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hard to maintain a 99% QA score at Nuance? - sm

Posted: Apr 08, 2013

Is it hard to maintain a 99% QA score at Nuance? Are they picky about commas, hyphens, etc....? Most of the time you type verbatim, is that how Nuance's accounts are? I've heard that if you start on a new account and once that account is going really good, they up and send it to India and you get crap again, is this correct about this company or just other companies? Not sure what to expect with Nuance and I'm scared by reading all the negatives posts here.

Nuance QA - recentlyoutsourced

[ In Reply To ..]
RUN!! Run far and run fast!

Yeah, stay away - Anon

[ In Reply To ..]
Yeah, they definitely send all the good work to India.

Nuance recently switched Transcend (a company they bought out) to their crappy platform. Basically, the MTs are being used as mules. They do all the dirty, hard labor yet once the system learns the software and starts blowing in decent reports that a person can actually make money from (whenever that happens), the work will be sent to India, leaving the US MTs to work harder and longer just to repeat the cycle ad infinitum.

QA - Chavera

[ In Reply To ..]
Up until 3-1/2 months ago, I was able to get the incentive almost all the time. Now I am working on my second 3-month period of not receiving incentive because I have not achieved 99% for the second time! Just when you think you have everything figured out, the rug is pulled out from under you - recently I had a situation where I think the QA "filled in" a blank on an obvious diet mistake (800 versus 1800 calorie). Nitpicky crap and the unholy fear of getting a major error/CPSE in your email. Could they at least separate the two? I am in despair, because I NEED the incentive to make the job worthwhile! I am sick at heart.

What a mistake - UGH!

[ In Reply To ..]
I'm tired of going from one company to the next only to find they're all the same. Some of the smaller local companies seem to be the best bet, as long as they don't lose their accounts to big companies like Nuance and M*Modal. I just can't afford to sit around waiting for work to come in. I'm just starting a new position with Nuance on a new account and I'm hoping for the best, but preparing for the worst. I'm kind of guarded!!

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