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OUTSOURCED!!!!! - Are these comments true

Posted: Jul 05, 2013

Nuance just bought our hospital. :( Is all this stuff true on these boards? Should we transition or bail? I am so very scared after reading all this stuff.

outsourced - anon

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Try to find something else as fast as you can!

outsourced - run away as fast as you can - xx

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you will make more money at a retail store or a call center. Don't believe the lies they tell you to keep you on. You owe them nothing. They will promise you the moon and give you nothing.

For the most part what you read is TRUE - sorry to say

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Unfortunately, most of what you have read (if not all) is true about Nuance. My company (Transcend) was bought by Nuance in March 2012. I held out hope that much of what I read on the boards was just sour grapes. However, it wasn't. Our pay was drastically cut in December, the micromanaging was HORRIBLE. The lack of communication and total disregard to employees, their schedules, their needs, was beyond my imagination. Eventually, I was totally defeated and demoralized by them, after 45 years in this business, and I retired. I CANNOT IN GOOD CONSCIENCE recommend this company. If you have choices, get out. If you don't right now, get some, fast. I have still have friends that are in the company and they are only there until they can get something else

"I CANNOT IN GOOD CONSCIENCE recommend this company." - What he/she said

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I for one, have not ever told a lie here and have published only what I KNOW I would want someone to have told me before I made the Nuance mistake.

Oh so true - sm

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For some strange reason, Nasty Nuance (my opinion) appears to consider themselves the cream of the crop (or a close second to M*Modal) and for the life of me, I can't figure out why. From where I stand, all they have done is contribute substantially to the demise of MT as we all knew it. It really is so sad what has become of this "career."

So, to outsourced, I say get out while you can. I barely lasted 2 weeks with Nuance and I am far from a newbie in this business (close to 30 years), and I am studying my way out of MT as fast as I possibly can. My resignation from my current company can't come soon enough. Good luck to you!

**** Disclaimer**** Of course, this is just my opinion.

Unfortunatly, this is the reality of this field - sm

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If I was you, I would try to find something in the hospital that you are employed at now, as hospital employees get first dibs at postings. Look into what your hospital is doing about EMR, maybe you can get a job there as date entry into EMR. If you take a job with Nuance you pay will be cut in half if not less and your benefits will be expensive. Good luck.

Is It Legal? - Are these comments true

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I don't see how they can do these things without being in big trouble. It's looking like GROSS, whatever, but I'm sure there is a name for it. In other words, I wouldn't think they could continue to operate this way, kind of like a sweat shop, Illegal.

I agree - Anonymous

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If you are a hospital employee, definitely check into other job opportunities there. My department was outsourced and at least half of us got other jobs with the same company, which was great because we got to keep our benefits and seniority. I did get a job working with the EMR. Even if it only starts out as a temp job many of them work into something permanent. Apply for everything even if you are not the most qualified person. I've never worked for Nuance but I think almost anything would be better. Sorry this is happening to you, good luck.

Nuance bought your hospital? - Wondering

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No message

The transcription - Are these comments true

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department has been outsourced to Nuance

You knew what OP meant. Your hateful remark only reveals YOUR character, or lack thereof. - Des

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nm

Thanks - Are these comments true

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I was confused about how someone could say something like that in this horrible situation. This is very, very bad for me, and I am all alone with No support or backup whatsoever. I am very scared. I didn't work my entire life, over 30 years, in this career to all of a sudden end up homeless and hungry.

So sorry for your situation. - xx

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I would take the advice of others and ask your hospital HR about job opportunities there that would be equal to the pay you received as an MT. Tell them your situation. If there is nothing available, ask if you will be able to receive unemployment compensation as you will be taking too large a cut in pay with Nuance. The hospital might not have any objections to your filing for unemployment. At least that will be more than what you will be getting while working at Nuance and afford you the opportunity to find another job somewhere else. Good luck to you. Nuance really is a horrible company to work for, honestly and truly horrible. Get out before you get stuck.

Nuance - sofedup2

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I, too, am so sorry you find yourself in this situation. I know what it is like to be all alone with no support or backup, and empathize with you in that regard as well. In my personal experience, which is all I can attest to: Upon my former company being bought out by Nuance, my flexible schedule went away, I had to start punching a timeclock with a very strict schedule, my pay was drastically reduced, my quality suddenly went downhill (20 years as an MLS and I take so much pride in my work), my PTO decreased, I always only come **this close** to earning any kind of bonus, the cost of benefits went up while coverage went down, LPH requirement went up, quality percentage went up, and the amount of work we are expected to do without getting paid for it increased. I was told everything would stay the same during the transition period. That is my experience. This is the truth as I have lived it and I am heart sick about the whole thing. I think this is an extremely greedy company that has not one ounce of fairness or compassion. I find they continually ask for more and more of the MLS while compensating less and less for it. They continually find ways to take away what little we are receiving. My advice is to start looking at other options. I truly do wish you the best.

I could have written this comment. - just me

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That's exactly my feeling, word for word. Glad I'm not alone but then again, how many of us are out there. So sad.

Nuance has tons of employees who never - sm

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come her to complain. It depends. I would say you can always quit later if you are not happy. My guess is there are lots of happy nuance employees. I have had some issues but have a good TSM and make pretty good money.

Okay - I see

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I cannot see how they can be happy making minimum wage.

Yeah, that's a good one - Dreamer

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Don't kid me, if you are "happy" at Nuance, you are definitely not an MT for this company or you are happy earning less than they make at McDonald's. Don't even try to lie about it, because I've seen the line count report breakdown for 108 MTs on my work team and out of those . . . just 2 people out of those were making more than minimum wage. I venture to say those two have reports that require absolutely no editing, unlike the mess they give me that is garbled, nonsensical jibberish that requires nearly a full rewrite.

Whatever. If I didn't make more than minimum wage - sm

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I would go be a Walmart greeter. Further, if I were Nuance I would fire all MLS who could not meet production.

This is a good one - sm

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That means probably 90% of their work force then, LOL!

LOL - It just gets better - Dreamer

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That's even better. hahahaha.

'Fire all MLS who could not meet production,' would be like dumping gasoline on a campfire. The flashback would be so bad the company would be completely incinerated!

Here's the problem - transcription was never an easy job, but it's even more difficult now. Add in that in two decades wages went from $30 an hour down to minimum wage not only for the same job but a much tougher job. Is there resentment?

Yes, undoubtedly so, but that anger and resentment comes from knowing that the CEO of Nuance receives 37 million in yearly compensation for his 'job,' which on his worst day ever has never had so much stress it made him cry or throw up for minimum wage I can promise you that. This is the same man who wants to 'maximize production, while limiting his labor force,' which translates to - we're not done exploiting the skills of our work force, and we will not rest until we have them working for nothing.

BAM! Amen sista! You got that right!!! NM - x

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x

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