A community of 30,000 US Transcriptionist serving Medical Transcription Industry

MQ STINKS - vamt

Posted: Mar 01, 2011

So here we go again, in the middle of working, and I get logged out just like probably a lot of the rest of you. However, we STILL get our e-mails saying we should use our mouse less, not have so much idle time, blah blah blah. We are not allowed to work hours that are not on our shift, and yet . . . we don't have work when it IS our shift!!!!! How about all the time we sit here with no work, how about when we lose jobs because they don't come back to us fast enough to recovery after we get logged out? It's always our fault, not theirs. It's okay for us to waste work time sending in those stupid tickets and waiting for the system to come back us, and yet they'll see that as us wasting time.

cant even shoot off an email.. is your email broke too - ugh

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??

Yep. nm - mqmt

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nm

I agree 100% - MQMT

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I totally agree with you. I didn't even bother to send in a ticket or call anyone. The last time this happened I was told it was my ISP.

honey the techs are outsourced too- it is never MQ fault - NJA Queen

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I didn't bother either with a ticket. No use. The outsourced techs always find some way to blame me- my virus protection, my internet provider, my modem, my router, my computer-- MQ does not want to pay downtime so the easiest route is to blame the MT and never admit MQ fault. Too bad for them we have this board and we know we are in the right. Thank goodness the downtime didn't last so long this time. Hopefully nobody lost too much work. I know somebody got some good lines off of my report that got lost.

Those mouse click statistic emails infuriate me to the point I'd - like to quit.

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x

why pay attention - shelley

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Why do you pay them any attention? Just ignore them if they bother you. You don't get paid more for fewer mouse clicks - so really (unless you are trying to improve on any of these areas and just want the information) who cares?

Forget the mouse clicks - I do not think it is humanly possible to make a decent wage - on MQ ASR. sm

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We MIGHT make above minimum wage with ASR if we just formatted the document with no listening which means no corrections. I'm getting more heavy handed with the F11 as I am to tired of working for free and I suspect I'll hear about that. The accounts I'm on get so much for free (ie out of my pocket!) in the way of many many cc's with every document, never mind the free work they are getting for the ADT. I truly wonder if MQ bills the client for header lines (translation - ADT). They might try to claim ADT saves time as it enters the patient info, but I had to spend the time searching for the patient as rarely does it come to me filled in, but it does have an MR # (if it was entered correctly).

Amen! - Adios

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I actually paid attention at first, and I see no way to use this as a tool for increasing productivity the way it is set up. I also have tried everything to get ASR to supposedly improve productivity. There is so much waste, I don't think a couple handy hints are going to make a difference. ADT is a joke, as far as not getting credit. Takes too long the way it is set up. Rules on consults are just insulting on 2 extra headers to be pulled in that are a waste. So many things to correct on reports, no way to do it quickly.

ASR is the straw that broke this camel's back. I pray every day for another opportunity outside of MT/ME to come along.

My spirit has been broken.

agree! - nm

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nm

that was my final straw - MTnorth

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Most of the rest of the "changes" I was able to roll with. But, after being able to produce 300+ lph doing 95% ASR (with 99% audit scores), a criticism of my mouse vs keyboard vs "idle" time by someone who does not even know how to spell did me in. I am still struggling at my new job to inch my income back up to my MQ equivelant, BUT I get to work days and they appreciate my computer skills, not denegrate them.

How do you do that many lph? - I need help!

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Do you have a great account? These are stats I sent to my CCM about my experience with ASR. These were the first 3 jobs in my shift and are typical of my day. I get 98% ASR. I counted the number of times I had to move the cursor to a new spot to either correct or punctuate, with the majority of the movements the result of correcting incorrect output. A 3 minute job - 50. A 6 minute job - 95. A 2 minute job - 22. I've tried cursor tracking, but it never stops in the right spot, so I have to either mouse or use a keyboard shortcut.

Thanks to all for any help you can give me. I normally can only produce 100 lph on ASR.

I rarely use the mouse - MTnorth

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The keyboard shortcuts to move around are the same as MS Word, so I have always used them. Teach yourself these and you will increase your speed. I used the highlighter, followed along the text listening to the audio, and used only the keyboard to move around. I also ran spell check first to nuke out duplicate words and scanned and deleted s p e l l e d out words, then typed in what was actually said as I went along.

When I started at my new job, I still did about 80% SR and the keyboard shortcuts were the same on a different platform. Now I am on 100% transcription and I actually miss doing SR a bit.

I tried no mousing yesterday. No gain in - dnr

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my count :( In fact, slightly less. I'll give it a few more days. I really had high hopes - but then I checked my count from yesterday. Plus, the ASR was better yesterday.

where did u get a job? - I need one 2

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tired too.

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