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So I'm working on a job today... - sm

Posted: Mar 30, 2013

and something the doctor is saying isn't quite clear so I check a sample to see if I can get a little clarification, and I could not believe my eyes. Now I know the QC says there are mistakes in these samples sometimes so beware, but...nothing could prepare me for this mess. This note was just littered with errors. These were errors that I didn't even need to hear the dictation in order to catch, the biggest of which was "the patient's eyes and nose data was...". Oh. My. Goodness. Gracious. SR types "eyes and nose" all the time instead of "I's and O's," but really, come on! The errors were so numerous and grandiose that this note had to have been typed by someone in India. It was literally as if this person had never spoken, or heard, a word of English in their life. This is just disgusting. Saving the account a few bucks by sending the work overseas are you? At what cost? Now they have a document - and you know there are sooooo many more like this - that needs to be completely redone. By what stretch of the imagination does this make any sense??

Either ILP or lazy ME getting a really high count. - but...

[ In Reply To ..]
But heck, if the doctor signed it, he/she doesn't care about quality of information.

What is ILP? - nm

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x

International labor partner (India). NM - Anon

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NM

Yeah and we have to have 99.3% quality,what a joke - mona

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Such discrimination!

My bet is on the ILP and not a lazy ME. - nm

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x

I wouldn't be too sure an ILP was at fault - see message

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I worked for TT, who don't offshore, and had the same experience and reaction you did looking at old reports. It was very clear whoever edited those reports hadn't even edited them, just uploaded them as they arrived in their cue. It was so horrific that I actually had second-hand embarrassment for the company. A few times I'd get a report where the dictator had viewed their prior dictation and actually inquired if TT had started offshoring and, if not, they clearly had a bunch of MTs that needed refresher courses. As requested by the dictator(s), I would type their concerns verbatim and send their comment with the job # to the supervisor but I honestly don't think much (if anything) was done about it, sadly, as it continued with regularity.

I was aghast but, like you, I had seen it with my own eyes and knew it was American MTs just hustling to make their line count and not giving a whit about quality. Absolutely mortifying.

Or maybe an MME fedup with seeing the - US MT

[ In Reply To ..]
crap they have to "fix" at 3 cpl. Maybe it is time to stop covering the ILPs butts. There was a comment on the Nuance board by someone who said MTSOs won't need US MTs anymore because the ILPs are becoming such great MTs. Yeah, right.

Unless it's 100%, I just fill in blanks - MME

[ In Reply To ..]
At this point, if I get an ILP report, unless it's 100% review (which is rare these days), I just fill in the blank and send it on. I don't look at it more than I have to as I am supposed to do a full review if I find an error outside the blank, still at 3 cpl. I know I'm sending garbage through, but they are paying for that quality and not my problem.

I love your attitude! Maybe if more MMEs - US MT

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would do the same and just fill in the blanks and send the other garbage through, we might just get our work back in the US. It is worth a try. After all, what do we have to lose that we haven't already lost?

It's not just a few bucks - old and burned out

[ In Reply To ..]
it's a bundle. Paying the ILP MTs $40/week think of what they can save.

My question is how much do they charge the client - nm

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