A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Soon to be a Nuancer and am nervous - anon

Posted: Nov 27, 2012

I'm getting ready to have software installed on my computer this week and am having second thoughts after reading the posts on this board. I'm really upset about the off-shoring that Nuance does and was naive when I applied (I should've checked on the boards first). I'm not sure if I should back out or give it a try. The account I'm assigned to supposedly is a new clinic account so everything is up in the air - it'll be straight typing and then move to VR but I just don't know at this point. I need to work at home until the fall when my youngest son will be in Jr. High and then I can get a job outside of the house. It makes me sad to think this is such a dying industry - it was great while it lasted I guess. If anyone has any positives about Nuance, I'd appreciate hearing them. Otherwise, I guess I'll just start and see what happens.

You will always be paid on time - that's about it. - nm

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x

If I was you, I'd at least give it a try. s/m - nuancemt

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I've been with them for 1 year. I have been a MT for 25 years. I feel all these companies equally suck regarding pay, VR, benefits, etc. I've only stayed because every place I have checked into, it's the same crap that happens here so why jump from company to company? I do keep tabs on jobs in my area, as soon as I find something that pays equal to or better than this, I'm gone.

My account stays pretty busy. I have a backup account. I have not had any issues with TL. I asked for shift change, got it. Asked for T'giving off, got it. I just keep my mouth shut and do my job, but I sure am counting down the days until retirement!

Good luck to you and welcome, seriously.

In the same boat as you anon - soon to start

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I was hired part-time in the beginning of Nov. Was supposed to start working 8-12 pm shifts 11/18 or at least start training. At first was told training was at my own pace 10-15 hours. Then I got moved back to 11/26 and no training is only 4-8 hours on with someone on the phone. Today I finally get an email from someone but now it seems I need other software installed on my computer. In the meantime, I've taken a temp job out of the house totally not in my field. Gotta do something, right ? I too have read this forum, albeit, after the fact. I wonder as well if I did the right thing. I am going to ride it out and see what happens and hope for the best but plan for the worst. Good Luck.

Give it a try - Typing 24/7

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You have nothing to lose. If it doesn't work out, then you earned a little money in the interim.

There are worse places - anon

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The only complaint I have about Nuance is QA and the bonus structure around it.

Otherwise it's fine. You won't make a ton of money but that is par for the course in this industry now anyway.

Agree to give it a try - mtmom

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I agree to at least give it a try especially if you do not have another job. I am an ex Transcender and I have already seen some changes for the worse and more still may come. It is a job and it does pay on time. Just pray that you get an account with work available. Mine runs out sometimes but I know others who run out alot. I am on radiology and I have two part time accounts one of which is acute care just to keep my skills up in that area as well because with these buyouts you just never know what will happen. This is my second one. Do what you are told stick to your schedule and you will probably be fine...Good luck!

Soon to be Nuancer - recentlyoutsourced

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Nuance itself is not that bad. Their QA will drive you NUTS and the pay is crappy, but at least it's a job.

It's not that bad. You might be happy there. - nm

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The good and the bad - in my experience

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The good is that the platform is not bad, the VR is better than some, and especially I like the fact you can research much more effectively than other places because you can see previous patient reports and previous dictator reports (i.e. if you can't hear what one doc is saying you can look in a previous report and try to figure it out, also if you have one of those mumblemouths who says the same thing all the time you are one click away from figuring out what that is). Of course, now you are no longer able to copy and paste from the reports, but it's better than nothing from a research perspective.

The bad is of course is the ridiculous 3 month QA percentage hanging over your head all the time and it does seem arbitrary and harsh, really unnecessary. I think if they were using the QA bonus as a reward, people wouldn't mind so much going into the FIESA on their own time, but what's the point if you are only going to find you made a stupid mistake and lost your bonus for 3 months? Also when you lose that bonus you are not going to try to up your line count because you won't get the bonus.

Stupid stupid policies is the bad like the QA farce and screwing down the pay just because they can. Being a line item on someone's budget to cut rather than a company devoted to MT is another bad, but all in all the work itself is not horrible.

agree with good and bad - new but old

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I have a good account which is about 70 percent straight typing and the remainder VR. On a good day I type about 1800 to 2000 lines but like I said I am on a great account with good dictators. I lose time on looking stuff up - hate to pend if I don't have to. The QA is really bad though. Get points marked off for the stupid things. Used to sweat but now I just let it roll. Do your job and you will be fine.

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