...indicates that I expected my TSM to have a lightbulb moment. Your comment assuming my naïve thinking is like many other commenters here assuming the worst of the person who posts a comment. The reason I was being "subtle" with complaining to TSM is because I'm still working for Nuance and common sense tells me you don't bitch too much unless you want to get fired. But I couldn't resist the temptation to MAKE THE POINT that I don't get paid to fix something in the header, etc.