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I'm in an HIT program after doing transcription for about 5 years and deciding that I'm tired of being a wandering sheep, and I just read the first chapter in one of my textbooks, which says that "speech recognition software is 95% to 99% accurate." I'll be pointing out in my class that that is a grievous error.
Did your hospital simply buy the Dragon software and your hospital's IT Dept takes care of the maintenance, or did your hospital buy the software from Nuance and your hospital is using Nuance's IT Dept for maintenance, updates, etc.?