A community of 30,000 US Transcriptionist serving Medical Transcription Industry

To the 1 person cherry-picking on my primary account - Knock it off....see msg

Posted: Dec 12, 2014

You know who you are, and I know who you are. I have been watching you do this for months now. Whether you realize it or not, while you are playing this game, switching back and forth from VR and typing, logging off and logging on depending on the dictators, you are causing a decrease in my production. You have been around long enough to know if there are numerous reports in typing from yesterday, you should not be on VR doing the easy reports dictated just an hour ago today. Do you think I like doing these lousy dictators, with the extreme research that is necessary from previous reports, etc.? Don't you think I would like to breezing through the easy reports, padding my line count on VR? There is a thing called TAT!!!

Yes, there are 2-3 doctors on VR who do not belong on there. It is a wreck! But when you come to those, you switch back over to typing and leave those for me. I have noticed you don't log back on until I have done them. When they come up again, you log off. My line count would be pretty good with the mix of reports of dictators until you get on there and do this, leaving all the difficult dictators for me. I do not need that kind of help. You are cheating - me - and the company. You are the reason the company will probably switch us to a POD.

Like I said, I have been watching you for months. I know you are a backup. I know your ID, and the production records will not lie. Stop this now, or I am going to bring this up with management and point out my line count when you are on there and when you are not. This is not a coincidence at all, and the records will prove it.

Curious.... - TrampledUnderfoot

[ In Reply To ..]
I don't understand how someone could do this. "Switch" between straight typing and VR? Maybe I'm a moron, but I have no ability to decide whether I want to type or do VR. I get what comes up next. And how would I see what ANYONE else is doing?

Question - fadingstar

[ In Reply To ..]
At the risk of upsetting you further, which I am not trying to do, I am just honestly curious how you know all of this information. I don't know who your cherry picker is and I am not that person and I am certainly not defending it, but I am just curious how you can see them log on and off and know their ID?

huh? - true stuff

[ In Reply To ..]
that is a most fascinating post. how the heck does anyone pick what they get? and how the heck would anyone "pad" their lines with VR? god, i would give anything to have nothing but straight transcription and get paid at that higher rate again. VR is the death of me. please, tell me how i can do straight transcription again. clue us in on how anyone gets to decide what work comes their way. i would love to know how to do this. i'll trade you voice rec for some regular transcription any day of the week.

And aren't we all in pods now? - mmmt

[ In Reply To ..]
x

You must be using a different system - No choice between ASR/straight here.

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However, I still have access to the full company backlog and I can look up the job audit to see who it was booked to and what they did with it. Whenever I get a horrible job, I look at the audit. 9 times out of 10, it was booked and discarded, sometimes broken or abandoned, at least once. A single job discard can mean logging out for a break; however, sometimes you see the job discarded multiple times by the same person. It's all quite obvious and happens a lot. I don't know why nothing is done about it.

Answers - disgruntled

[ In Reply To ..]
No, we are not all on PODs. Yes, I am on a different system. Yes, I have to use prior reports to insert text. Yes, I have to switch between VR and straight typing according to TAT, and I do have to go back and forth. I do not get choose which reports I WANT to do. They all have to be done. There are still many accounts that operate this way. When I check the volume report to see how many jobs there are and when they are due, I know who is on there, doing what job. It is almost always the same MT, who needs a backup account many days. This particular one will do reports on VR, to her liking, that are very current (today), while I am typing dozens of the dirt reports in ST from the day prior. This not a piece of cake. They are on ST for a reason, they are awful, and if they were put on VR, NOTHING would be picked up!!

This particular MT does what she wants, when she wants, no matter the TAT. If one of the 3-4 awful doctors come up on VR, she switches to typing. If the AWFUL people are on typing, she switches to VR. I have watched her so long, and the affect it has on my production, that I know whose reports she will do, and who she will not. TAT makes no difference to her. She will even log off dozens of times until I have done the difficult reports.

At first I did not mind so much because she was new to the account, but it has been well over 6-8 months now, and this is getting old. It took me quite a while to learn these dictators, specs, work types, content, etc., but I did it. She should too. I know her name but will certainly not mention it here. I do not want to "tattle" to management, but after the stuff she did today, FAIR WARNING. Nuff said.

If that is the case... - TrampledUnderfoot

[ In Reply To ..]
You NEED to tell management what she is doing. I'm sure she will just get a warning at this point, but she will at least know that what she's doing isn't "invisible" and she can't get away with it.

There's certainly no guarantee she'll see your warning here and there's no sense in you aggravating yourself over this.

Speak to management!

Re: If that is the case... - Acquisitions

[ In Reply To ..]
If I were you, I would be careful what you are viewing. Unless you are management, you have no right poking around to see what others are doing - I hate cherry picking too, but you have no right viewing this type of information. If push came to shove, you would be out the door for being noisy into something you have no business looking at. True, it is partly M*Modal's part for giving you access to be able to look at this stuff. Have a nice day!

Answer to If That is The case - FYI

[ In Reply To ..]
No, I am not management. I am not "poking around" to see what others are doing. FYI, I do have every "right" to view this info. In fact, it is our responsibility and we are required to view this info in order to stay in TAT by switching back and forth from VR to ST. The fact that what reports are checked out to who is something you certainly cannot avoid seeing. No one is "being nosy," my dear, it's our job.

curious - stevie

[ In Reply To ..]
How do you have access to all of that?

also - true stuff

[ In Reply To ..]
what the heck is a primary account? does anyone have this anymore? i sure don't. i get dozens of different accounts and occasionally the one that used to be my primary pops in and i'm like OH, hello old friend, and i'm happy while i type that, or i should say, edit that, since typing is a thing of the past, except for those reports where ASR gets it all wrong and you still have to type everything at that low low wage for ASR. i wish i could think of ONE THING POSITIVE ABOUT MMODAL but for the life of me, i simply cannot. every day its critical emails, my good record is slipping more each audit. and blah blah, well, you all know the rant by now...sorry...

Cherry Picking - Why would you

[ In Reply To ..]
waste your time ranting on this board? Just contact your supervisor and explain the situation. Why let this go on, if you have all of this proof, etc. I don't understand how you can get all of this information. Do you know this MT personally? When I worked for MM, I never knew who was who on my team; it was kept a secret. The only person I knew of was my supervisor. Again, act, stop complaining, that is costing you money as well.

Actually, we know many on our team - sm

[ In Reply To ..]
Just recently, our TSM actually introduced everyone in the BOB to each other. She posts their pictures, if supplied by the MT, and a lot of info about their life, marriage, kids, hobbies, etc. We know everyone's name, where they are from, and any and all information they choose to share about themselves.

We all have access to the number of reports on our assigned accounts, the dictators who did them, what kind of work type they are, and when they are due, as well as who is on there working, and the reports that are checked out to them.

This seems foreign to many of you, but it is how our BOB works. I do not know how you ended up where you are, in these PODs, and we may end up there, I do not know. At that point, I will accept that as an invitation to leave. We were acquired by MM a couple years ago, so I am just supposing that all accounts cannot be treated equal. Maybe they just bunched together a lot of those that could to create the PODs, but there are still clients who have their own individual contracts, and demands of their own. Unfortunately, if anyone could ruin that, MM could.

Sounds dreamy ;) Hope it stays that way for you - nm

[ In Reply To ..]
XX

JLG? - true stuff

[ In Reply To ..]
thats where i was working before Medquist which soon turned into MModal sucked us up. JLG was a dream job for me. i about went into PTSD when i got the notice we were being sold off to SATAN. i had worked for Medquist before and nearly had a nervous breakdown. it took a while before we got completely sucked into the system so it wasn't too bad before. and i'll give them a little credit. it has not been as bad as the first round of my time with medquist. but again, once ASR hit and the ensuing 40% paycut, gah. but yes, your people sound awesome. i always figured it was some unspoken rule that no one should know anyone. but again, this time round, both the supervisors i've had have at least reached out in a more personal way than they ever did back 7 years ago. but i still can't get up to speed. i do mostly op notes and they are so technical that i can't fly through them on high speed, and i have to correct every 5 words or complete paragraphs, and my line count is basically the same as it was before ASR. maybe i'm typing 1400 lines a day instead of 1200, but that doesn't amount to much in the old paycheck. especially with penalties for sending to QA. but i think in general, the supervisors are being trained to be a little more personable and to share more. but i really have no idea who i work WITH, only who i work FOR. i'm actually ok with that. but it still sounds kind of nice.

JLG was horrible!!! Horrible platform, had to pay $15 pay period - To fed ex your checks

[ In Reply To ..]
I am SO THANKFUL we were sold to MModal!! I knew once they cut out Direct Deposit we were screwed. I kept hoping and praying for a miracle. At last MModal bought us and kept us. I would never want to be part of such an archaic company again.

interesting - true stuff

[ In Reply To ..]
its so interesting how people can have such hugely different experiences with the same company. i absolutely loved working for JLG. thought i'd died and gone to heaven. straight transcription, decent dictators, responsive supervisor, even got a raise at my request. i did not like that we didn't get benefits, but i'd been without benefits for so long that i really didn't care all that much about that. after trying to work for medquist full time and then almost having a nervous breakdown that my mental mattered more to me than having benefits, i went part time and found another part time job, so was working 2 part time jobs until i found JLG. heaven i tell you. i cried for a full day when i got the email saying medquist had bought them out. it was like having finally escaped an abusive relationship only to be told you had to go back to living with said abuser again. man oh man. now i guess i'm just used to my abuser and there is no fight left in me to object to anything.

I guess it depends on what you are used to, really. - n/m

[ In Reply To ..]
x

so true - true stuff

[ In Reply To ..]
and i don't know anything about paying fed ex for your paycheck. mine always arrived in the mail right on time, just regular mail.

but yea. what i'd been used to was a job of 25 years in a hospital, working in medical records and other departments and loving it. when i left i was making 17/hour.

then i moved to help with family down south (hate the south hate the south hate the south) and my first job was medquist. this was 2006. omg. first time ever i asked to be put on antidepressants. could not cope. gave up my benefits to go part time as i said. after struggling with all of this for nearly 2 years and then finding JLG it was like a knight in shining armor had come to save me.

and then just like that they dumped me on the doorstep of my old enslaver. poor poor pitiful me. ;)

Again, all about perspective. I live in the south, love it here. - never made $17/h at MT

[ In Reply To ..]
so again I can see where you are coming from.

Yes paying for Fed Ex was optional, but it was the only way I could pay my mortgage on time. If I allowed 5-7 days for it to arrive snail mail I would have to pay a late fee and take the hit on my credit.

the south - true stuff

[ In Reply To ..]
does have its charms, but i miss winter with snow. spring down here is amazing though, as opposed to mud season up there. i think i hijacked this thread. sorry. : )

Not an MModal person - anonie

[ In Reply To ..]
I sure wish you luck with your management. I reported cherry picking at the teaching hospital I worked for years and years ago. Well, they had a meeting of all of us and while everyone knew it went on, they threw me under the bus by not agreeing.

So nothing was ever done. I knew exactly which MTs did this and it infuriated me. We didn't operate on cents per line then, but if we had I sure would have gotten the worst dictators and the least pay.

Many years later when the MTs went home to do their work, one of my friends still working there told me she got all the crap work. She knew who was doing it too. The hospital did her dirty after more than 20 years of work there. They fired her because she was not getting her line count (by then they were working by lines). She was an excellent MT and did her work when she was asked and any OT that was worked. She worked all the days scheduled and was not even given time off after all that long and putting in way ahead of time for that time.

They fired her and she did not get her PDO days nor did she get a pension either. That was not fair but how do you fight a huge hospital when the Medical Records Director was a hateful woman who liked to ruin people's lives and she sure did. It was a regular revolving door there and it did you no good to go above her head because she was on the grievance board. Really fair huh.

Anyway, everywhere I have worked, I have always come across people who were cherrypickers. Management just does not seem to care. It is a shame that honesty has gone out the door in so many areas of our life no matter what area it is.

Just know that you have someone who understands how you feel.

If you have taken the time to document this for - months, if you do not report it

[ In Reply To ..]
what is the point really? Nobody here can do anything and there's a 99% chance this person doesn't even read this board. It just seems you've put in a lot of time over a period of months to say you are not going to report it.

Go girl! - Hate Cherry-pickers

[ In Reply To ..]
x

something should be done nm - newg

[ In Reply To ..]
.

RAT HER OUT. This is our livelihood & it's not fair to screw - others over like that. nm

[ In Reply To ..]
x

agree! nm - wendy

[ In Reply To ..]
.

Yes! Do it. And do it again and again if that is what it takes. - nm

[ In Reply To ..]
nm

It's not fair, BUT - MTtoo

[ In Reply To ..]

I've worked in this industry for over 20 years. I know it is not fair, but we enabled this environment by helping to train the very software that destroyed our jobs. It's done. It's over. I left the industry because I chose not to be part of this system anymore. Don't blame the person for cherry picking; it's time for us to move on. We are only helping these companies by staying.

I am actually considering purchasing this software that destroyed my job. It will help me move on to a new field that I've chosen. I know, I'm a traitor; however, the world has changed. I learned medical transcription on a manual typewriter, and two years ago I found myself learning computer forensics. Times have indeed changed. I don't like how the world has changed, but I am willing to adapt to survive. Staying and fighting amongst yourselves in medical transcription--or whatever they want to call it now to make us feel good ("healthcare documentation specialist")--is not adapting to change. Think about it.

I know many of you have few other choices for many different reasons. However, instead of fighting, use the energy and time to think about how you can change things, because it won't be too long before your job is gone; technology changes too fast.

Agree and disagree - SM

[ In Reply To ..]
I certainly agree that things have changed, especially in regards to this field of work. However, that has nothing to do with the present time, and people are depending on their jobs to survive. I guess when growing up if there was one lession my mom taught us was that we should take responsibility for our actions. The person who is doing this is wrong, and the very fact that it directly impacts others demands attention. Not a fan of sweeping things under the rub, or turning my head. Hit it dead on.

Opps! - SM

[ In Reply To ..]
Meant to say rug, not rub! Sorry.

LOL! Another blunder - SM

[ In Reply To ..]
I'm going to bed, it's late!

OOPS!

why dont you do the same? - Cherry Picker

[ In Reply To ..]
I do. I log off when I get someone I don't like. Why? Because something that is terrible for me could be awesome for you. I don't like long reports. I like really short ones. I love clinic notes. some people hate them. I HATE, hate HATE ST. You are more than welcome to all of my straight typing jobs. I would rather do 100 VR than 5 ST any day.

My POD has hundreds of MTs. They do not have the time or resources to check who is "cherry picking" by logging on and off. They can't even control who is logging on, typing 2 reports and claiming minimum wage. They don't reprimand for call ins. They are lucky to have most of the accounts in TAT. Trust me cherry picking is the VERY LEAST of the concerns in my POD. They are just happy there is someone to type!!

Inconsiderate Cherrypicker - sm

[ In Reply To ..]
Hope you get fired...Its wrong, how do you decide what might be "great" for me..Take the jobs as they come and work as a team..

How I hate that word - team. I have never gotten - anywhere as part of a team, sm

[ In Reply To ..]
except screwed by the precious "team." I'd rather work alone and get my own credit for my own work than share it with liars and backstabbers on my 'team' who do nothing but screw the others and get credit for that.

Because 2 wrongs don't make a right - sm

[ In Reply To ..]
How DARE you decide what is "awesome" for me. Apparently you really are not good at your job, if you were, you could do any work, and if you cared about anyone but yourself, you would see that we are a team and we are all suffering.

Oh my. Why I do not do the same thing - OP my last word on this

[ In Reply To ..]
As I stated, we are not on a POD, but that is beside the point to me as far as cherry-picking is concerned. This is your job, you agreed to do it, and you are paid to do it. If you do not like the long reports or the straight typing, then you do not like your job and you should find another line of work because this is exactly what your job is, instead of cheating an income out of it at the expense of others. None of us like many aspects about our requirements, pay, benefits, or MM, but if you stay here, you have agreed to be paid to do any and all reports on your assigned accounts, not to pick and choose as YOU like.

I have spent much, much, much low-paid time learning these horrible dictators, report types, and research the content necessary to complete them. Yes, they take longer, require more research, and are more difficult than those short, easy reports. However, my TSM checks on our volume reports often during the day, just as we are required to do. We have to keep these reports in TAT, VR and ST, switching back and forth to meet TAT. These are smaller accounts by comparison to the PODS. If you go ahead and invest the time necessary to learn the difficult reports, you benefit in the long run. I do not mind doing them so much, but when an MT comes on here, say 3 days a week or so, and takes all the short, easy ones, or the easiest ones with the most lines, and leaves all the long, difficult ones for me, it impacts my production and my pay. I will go from perhaps a total of 1800 lines in a day to 1400. Over time, that adds up to make a significant difference to me. Why should you get off so easy with your work ethic. As well, there are some days when I am on the account by myself. How can I cherry-pick? It is my job to be able and willing to do them all. Who am I going to leave them for? It will be obvious that I did not do my responsibility.

The only thing I do that may even be considered cherry-picking is when a 25-minute report comes up, and I know I have to log off in 15 minutes, I will look for a different, shorter report if possible because I want that 15 minutes I do not have the luxury of saying, "No, I don't want to do this, someone else will get it, and I will wait for something I like." This defines your work ethic.

Again, I tolerated this for a matter of months because she was new, and I remember how very hard it was to learn the more difficult aspects of this account, and I was willing to give it time. I consider that generosity now being abused. I have no doubt that if this person did not see this post before now, it will be seen today, so I will post no further.

Again, not everyone is on a POD, where someone is glad to pick up your slack. Either way, it is still wrong. While you may have legitimate complaints about the company/TSM/doctors you work for, you have agreed to do it and be paid for it. You cannot justify cheating to make the income you do.

To Cherry Picker - messg for you

[ In Reply To ..]
YOU ARE the reason for the PODS - some MTs will work, and some will not. Thanks a lot. It hurts us all!!!!

good!! I love the PODs!! Gives me a much broader base of work - to pull from. I throw something back

[ In Reply To ..]
there is always someone there to pick it up. Managers too busy to care what we are doing. This is really to your advantage. When is the last time you heard of someone going into PM?

To the Cherry Picker - why?

[ In Reply To ..]
Why in the world are you still in this job. You "hate" long reports and straight typing? Why are you here? I hope that eventually there is a way for a TSM to track what you do, and assign you jobs that you HAVE to type/edit whether you like them or not, or you leave. That is what a good MT does. Talk about work ethic!! You think others believe it is awesome to take your throw-backs? Shame on you. You need to find another suitable occupation that is cushy for you, where you do not cheat others in their income by your actions. Leave this work to MTs who are willing to work and put forth some effort.

Glad to hear there are groups of people not in PODS yet - clyde

[ In Reply To ..]
because it means there are more changes to be made within MM. If you think you're saved from these changes, just wait. They're waiting for the right time to have you join the rest of the herd in the PODS. I imagine you can still cherry pick, but it's defintely more difficult becuase when you refuse a job you're automatically logged out and when you log back in, you get that report. My manager does watch these things becuase it results in us being out of compliance with TAT, and she has sent a number of emails now stating that action will be taken if you abandon a job without a good reason.

So, be glad your cherry picking friend will soon be in a POD. Either she'll be only working partial shifts every day (because of logging out for over half an hour in order to avoid getting the report back) or because she'll be struggling with reports she could have learned while making more money in the BOBS. With more accounts, that means more bad dictators, more inaccurate VR reports, more client profiles that just leave you with qustion marks in your head.

Karma is an unforgiving #$%^&.

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For the last week I have not had my primary account and have been getting unfamiliar accounts. I am just wondering if anyone else is experiencing this? My line count is way down and I am sure there is no way I will be able to make it up. I would really like to get out of this job and find something else, but I need to be at home to stay with my child and at-home jobs are few and far between. ...

Jun 09, 2014

I was wondering if anyone is getting to work on their primary accounts at all? Each and every report I have been getting is a new account, new work type, new dictators, etc. I leave work just about every day with a horrible headache because of being stressed over having to look up account specs, sample reports to make sure I'm formatting them correctly or trying to figure out what's been said. I am lucky to break minimum line counts daily now, so I wondered, if I'm not getting ...

Aug 17, 2014

Once again, it has been weeks since I have gotten to work on my primary and I am so sick of this! Please tell me I am not the only one. Each day it is starting to become more and more depressing to be here. I am sick of having to look at job specs EVERY report because every one of them are a sifferent account and worktype. I used to make decent money even at 7 cpl and now that VR is thrown in at an insultin 4 cpl I will be having to get a part time job so my kids don't starve. I ...

Mar 22, 2015

nm ...

Oct 03, 2013

I am sick of hearing I was "given" 2 primary accounts, but never see them, and instead am getting accounts I have never seen before! I am so close to quitting this very minute. I truly wish "they" had to suffer through this!!! I just needed to vent before I quit, which I may still do before this 8 hours is up. I worked my rear end off to gain experience and knowledge all these years for this? Guess I am a fool for thinking this would be a great career...not so much. Bitter pill to swallow an ...

Mar 13, 2013

and recording it as 5th 5th 5th 5th 5th. Quit breathing so loud!! ...