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chaos and confusion - sm
Posted: Jul 22, 2010
on a conference call for a new account with multiple locations all wanting specific things. My head is spinning. I think I am officially losing my mind. Of course this account has been NJA most of the day. Let's just say there is no mercy.
Simplify - Sunflower
[ In Reply To ..]Make a cheat sheet with a large index card and tape it to your computer or wall with each of the locations down the side and their specs at the top.
I have one with hospitals down the side and at the top Pt name (Y or N in report), ROS (para or flush left), PE (para or flush), and then specs on copies, dep capitalization, etc.
It may seem confusing now, but make it simple for yourself. YOU WILL GET IT!!!Good luck to you!!!
re: chaos - Free Samples
[ In Reply To ..]I print out the client profiles on colored paper. minimize the size of the text so there aren't tones of pages, put them in alpha order and highlight important instructions. This has worked very well for me and I am getting good feedback on my new accounts. Getting tons of new work too. Strange you're getting NJA. For me, the increased work load in the past few months is worth having to check through the new client profiles, but I'm getting a lot better.
it will get - better
[ In Reply To ..]The head spinning symptom is uncomfortable but it is a good sign-- you are learning! Everything does settle into place, and sooner than you think. You sound like I felt yesterday, but today it's better.
great ideas everyone however - I should have mentioned
[ In Reply To ..]that the supervisors were confused too. Way too many little dr. so and so wants this and dr. so and so doesn't want this....even when it conflicted with the CP. ugh
Why am I not surprised?
To: Simplify - Sunflower - naturegal
[ In Reply To ..]That's about the only way you can do those accounts without going completely bananas!! I do the same.
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