A community of 30,000 US Transcriptionist serving Medical Transcription Industry

So I quit last week - old and burned out

Posted: Nov 23, 2013

and then, about 5 days later, get an email telling me I am scheduled for a Fluency refresher course. The course is 4 hours long, scheduled 2 days before Thanksgiving (when we are all usually very busy) and on a day of the week when I had never worked. (I had already told them I didn't need a Fluency refresher course but rather dictation I could understand and fewer than a dozen different accounts in 4 hours). I guess I'm not really finished until I send back their computer and/or stop looking at the emails.

That is funny - just saying

[ In Reply To ..]
I have been helping my husband go back to school to finish up his degree and one of his classes was on HR and use/abuse of training. One of the papers was on how companies do not analyze the problems facing the company/employees first and just always assume that training is the answer. Then the companies are flabbergasted when the training does not solve the problem. Could have used Mmodal as a perfect case study. Rather than look at the inept dictators, subpar ASR or the multitude of information on accounts we are expected to retain they assume that somehow we are not proficient on Fluency. Then after they spend all this money paying for a refresher course the problem will still exist but somehow it will be the employee's fault.

You do know that these courses are now mandatory because they offered them as voluntary and no one signed up, right?

to just saying - exactly

[ In Reply To ..]
Good analysis in a few words. Exactly, Fluency is inferior to other platforms out there. All the MT training in the world is not going to improve it. The sound is awful and they think they can make a comprehensive report out of garbage. Who programmed the thing, it cannot even spell or punctuate. In short, the hospitals have been sold a bill of goods by M*Modal (aka the investment arm of JP Morgan). Wake up America!

i signed up one time - Old School

[ In Reply To ..]
The thing I signed up for was something they do every month where (I was told) they discuss issues with Fluency in a "relaxed atmosphere." What struck me was that they were not interested in hearing about problems we had. They wanted us to choose something we wanted to learn more about, and then they discussed that, but when we brought up concerns we were told (well of course) to discuss with our supervisors.

Would be funnier were it not so sad - old and burned out

[ In Reply To ..]
I didn't need the refresher because I had worked on DQS and the transition to Fluency was no big deal. It might have been good for those who were on another platform. And this was after paying for 1 1/2 hours of the Quality Improvement program which was basically remedial English.

If those at the top approached the quality issues by asking us peons what our problems are and what is keeping us from being more proficient at our jobs, they might get somewhere.

Another reason for it - sm

[ In Reply To ..]
That is correct, but it goes beyond that. Employers provide training in order to document that the employee was trained. They need this to justify adverse personnel actions like firing, demotion, and layoffs.

Whether the training is relevant or effective is immaterial. The employer only has to say it is and document attendance.

Another Reason - They must have

[ In Reply To ..]
a team who looks up all this stuff, so they are covered when they are confronted with their unfair tactics towards the employees. I have read about how Walmart has screwed over some of their employees, but nothing like this. At WM, it is a minimum wage job and you are treated as such, but not here; you have to know your stuff and that is what they are trying to get around. What they want besides just more money is beyond my comprehension. Just send it all to India and be done with it and torturing the people they have working for them now and BTW, I got an e-mail from one of the recruiter places and MM was advertising! Go figure.

Good point - just saying

[ In Reply To ..]
The company can point to all the "training" the employee has received and justify termination. It should matter to the company that the training is relevant or effective but it does not. That was my point. Instead of figuring out the problem and trying to solve it they just do training in hopes that it helps somewhat. All these many years of talking about dictator best practices have just been empty words. They are trying to fix us instead of where most of the problems lie. If the docs knew that the ASR picked up every word and even inserted words when there was no dictation they might dictate in a different way.

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