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Nuance just lost huge account - new but old

Posted: Sep 04, 2012

Just got email that stated that one of Nuance largest accounts has left them for another "vendor" They will be slowly removing them from pool and putting everybody elsewhere so they say

Good. I hope they lose all their accounts. - me

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Well some of us still work here so saying you hope they lose all - their accounts is a little over the top now. sm

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Maybe we don't like working here, maybe we do, regardless, those who still work there need some kind of income, so please try to feel for the rest of us at least.

I still work here too. I just don't care and hopefully will have a new job by end of this week - me

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do you suppose the doctors finally - started reading their reports?

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It is our only remaining hope.

It would be great if doctors started - noticing and complaining (s/m)

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to the point that the facilities are wanting to pull their accounts and go back to on-site MTs, but I guess that's just wishful thinking on my part!

What I wonder is this: Since it's a huge account, which "other vendor" would be able to handle such a big account besides M*Modal? If that's the case, won't that account be surprised when they see the same quality from M*Modal?? (I know--quality may not be the issue, but, just sayin'.)

unfortunately they will only notice price. - Sad but true.

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Probably got a better deal.

Nonsense. Many care deeply but are victims of the - bosses and their moneycrunchers too. NM

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As a Transcend MLS I fear this happening with our - accounts now that Nuance is in charge.

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I've had 9 good years at Transcend, but have a sinking feeling we've ridden that ride. It was good while it lasted.

which hospitals? - rudy

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you can PM me if you prefer

account - new but old

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all the H..... ones. This was my major account and there was normally always work and also OT if you wanted it but not anymore

Why can't you be specific? - TAMH

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I'm on a big account at Nuance that stars with an "H." I didn't get any email but now I'm worried. Why can't you just say the name of the account instead of just "H." If you received an email about it, then it's not a secret. Just say the name of the account instead of a code that we are supposed to be able to figure out.

Against forum rules to name - clients (NM)

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of course she cannot reveal the name of the account..sm - anon

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She could get into big trouble doing that aside from the rules of this forum. If it is public record somewhere, then it could be divulged, IMO, like if it was a public contract. Why not ask your supervisor...say you heard a rumor.

I work on a HUGE account as well - cassie

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I have not received an email about that, just about how things are changing with Nuance and Transcend being combined as one. I am wondering if I just didn't get this email. How can you PM on here?

Perhaps it was "lost" to their Indian partners - I am suspicious

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I have my reasons, but I doon't feel safe revealing them.

Or perhaps lost due to impending sale? Just a - thought. nm

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s

absolutely - we can all stop wondering. nm

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Which other vendor could handle - such a huge account? (s/m)

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Maybe you don't know the answer to this, but did the account go over to M*M? These two giants sound like they're two sides of the same coin.

where acct went - new but old

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I have no idea where it went - All I know is that I received an email along with a couple other MTs that I know stating that this account was one we were no longer going to be typing on but not to worry and we would notified when we needed to do anything. One of the sections had already been notified and we already not getting any of their stuff anymore. No MM was mentioned but I would think it would have had to go to go to some company large enough for them

Thanks, new but old.... - (see message)

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...that is very curious and puzzling, indeed.

Wishing you luck with whatever happens next....hopefully enough work to keep you busy.

My opinion: Accounts are lost by MTSOs all the time. sm - anon

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Sometimes for no obvious reason. Usually because they can get it done cheaper elsewhere. Company I worked for once lost an account they had had for years. The client was very happy with our work on this extremely difficult, multiESL account, and told the company so even after notification they were going elsewhere that there was no complaint about our work. Sometimes, they just stop sending in reports to be transcribed, break their contracts. Could be going to India.

I've seen quite a few come and go over the years. Hate it when one of my favs goes.

Hope you get another account you like to replace it.

That stinks. I am already running out of work daily right now. - anon

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I am 8 hours short this week because there was no work all week on what was supposed to be a fabulous account.

Can you give a hint of what account was lost?

not yet - new but old

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It wouldn't have affected it yet because it actually hasn't happened. It will be a slow progression. I still have plenty to do on the account so you may be on a different one

Why Even Post This - TAMH

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Now you've got people worrying if they are losing their account/job. Why were you given this information but nobody else received this email about losing an account. I've talked to my supervisor and she knows nothing about this. We are on an "H" account.

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