why I am not getting any work and if it is because our accounts don't have any work, I want to be put on an account that DOES have work.

I have emailed and emailed and called and called, and she doesn't respond (not that this is new, mind you, she never does).

At this point, my pay check will be less than nothing after they take out for taxes and benefits.

I am sick to my stomach over this!! So who do I call, email? I am ready to email all the execs at this point...job be damned.

Go above her head to your RTL, execs, anyone's e-mail you can find. - nm

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*

respond back to Peter- he said volumes are high - NJA Queen

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Honestly I would escalate to your regional manager if you know who that is, but your best bet is to call your RTL who should be coming on duty here in the next little bit- they know the volumes and which accounts need help and where the work is. Depending on how desperate you get (or how much you really want your job) you could always respond back to Peter. The squeaky wheel gets the grease. Good luck!

re: who you gonna call - agree

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I agree with NJA queen. Our CCMs are suppose to have posted the numbers to call when MT's need to "escalate" their complaints or aren't getting responses from their CCMs.

We (SA4) ((or me anyway...)) got a WHOLE LIST of people from the CCM on up!

I'd call every number i could find on the web site!

Aren't you allowed to call her on the phone? - Time to cut to the chase. nm

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nm

I have. - Had Enough

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She never answers and doesn't return calls.

Whom you go to is ... - another company!! ... nm

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x

You deserve better - mm

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There is no excuse for not returning a phone call or an email. It wouldn't matter if you went above her head or not, upper management has their favorites. Some CCM's get away with everything and others do their best to respond to everyone and get no credit.

I agree, time to find another company, one that cares about their employees.

are you by chance a higher paid MT? - n/m

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I guess you could say that. - Tier 3

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I haven't been with MQ for years and years, but I was hired on at quite a high line rate and am a tier 3.

Of course, since being with them that rate has dropped because of all the changes.

Don't worry...I will be gone from MQ very soon. Just waiting for my new job to pan out.

Perhaps I will hang on by the skin of my teeth even after my new job starts so they don't get the satisfaction of me quitting.

makes no sense - anon

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We have been inundated, mandatory shift changes, virtually required overtime. Why not move some people around so they can make ends meet, or change the way overflow works?

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