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Benefits for Transcend - JustWantToKnow

Posted: Sep 26, 2012

I am aware that you must meet a $900 per pay period minimum to keep benefits with Transcend. However, when does that go into effect? The benefits start on the first of the month after you have passed your probation period. So do they start counting it during that first pay period at the first of the month that you are eligible? In other words, if you are eligible for benefits starting October 1, do they start watching the pay periods from October 1 on to make sure you meet the minimum or does it start the pay period before the benefits actually beome available? I'd appreciate any info anyone could give me on this. I've looked for any answer on their web site and can't find one.

as I recall - sm

[ In Reply To ..]
They were always very fair with me, letting me get familiar with the account, certainly not in the first month. Then, important to remember that it was an average of 3 months. As one's production has a lot of variables. I wouldn't sweat it at all.

It's all going to be moot pretty soon anyway - StillOnTheBeach

[ In Reply To ..]
Although I have not been able to get a direct answer to the question (yet) Nuance has different full-time-status requirements (believe it's a production quota, not a monetary one) so, if you have just started with Transcend, by the time you become eligible for benefits, it'll probably be per Nuance's criteria.

Benefits for Transcend - JustWantToKnow

[ In Reply To ..]
I'm eligible October 1 and have already applied and filled out all of Transcend's online documents. The lady from HR who was helping me out told me it was $900 per pay period to meet the requirements for their medical, dental, etc. benefits and not a line count requirement. That may change in the future as you said but for right now it is still the $900 per pay period requirement.

Benefits for Transcend - JustWantToKnow

[ In Reply To ..]
I guess what was confusing me was is that $900 averaged quarterly or not? This is what the region manager told me. But, the lady from HR made it sound like they looked at it on a pay period by pay period basis. So, I was confused about that.

Think it depends on the mood of your manager - CrankyOldBroadStillOnTheBeach

[ In Reply To ..]
The upper management of this company are famous for right hand being clueless about left hand. Back in January, after weeks and weeks of well-documented computer issues, in which I missed the quota by maybe 10 bucks a couple of times, my computer finally did its final suicide dive. Fortunately, I was able to resurrect it just long enough to dump the entire hard drive contents to an external. Then I went straight to Best Buy and picked up the cheapest crummiest laptop they had to offer, brought it home, and started setting it up. Got right on the phone with tech support for BeyondTXT install ASAP. After that, something in Windows 7 disagreed violently with BeyondTXT and kept breaking it, and I finally ran down the problem myself, no thank you tech support. (Disable Windows Defender. Now. Do yourself a favor.)

All of this was documented with endless emails to tech support, my ROM and everybody else I could think of. At some point I even had to do a revert-to-factory-settings and start all over again.

In spite of it all, however, when I missed quota by a pretty wide margin that time, my assistant ROM called me and told me I'd been bounced down to part time status with loss of benefits. When I rather pointedly asked her how I was supposed to meet quota when I had no functioning computer, she could not answer.

I immediately wrote to the "employee advocate" (who had gone to bat for me on other issues in the past, and won) and asked her how I might appeal the decision. She said she'd investigate and get back to me, which she did. In the conference call that ensued, she mentioned SEVERAL TIMES my well-documented computer issues, and the fact that I am a long-time trouble-free employee and one of the VERY few who can handle my primary account, her tone of voice throughout suggesting that throwing me under the bus was a really, really boneheaded move. Needless to say I was reinstated promptly with no loss of benefits, but a subtle suggestion that I better not do it again.......

The point of all that is to say it's a crapshoot, and document EVERYTHING at all times. Best of luck to you.

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