A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Reviews on Transcend as Employer - BlueEyed MT

Posted: Jan 11, 2012

I'm looking into maybe working for Transcend. I would welcome any and ALL reviews. Feel free to post here, or e-mail me privately.

Thanks very much.

posting, not emailing, is the smart thing to do. - n/m

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nm

Agree. I get so sick of seeing someone ask about - sm

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a company and think I am curious to see what the poster said only to see "emailed you." Very irritating. If you have something to say, say it where we can ALL benefit whether it is negative or positive. If it is negative, it would serve the company right to see it posted. If it is positive, the company would appreciate it!

Apology - BlueEyed MT

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Apology if I offended anyone by suggesting they could e-mail me with their comments. Sometimes people don't want to post something deeply personal, which I can't help.

no apology necessary. people will respond whatever way they see fit. - and others will pitch one. you are fine.

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==

Transcend - me

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I had been with the company they just bought out for many many years. They came in and first wiped out all of our leave, no personal days anymore, no sick days, you get 2 weeks a year for everything, that's it. As months went on, begged for a contact list of their hierarchy, after being bounced around, never did get it. One pay was a week short, tried to call, nobody answers the phone or works there. Tremendous amount of offshoring and helpdesk people are all Indian. I finally gave up and left and it took a month of fighting to get my leave owed to me, of course not the entire leave, just the 2 weeks they allow. Way too big, nobody runs the show, cherrypicking is rampant, some of the software systems leave much to be desired.

Makes me very glad I was not hired! - nm

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d

Bunch of non-truth tellers in my opinion - me

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Was in a buyout also. They promised everything would be the same for the foreseeable future, which didn't last long. Promised not to offshore unless the client wanted it - b.s. They offshore more than they keep in the US. They have lost several accts. They soon will be mostly VR. The only ones making $$ are the suits. I left in a hurry when they took over and have never looked back.

wow. These have not been my experiences at all. - sm

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I also came in with a merger several years ago. They honored ALL their promises, and went above and beyond. Communication has been great. NEVER have I heard what sounded like foreigners answer the help phone and I have called it. They've gained many accounts since I've come aboard. Lost none that I am aware of, (ie, not in my region where I get updates for). I have a number of accounts besides my primary, and all are straight transcription, no VR. I am sure experiences vary by region, TLs, etc, but it bothers me that some will slam and paint the whole company as horrible, when my experience has been wonderful (as far as MTSOs go). and I am only a run of the mill MT, not in QA and not a favored "pet." If you are looking at Transcend as a possible employer, I urge you to give it a fair chance. I nearly jumped ship early on in the merge, because of all the negatives stated, and am so glad I stayed.

Transcend/Straight transcription - Indy-MT

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Came in with a merger also several years ago, and no major complaints. Have never had a "foreigner" answer the "help" phone lne, although some do have slight accents(eastern, New York - southern,(possibly KY/TN):o)

All of my Team Leads have been fantastic to work with, and have just gone above and beyond what was expected for their teams!

What I do find interesting though is that I, too, have several accounts, none of which remained on straight transcription and all are 95% VR at reduced pay.

Guess I'm considered in the Midwest region - Indiana. Could I ask what region you are in - I want to move there:o) You really have "NO" VR??

When did you leave? - BlueEyed MT

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When did you leave Transcend? Thanks for the info. I am writing up additional questions to ask them before I make a final decision.

please look at my wow post above before deciding. - no msg.

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x

Just the oppisite to all said here for me - sm

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Also bought out by Transcend. I do agree with this poster about loss of benefits. However, when I was shorted pay, I get the pay I was shorted within 24 hours by FedX. The hierarchy is all listed on their various WebPages. Offshoring does not affect me in any way, I do not notice cherrypicking. Their software system works just fine for me. TLs are very easy to work with and always available.

On a personal note, they are very flexible. Pay is about average with the going rate.

My opinion - memls

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I have nothing but positive experiences with Transcend..my pay is always on time, and it is decent pay, my TL is always helpful and so is my ROM..sometimes you can't always go by what people put on here..you have to sometimes find out for yourself..what works for one person doesn't necessarily work for another..good luck!

ditto to the wow posters - CardioMT

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I have posted here several times regarding Transcend as a part-time MLS for 4+ years. I think there are pros and cons with each company and find the pros with Transcend to outweight the cons.... hope you would give them a shot.....

Never talked to anyone with an accent - sm

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I didn't like losing holiday pay and sick time. I loved the job I had when Transcend bought them. You only get 10 days a year and if you use them for holidays you can't take a week off. There are lists of hierarchy at the ADP website with emails,maybe phone numbers, don't remember. I like the TL and manager and other than wishing I still had holiday and sick time I am quite content.

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