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Typing cesspool. CP says "NO blanks" may be sent - to the client.
Posted: Jan 11, 2011
Foreign doctor, new to me, several blanks. What to do?
Phone a fellow transcriptionist and let her have a listen. - ...
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It's either that or QA. There's not much else to do. You'll get written up for illegal blanks; and while you'll have to suffer a pay cut for sending the report to QA, you'll at least get to keep your job.
Yeah some say they never send to QA no - matter what, but I
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see a way around it when it specifically says "transcriptionists may not send blanks to client."
If you're typing on an account that doesn't - sm
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allow blanks to go through to the client, then you leave QA markers & the QAs handle it.
you only get cut to 3 c/line if more than 5% of total - lines per PP go to QA. sm
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Example: If you do a total of 10,000 lines per PP, 5% of that is 500 lines. So, you would have to send reports to QA that total more than 500 lines to have your rate cut to 3 cents/line.
At least, this is my take on it. Someone feel free to correct me if I am wrong.
1200 lines per day is 60 lines to QA before getting - cut. That is about 1 report
Is it fair? No. It completely stinks and I hate it.
MQ came up with FTR and then the clients went WHAT THE HECK!?!?!? when they started getting blanks for their horrible dictators.
Instead of making the bad dictators accountable and fixing the bad equipment, what does MQ do? Force us to send to QA and dock our pay.
So, what was FTR for again? Because most of my accounts don't allow more than 2 or 3 blanks to be sent through, so FTR doesn't really exist. FTR is a way for MQ to dock our pay...plain and simple. Sure, you could ignore the rules, but how long would your job actually last?
It's a toss up.
guess at what they are saying - and hope they do not catch you.
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I would have never given this advice in the past, but you are kind of in a corner, and you still need to feed yourself.
yeah I did a taboo guess today. Put what it - sounded like, but relatively
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sure it wasn't correct. I would have never done that before.
I do that a lot now....didn't used to....need to - feed my family too
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I'm starving here, too, but I just can't guess at terms. If I KNOW what I'm hearing but can't verify it and I can't leave a blank or send to QA, I'll put the term in quotes. I'd use the [sic] notation, but that could be misunderstood as an abbreviation for something else. I most definitely use quotes if the dictator spells something out that I can't verify. This way, I don't have to leave a blank, I don't have to guess and hope it's right, I don't have to send to QA, and the quotes draw the client's attention to the term. Just putting it in the report as an actual term, even when sure it's incorrect, just scares the heck out of me.
Please understand, I'm an MQ MT with almost 15 years of experience (multispeciality and heavy acute care) who's barely clearing minimum wage (98% of my stuff is ASR at 4 cpl) and I just can't take another pay cut of any kind, so I've adopted this system to hopefully please all parties. So far, nothing's come back to me.
I could not do it either, but it was a dumb word - like about or beyond, but
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wasn't clear. I would never guess at a medical term or anything in the patient's history or treatment plan, etc.
getting the absolute worst doctor from each account. And I can see that by the job list. There might be 14 H&Ps getting ready to go out of TAT and I will get a DS just dictated 5 mins ago by Dr. PostnasalDrip AppleGum ...
Was just singing Guns 'N Roses
Welcome to the cesspool It gets worse here everyday Ya learn ta live like an animal In the cesspool where we play
That's as far as I got. Wading back in now.... ...
Remember a few months ago when most of us were in the cesspool, getting dozens of reports from all over the country and all different specialities? I've come to the conclusion that the whole cesspool thing was just a major scam to get us so upset and ifrantic that when they finally gave us some semi-stable accounts, we be so grateful that we wouldn't notice the how our income was dwindling. Pretty slimy. ...
So, if you are on your primary and secondary and there is work in your BOB, but a different BOB area needs help, you will be directed to new accounts by the team regional lead (police) and they will pool you to those accounts you have never done before because the account needs help getting caught up.
Hopefully it does not happen to many times, but already has happened to me 5 times.
Just in time to make my pay go down EVEN MORE!!!! ...
getting all kind of unfamiliar accounts tonight. the good times just never stop rolling at MModal.
i have a question for those of you with the high lph.....do you get more lph with ASR, less?, or not much difference? just wondering.
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Why on earth the cesspool is back? I log on to work and I am getting work from "a helper pool" which I don't want to help. The work sucks and I feel bad for anyone who has to do this account regularly.
I never agreed to be a helper for the helper pool. There is work in the accounts that I am used to! Why are they doing this?
I already had my pay cut from the ASR, from the bouncing around in my own pool from the work going overseas, and now this????
Didnt they take awa ...
Only now they call it a helper pool! Just about every report is from a new, unfamiliar hospital! Yay! Plus, my computer is doing that slowing down/stuttering thing that people were talking about yesterday! What my luck! I do so love my job (did I really say that?). Ugh ...
The ASR for this facility is even worse than my primaries!
Gonna have a dismal count today - cesspool with its accompanying client profiles, mush mouths and doctors names dictated that I cannot figure out or find a match in the database. ...
I have just had it. I was switched over to a horrid account, and every time I ask about being switched back, I am told to just keep on working. The account I was switched to have horrid AMERICAN doctors as well as ESLs. I have sat here for months listening and re-listening to no end. We are always sent emails not to guess, send everyting to QA, well I have just started too. No longer am I sitting here trying to guess, only to have to send the report to QA anyway.&nb ...
I am so brain dead. Are we supposed to be sending reports with blanks again? I thought this was held off until March 14th or is that just with unchecking the QA box if you do not want it to go to qa? thanks. between audits,lengthy emails, deleting this and that,its just a bit too much anymore. sigh. ...
Utterly confused. I took a big, BIG hit with the QA deduction in paycheck this week. So, I decided to investigate.
Like everyone else, I have about 10 "regular" accounts. No blank rule is mentioned anywhere on any of the Account Specifics. I wrote the QA person for my CMC questioning how many blanks were acceptable without sending to QA, and got the "first time right" explanation. This is BOGUS...if I have one blank on a lengthy report and hafta send to QA and they take the total line ...
I got a complaint from corporate that my lph are not where they should be via my TSM. I have been at MModal 6 weeks and just got off training. I was hired in at tier 3. My lph are gradually going up every day but not to suit corporate. I do straight transcription, no VR, on Futurenet. A lot of ESL bad dictators. I am still getting new dictators every day I work. It's hard to be up to par when you are still learning dictators. I work on 11 accounts.
I think I am spending too muc ...
I'm just sayin....as a radiology MT in this company for 14 years...we have always sent radiology reports straight through to the docs to review and sign (because of turnaround time)....never knew they did QA until I got new accounts 2 years ago....and have had some pretty bad foreigners. I believe it is docs job to go over his reports anyway...he is legally responsible.. ...
It just occurred to me that MQ could have another card up its sleeve in order to knock down our pay, yet another scourge to get us to quit. All it takes is more than 1 report sent per day to put my percentage of reports to over 5% to QA, which would result in 50% salary decrease. I just had a report where ALL of the blanks were from horrible sound quality. Words were missing, the surgeon was speaking from his speaker phone which picked up shuffling papers, you know those s ...
They are more and more following M*Modal. Now if a report is QA'd with a blank, you will be penalized in your score for that blank, and this has been verified by a QA person, who received the new directions recently. As I understand it, you are penalized if QA was able to find the blank either in old reports or by research, or just knowing the term.
So you have a choice, spend a lot of time on research and see your LPH plummet to minimum wage, or blank it and then be pen ...
I'm on accts that do not allow any blanks at all through to the cliient. ALL blanks must go to QA. I haven't ever worked on an acct that would not even allow one blank to the client. Anyhow, might not would be so bad but the dictators are TERRIBLE! Many ESLs also.
Combine no blanks allowed with terrible dictators = sending more to QA. That means docked pay if 5% or more. Oh, and don't let me forget, no samples yet. So you have to ho ...
I just looked at my review for March and I see all these 0.5 deductions for "blank filled in by reviewer." There are also Valid Blanks that take off no points.
Sorry if this has been asked but did they say they were going to do this? And if so, when? Also, I listened to these blanks. There is no way they can tell me 100% what was said in any of them, which is why I blanked them. So they are guessing.
Two reports I have gone through so far are for real ...
I have been taught better safe than sorry and I have been a transcriptionist for 15 years. I am docked .05 for each blank, but the standard 3.0 (CPSE) if I got it wrong it happens to be pullled for QA. I know this is a rhetorical question as we are all professionals, but would you leave a blank and take the 0.5 right off the bat or risk the patient on a lab value, drug name, dosage or diagnosis and take the 3.0 IF that report was pulled for QA? ...
Is it common for the transcription services to deduct from our QA score now, or is this exclusive to Nuance? I'm pretty frustrated today: VR had said 14 cm, but it sure sounded like 40 cm, but it was an orbital rim fracture (a small area), so I was reluctant to change it to 40 without another pair of ears. I put this in an elaboration (which we're not paid for) and found I was dinged 0.25 for my efforts (only thing "wrong" with the report). I'm not sure I c ...
I thought I just saw something on here that said that we were being charged for blanks? Are they actually doing this? If so I have not seen anything stating it.
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Yep, way back when they started this 99.6% to 99.7% junk that the clients would be complaining about blanks. ROLF As predicted, their little policy bit them in the butt. Since they implemented the 99.6% to 99.7% requirement, I have left a lot more blanks out of self defense that I normally would not have left, but if it is the least bit iffy that QA might not agree, there goes a blank. Although, no way could I "win" a contest for most improvement as I do not leave enough blanks. And, again, ...
Just wondering if anyone knows what the formula is on how they calculate your percentage of blanks left? They show me a percentage but a percentage of what? Lines? Words? Reports? Ugh. And, one blank may count for one word or an entire sentence.
I just don't get it. ...
I wonder if this is their way of seeing who leaves the most blanks and those who do will be the first to be let go when they choose to have another lay-off. We get an email from our TSM showing our Ultipro numbers and the percentage of blanks by each MT plus the number of reports done. ...
Anybody else receiving "counselling" for leaving blanks. Received e-mail stating some of my reports were pulled and they wanted to go over my blanks. If I can't hear them or understand them, I don't guess and leave a blank. Dreading this one. Seems you can't win for losing. How do some of you handle the blank situation? ...
I have noticed that on some reports I get back from QA that I am marked down for the blank and other reports I have gotten back I am not. Does anyone know if you are suppose to have points taken off for that? ...
I would say 1/4 of my reports have at least one blank. 99% of the time, it is due to client profile demands - physician name not in database or spelled, must put in a blank. ...
I am a very experienced MT who never leaves blanks unless the dictators us just plain undecipherable, which was the case with one ESL idiot who was such a poor dictator I had to leave about 25 blanks. I struggled with this jerk's utterances (can't call them actual words) for an HOUR, replaying over and over, trying to figure out what he MEANT to say. I made way under minimum wage on in that hour, and put in a lot of free time to try to get thro ...
Does Nuance have a percentage to QC you have to maintain? Seems companies are making the juggling act more and more difficult ... all for less money. ...