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Fiesa reversal rejected?? - sm

Posted: Mar 06, 2015

Has anyone ever had a reversal rejected right off the bat and never even received a confirmation e-mail for it? I put one in the other day and had it say "rejected by admin." What the heck is this and why did this happen??? I never received an automatic email either that they usually send once you request a reversal. It was for a major error b/c I typed verbatim and the reviewee cleaned it up a bit. For example, doctor says "was admitted in the hospital" was changed to "was admitted to the hospital" which makes sense but the doctor did not say it that way. Also, was a major error b/c for "one and a half months" i transcribed 1.5 months and they changed it to 1 1/2 months but in my account specs it has nothing about that and in the transcription guide it only says to change measurements to fractions like that. I put that in the comments and it was rejected?? Can they even do that? Am wondering if it is an error of some sort? I reopened it. I proposed a minor error b/c i'm not 110% sure without the voice file to listen to but I am sure on the 1.5 months thing. How is that major.

For the months thing it should be 1-1/2 months - not 1.5. The decimal would be

[ In Reply To ..]
used with a metric measurement.

Fiesa reversal rejected? - MT

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Was your request to reverse a QC review job or an audited job? Because I tried reversing a QC reviewed job and they automatically get rejected since as I was told "they don't count against you".

Why do they have QC reviews then? - Why do they even have QCs?

[ In Reply To ..]
I will never for the life of me understand why they keep devising new ways to cut and cut our pay yet seem to have an entire class of (I think still) hourly employees who apparently serve no real purpose.

Well, from what I gather QC are the ones who get the pended reports to figure out the blanks, which is perfectly functional (except where they use the pend to try to find extra errors, which is nasty). We are told their reviews mean nothing, so why must we see them?

How come they do reviews then if they mean nothing? Training purposes for them?

Why don't they just keep it between QC and whoever is training them then? It would make FIESA easier to get through too then if we didn't have all those QC ones.

Nuance, you rot.

The purpose of the QC review is to hopefully - alert you to an error you may

[ In Reply To ..]
be making before it counts against you on post audit. I assure you, QC is no picnic. Magnify that pain in the butt ESL dictator times hundreds. That's what useless QC gets the pleasure of working with. They don't nitpick the reports to "get you," but rather, if that report they touched is picked up on post audit and the error is there, it then belongs to the QC person (yes, QC has to maintain quality also). What I can tell you is I got out of QC 6 months ago and went back to being a plain 'ol MLS. Life is so much easier now. When I get QC Fiesa feedback, I take a quick look and move on. I don't let it define me. I'd much rather the error if any be caught at the QC level than post audit. It doesn't matter if you've been at this for 25 years or 1 year, there is something new to learn every day and guess what ? EVERYONE makes errors. Errors should be viewed as a learning tool, not a "they are out to get me" issue. That's just plain paranoid thinking.

Thank you for the insight into QC - but I still do not get it

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I never said "they are out to get me" in my post, but I do feel there are too many cooks here who are absolutely unnecessary to the quality of the end product.

Between all the salaries for the various QA/QC and the Enrich and training salaries, no wonder they are cutting our pay, but it is simply not fair to do that since we are the ones who do the most important work which is contracted to bring in the money.

I don't dispute we all have something to learn, I just don't feel every single teensy error should be targeted to bring down my pay.

They would rather justify all these superfluous middle men than pay us a decent wage.

How many of us have worked in places which had only a few dedicated QA for questions (who were REALLY knowledgeable) and if you had blanks, and QA were only to help and correct, not there to dock your pay?

And can you honestly say the quality of the end transcription product with Nuance is any better with all their levels of checkers and dockers?

I would have to say Nuance would be worse because you do a lot better job when you are not looking over your shoulder after being made to feel you are useless time and again, also helps to know how much you are making consistently, not varying from week to week.

Fiesa - mt

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If only the post audit score counts against out percentage, then why does my average change with the QC too?

how do they.... - sm

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determine how many to post-audit? Sometimes I have 1 report and sometimes 2, with the last one being done late on Friday. Is this totally random or does it go by how many lines total you produced??

That says it all - mtanon

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"EVERYONE makes errors" and THAT is what Nuance is banking on, and why they have come up with the system they have to pay the MT. If every employer, no matter the job, was penalized such as the MT is for making errors, INCLUDING the dictators, just imagine ......

yes was qc review - sm

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I think that is unfair though if that is the case. A mistake is a mistake. If it is on their end it should be corrected even if it doesn't count against my pay. It is still on my record.

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