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request a reversal - cj


Posted: Apr 01, 2015

I need to request a reversal in Fiesa but the button isn't there. anybody else have this happen? I am looking at the corrections report, at the job I want to request the reversal on but there is no button to request reversal. Any clues what I might be doing wrong or what I should do to find it? Even my TSM said this one isn't an error. I tried call for tech support but got no one.

have you tried this? - anon

[ In Reply To ..]
You do have to acknowledge the error no matter what. After that, get out of FIESA and come back in. You should be able to access the stuff then, hopefully.

Change browser - daisy

[ In Reply To ..]
You may need to change your browser. It won't work for me in Chrome but will in IE.

One thing you have to do is... - anon

[ In Reply To ..]
make sure "apply new error definitions" is not checked. I couldn't get mine to work this week either. My TSM submitted it for me. I hope it gets reversed.

that was it! - cj

[ In Reply To ..]
That was it. I changed where it was checked, and the box came right up. Too bad they don't have better instructions. Their instructions right in FIESA still say to email your TSM and don't even indicate that it can be done right in FIESA! But anyway, thanks for your help. I got to request my reversal. Now I'll just wait and see what happens and if they not get PO'ed and ding me for everything under the sun!!!!

Glad I could help... - anon

[ In Reply To ..]
I just got my latest reversal request approved. I so happy because I knew I was right. I've had them denied before though and it sucks.

I never have that box checked and - never had any trouble -

[ In Reply To ..]
must be browser or system-related


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